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February 2024 by Robert Forget
Melissa was so helpful! Her knowledge and attention is unmatched!
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January 2024 by Karen McKee
The wipers wer zip-tied. They were disorganized. But for U-Haul, this is average.
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December 2023 by Steven B
I made my reservation and pre-checked online. While doing so I declined the optional insurance for $11. When I arrived to pick up I was told the additional insurance was required and I would not be allowed to rent the vehicle. I explained it was 100% clear online, I could pay for insurance and if declined I would be immediately responsible in the event any damage occurred. The associate, Oscar, refused to rent the vehicle without charging for the insurance. It's clear either this associate or the location as a whole is conducting unethical business practices. I called customer service as well as the reservations team and both confirmed the insurance is without question optional. I'll be contacting the General manager David Wiley tomorrow and then I'll be filing a formal complaint. How sad is it this location is selling their integrity to push an $11 insurance add on. Pathetic
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October 2023 by Cheri Hudspeth
Truck was not good shook the whole ride plus the price I paid was different from what was taken from my account. Horrible experience for a short time.
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September 2023 by Wayne W.
First I want to give a shoutout to Oscar, super friendly and quick service. After dealing with a nightmare location a few hours early (see other uhual review) it was a pleasant experience to deal with someone who was calm knowledgeable and nice. Oscar got us checked in and out in no time , he provided professionalism, and respect with great efficiency. I read the reviews and can advised I didn't have the issues other had and I had a fantastic experience.
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September 2023 by Carl Woodson
Best storage unit I have ever used by far. Customers service second to none. Warm, friendly, professional staff, clean facility and restroom, storage unit clean and secure. Could serve as model for others to emulate! Thank you for your service!!
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September 2023 by Synergy Brown
Terrible experience and I would not recommend doing business here. They blame you for them not doing their jobs properly. And problem was because I checked in online as if it's my fault because of all the issues. Equipment was not in the truck and when I returned the truck was given a call about the trucks location. Never going thru this again. U-Haul need to hiring better customer service representatives
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August 2023 by Bobby Burton
The ladies at the front counter were not in the best of moods. You could tell they weren't very happy with their jobs. Additionally, the older gentleman that assist with hooking up the trailer, was also not a fan of his job. To be clear, the employees were not rude to me but none of them had a pleasant bed side manner.
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August 2023 by Leslie Radford
They won't let you use a debit card for some reason. You also HAVE to return your rental back to them. Can't drop it off where ever you're moving to. Ridiculous.
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August 2023 by Lakusha Parks
Standing in line for about 15 mins it’s only 1 worker while others are greeting and feet is up on the counter absolutely no help at all . If I could give 0 stars
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July 2023 by Alan Turbeville
I was forced to buy a more expensive truck because I didn’t physically have my card that was on file. The one I used to buy the last U-Haul truck a week ago. No other U-Haul location has been like this.They let me reserve it, I get there and then they won’t let me take it from the lot unless I buy their more expensive truck (which for some reason IS able to use my card on file). Then they sold my wife a truck that wasn’t one-way without her knowing. So I had to drive the truck back to Arlington or pay over $500.A complete bait and switch scam. I was quoted $60-$75 and ended up paying $190. Stunned by how uninterested the staff was in acknowledging this or helping out in any possible way.
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July 2023 by Jack Taylor
I've used uhaul on multiple occasions in different parts of Texas. Once in amarillo and once in Watauga. This one was by far the fastest. The employees were active in making sure I had what I paid for/needed to get. I got to skip the line but I did notice the line moving fast. The employees were all nice and great at communicating what needed to be done during check out. Also the agent I spoke with during the verification process was also nice and got me taken care of quickly. Overall an excellent experience.
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July 2023 by Robert Green (lilgman191)
I when to this location to rent a vehicle to haul one item, i asked for a box truck. And the lady told me she didn't have any and then for a pickup, a van or anything they have she told me they didn't have anything available even when there was like 15 vehicles sitting out front. And she had ME check other locations, I went to lancaster and they was repairing the van but told me the location I was just at had a bunch. So I went back and got a rental and the lady was gone 30 minutes later when I got back. So I wasted my time and gas simply because she lied and didn't want to do any work and go home and send me somewhere else.
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July 2023 by Lance Beller
It was a very easy reservation process, The staff was nice and helpful during the renting process
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April 2023 by Jose Herrera
Reserved a trailer through phone when i get there to pick it up they tell me theres none available then they start getting a atitude
