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February 2024 by Michael Beard
We consider U Haul to be King of Truck Rentals, and this location is the Mecca. Top-notch, fair prices, exceptional staff, efficient, stress free.
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February 2024 by Alfred Morrison
Everything was great nice clean operational trailer
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February 2024 by Jerrisca Johnson
Received a dirty rental!
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February 2024 by Toby Allred
IGNORANT, ARROGANT and RUDE. Not the storage side but the U-HAUL staff, They SUCK! You won't see a negative review from me often but this was above and beyond the threshold of tolerable. AVOID this UHAUL establishment if at all possible.
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December 2023 by carrie dils
I've rented from Uhaul many times, but only once from this location and it'll certainly be the last. Everything went smoothly and as expected in terms of equipment rental and pickup. The issues began when I returned the truck and later when I was charged 2.5 gallons of fuel for a 4 mile drive.The bottom line was it's taken me 4 phone calls, 1 in-person visit, and 2 emails to the manager to resolve the contract.Communication and service is TERRIBLE and, frankly, nobody cares.
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December 2023 by lynn harrison
The truck that was rented to me was NOT safe to drive AT ALLLLL.... I had to push the break to the floor and the truck still rolled. So before I left the parking lot i took the truck back and let them know they refused to give me another truck i was told all the trucks drove the same. Then the truck gas was on the red line barely above and the guy who checked me said that it was on 1/4 when I told him before I left that it was NOT on a fourth of a tank and it was on E he said he would give me a credit for $9.75 and said I "what"? Like why I bring the truck back with more gas then I got only to get $9.75 taken off my rental thats dumb....... so I brung it back with a little over E it was between E and 1/4.......Then when you reach 30 miles an hour the trucks front end starts to jump like its going to separate from the wheels the needs a wheel alignment and all.... This is the Worst experience ever. I was scared for my safety and others on the road while driving License plate number is AD01303-AZ Equipment number is JH 3035M And I was like a hour late leaving with my rental due to allof this and the wanted me to pay the and extra $64 When I brung it backThe picture on the left is how much gas was in it when i pick up the UHaul and the picture on the right is when I brung the truck back and how much gas I had
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November 2023 by Naomi Richland
Thieves and scammers at this location. The total cost for services was ~$75 and since leaving this location they have tried to charge my card for over $500 over the course of several weeks! It’s clear that they retain your card information to use at at later date for fraudulent activity. Idiots don’t know that technology has improved and you will be denied every time. Avoid this location unless you want to be hacked and defrauded.
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November 2023 by kuromii
I went to this location for the first time and let me tell you. These people know what customer service is all about. If you're moving an need storage or a rental truck, then Uhaul is the place to be. Uhaul on Altamesa to be exactly. Thanks for the great service guys.
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October 2023 by Tracy Ligon
Very nice service and a great trip. No problems and a smooth transaction. Was ready and waiting when I arrived, was quickly checked in on return. Great and THANKS!
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October 2023 by Akeisha Denton
For some reason this uhaul location can’t seem to get things right. This is the second time I’ve been overcharged. I barely drive 20 miles and was charged the 45 miles I put as an estimate when I reserved. This happened the last time as well. I’m not sure if it’s all locations but don’t use this altamesa location anymore. First time was self check in and out. This tins I had the young lady do it thinking they would get it right. NOPE! They’ll take your money! Don’t do it!
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October 2023 by Alexus Flowers
AVOID THIS LOCATION by all means I have had 7 U-Haul a rentals before & never a problem until coming upon this location use a U-Haul 3rd party before thinking about this one !!!! Will tell you total then later charge for fraudulent charges I’ve never said this before but try Penske or budget truck even came empty
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September 2023 by Helen Doines
I will never go here they over charge you and have filthy trucks and don’t care do not rent from this Uhaul place very un professional
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August 2023 by BT K
The young lady working at the counter was friendly although far from being knowledgeable regarding there products. The young yard helper didn't belong around customers in my opinion and it was to bad he didn't know what a wheel chock is.
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August 2023 by Cheniya Washington
This place is terrible you make a reservation and they book your truck with another person. Do not book Herr. I booked my 2 days in advanced and still had a issue
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July 2023 by B Cool
Bizarre experience. So I had a reservation. From the reservation over the phone to when I walked out of the door and get into the uhaul 10 ft not one person mentions i’ve rented the uhaul for 3 hours. I just lost $30 because I brought it right back. I’m moving out of one apartment and into another, 3 hours to get their load and unload and come back makes no sense. Plus I don’t want to be rushed and stressed as I already am. Apparently you have to specify the time you need it for. Not one person will ask you. Also got the text an hour later. Didn’t even bother the process. So make sure you1.Get a paper(I got no paper work at all otherwise I would’ve said something).2. Make sure you’re making them do their job and ask them how long do I have the rental. Smh waste of money and time.I also took pictures of the gas and mileage for my own records. Was told by the cashier they charge ALOTTTTT and stressed the word to add gas. Also she told me it had 3/4 quarters full and there was half a tank. So I walked back in and told her there’s half a tank not a 3/4 full. When I returned was told someone would look at it later. I don’t like that. Uhaul usually has a person verify the mileage,gas and any damages when you return the car, here you just drop it off and pray your not over charged.
