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November 2023 by Dayle M.
I was looking to purchase a used car that they had listed on their website. I contacted them asking for an out the door price and they added an additional 1200 dollar from their listed price. I asked for a breakdown of the final price and it showed additional add ons like used reconditioning fee of 1200 and non tax fees of 250. What they list on the web site and what they charge you are two different things. Runaway from them.
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November 2023 by Juan Carlos Garza
As soon as I made it to my set appointment to the dealership with Toyota I was greeted, well taken care of by the staff, asking me questions on the concern of the extent of services my vehicle may be needed. I was responded with great service. Timely inquiries on the status of my car, diagnostic and finishing up service and letting me know my vehicle was good to go. I thank you very very much Toyota of Fort Worth.
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November 2023 by Jennifer Clark
First I must start with this is William Clark not Jennifer. My experience at Toyota of Fort Worth was wonderful. I never felt more excited than when I graduated from college and when I got married. The folks there were great and the process went much faster than expected. I would definitely recommend others to go there. I’m sure I will.Thank you!
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November 2023 by Steven Blostein
Great service today! I was getting a lot of vibration when I went above 50 mph, and I was told by a tire business that I needed a new rim. I am very glad that I then went to Toyota of Fort Worth. Rico, the service advisor, told me that my wheel rims looked fine. After a further inspection, he told me that my two rear tires were damaged. I must admit I was skeptical, but he was right. The problem is now fixed. Thanks to Toyota (and Rico) for your expertise, honesty, and prompt service.
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November 2023 by Aishin123
The work at this establishment is simply quality. I've been getting my car checked at the Toyota of Fort Worth for years now and no complaints. The staff are welcoming and on point with their service. Would definitely recommend.
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November 2023 by Georgia Clark
It was time for the regular oil change and I called a place I'd been going to for at least 2 years. I guess the price of everything is going up because I was stunned when the service tech told me it would be $89.99 to change the oil in my vehicle. He told me he could give me a $10 coupon which would make it $79.99. Of course, there's always tax. That is when I decided to call Toyota of Fort Worth and spoke with Lachelle. She said I needed to make sure I asked for the senior citizen discount. Even though I didn't have an appointment, they were not very busy and they said to come on down. I was very pleased with the service and I saved myself almost $20 by keeping my business in town. The next time the oil change light comes on, guess where I am going? If you guessedToyota of Fort Worth, you are very intelligent.
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November 2023 by Kalie K
I purchased a used car recently and my experience was good, but a little chaotic. I came in several different times to view used cars I saw posted on their website. Every single time, the cars were not ready to drive off the lot - they had to be detailed, serviced, or were waiting for parts, etc. No big deal, but I was really trying to drive off the lot with a car so I could get to work and I didn’t want to keep returning to the dealership unnecessarily. I will say each different person who helped me when I came in were really cordial and helpful. Weeks later after shopping around other places, I finally settled on a used corolla from the website but it needed to be detailed and a few parts fixed/replaced. They let me drive it home and bring it back for the body work. I came to pick it up after that was finished - I will say the detail job was really poor and probably rushed (I’ll add pics) but I took the seats out and cleaned it myself so it was fine. I did appreciate that they were able to touch up a few scratches, but every time I came in (needed to pay, or drop off the car for a part that came in, or pick up the keys, or come back for tags) it was really uncoordinated which was a bit frustrating. I also asked if there was a second key for the car and they said they would reach out to previous owners but I never heard back. I guess since the sale was completed, they are indifferent about any extra effort. Overall I would say it was a decent experience, the car runs great so far, but I wouldn’t go there in a rush expecting everything to go quickly/smoothly.
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October 2023 by Chris and Mickey Taylor
Although I’m not a fan of salespeople , I was highly impressed with Kyle. He was honest the entire time (even when I researched other dealerships) and kept me in the loop. He answered all my questions/texts and I appreciate his humility and kindness. I haven’t bought a car in 15 years and hopefully won’t have to for another 15. But, if I do, I will most definitely return to Toyota of Fort Worth and ask for Kyle. Shout out to Kevin who drew up my finance papers. Thanks for looking out and giving me the best deal. Appreciate both of you guys and your awesome customer service! ?
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October 2023 by John E.
Waited a month for an estimate from Sherry. Called to reminder her that I was waiting which was a Friday she said she's have it Monday here it is Friday I called was on hold for 20 min to be hung up on so I drove up there. She tells me to take it to another company was stand offish and rude I don't recommend this place to anyone.
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September 2023 by Châu Tuấn
Tommy Tran is very dedicated to help us buy 2 cars at the same time with quick process. The price is reasonable and he is very kind and friendly. Toyota of Forth Worth is the first dealership I bought my first car and it left me a lot of good impressions.
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September 2023 by Arturo B.
y'all need to go and look for Jhon Manchego. I arrived to the lot and walked around looking for a car and wanting to buy one same day there were multiple employees outside sitting on a bench but none of them came to check up on me. I decided to enter the building to look for help and Jhon caught me walking in and asked if I needed help. He was on his way out for break and still took the time to help me out. even though I was very specific and stubborn he helped me find the right car and kept it straight to the point and yet explained thing to me (a first time car buyer) he helped me understand all the terms I never heard of and even helped me get a good price in my opinion for the car. I said it once and I said it again....LOOK FOR JHON he is amazing friendly and will not belittle you or talk to you like a kid.
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September 2023 by Peanut Ratliff
First off, I give kudos to Shanna Arb! She listened to my description of the problem and what we have done to remedy it. She got me checked in quickly and she was very pleasant to speak with.In the past I have not left good reviews for Toyota Fort Worth. This time everything went great! They found the problem and it was repaired! I also had an oil change done. It was all done in half the time that it usually takes to get just the oil changed. They have definitely been working on the service department! I have to say this was a positive experience this time! Keep up the good work.
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September 2023 by Jorge Garcia
Mauricio did a great job, knowledgeable and not pushy, great to work with. I also was able to deal with Francisco, he took over the sale after Mauricio got busy with other customers. I didn’t like the process with the finance person: I messed up on this part as he told me “the bank wants you to go with the 72 freaking months”, and I didn’t want that deal at all, I’d like to have been firmer on my desire to do the 48 months rather than 72. Now I’m stuck with a car that I will be upside down if I ever wanted to trade it after 3-4 years, I should have told him that I didn’t care what the bank wanted!! This is a brain fart on my part!!
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September 2023 by Michael Rodriguez
Walked into the dealership hoping to walk out with a nicely used, family vehicle. Eric Avila convinved me he could get me in a brand new 2023 Tundra. Along with Kevin Tran and the finance dept, I was able to get the truck I've been wanting. If you're looking for a great experience and friendly sales/finance team, go check out Toyota of ft worth and ask for Eric and Kevin. they went above and beyond to get me in my truck! Thanks guys!
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September 2023 by Rob W
They look like they are going to pounce on you when you pull up.....Just ask for Josh...He had only been back for 2 days....they got my wife the truck she really wanted (2023 Tundra Platinum) and got us financed through Toyota....She was not comfortable with her Subaru with 172,000 miles driving 48 miles a Day to Love Field....She drove her shiny, tough, beautiful Black Tundra to cover a shift for another guy that needed to be off..The journey begins!! She is elated! She deserves it!!!Btw...They met us at the money we needed as a minimum to get out from our Subaru....Well done...
