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February 2024 by Cynthia Bombarger
If I could give no stars and review my experience with this company I would have done that. As it is had to give at least one. It deserves none. This is the biggest rip off storage rip off facility I've ever rented from. Not only do they over charge for the units but they also up the rent $10 annuallyThere's rats. I paid pay for 24/7accesd and could not get in last night because unbeknownst to me they dt do that that anymore. I've had my stuff stored at this facilty for 7years. Over $12,000 but they refuse to give any slack over late charges even though I have explained time and time again i do. not get paid until after their cut off. I'm a 63 yr old widow and this place has been breaking me every single month to the point I am unable to get my stuff out. Which I suspect how they make money on our cherishable possessions. DO NOT RENT A UNIT AT UHAUL ESPECIALLY THIS HORRIBLE FACILITY. I'm taking out a loan to remove my things. And then I'm suing for damages to my property and the price gouging they do. I'm contacting THE BBB and everywhere else I can complain. I have nothing but time to try to ruin this business. Beware of the RIPOFF!!!!
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February 2024 by Katoya Batson
Very ghetto.. truck didn’t even have any gas.. he give me $25 dollar discount. But it was just time consuming.
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February 2024 by Jackie Yeats
We have used U-Haul a plethora of times due to having a furniture business but I have never had a bad experience until yesterday. Your representative at the location was unhelpful and rude. She acted as though I was an inconvenience for her. I used the mobile reservation but was having issues with it she said she could not help me but after 15 mins of waiting in the lobby she decided she would finally help.
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February 2024 by Danielle S.
This place is INFESTED with RATS!! Spoke with the property manager & she’s aware of the rats. She states it’s because they have a church that stores food there to feed the homeless. Had to throw away a lot of my stuff & these people don’t care. The black front office gal needs to be fired for how rude & arrogant she is.
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January 2024 by Tynishca Witchet
Always pleasant and awesome customer service
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January 2024 by carl semien
Great Customer Service OVERALL!!
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November 2023 by Darlene Thornton
This place overcharge me and I'm dealing with corporate
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October 2023 by Leticia O
I have never had such a hard time picking up a truck. I didn't know that I had to pick up the truck at the exact time of my reservation. I've never had an issue before when it's all done through my phone. I don't go inside I log in, fill out info, take pics, and leave. This time I pulled up and it said my reservations had been cancelled. After 20 minutes of getting the run around on the phone, I was startled by a knock on the window. The person working told me that If I needed to rent a truck I better hurry before they closed. I'm not too fond of contact-to-contact, which was why I uploaded and paid for everything from the app. I had to go inside and do it all over again. I recently rented a truck from Home Depot. It was new. It had so many updated features. It also had a back up camera. This truck had over 131,000 miles on it. The seats were torn up. The AC didn't work well, The steering well was sticky. It felt like there were no shocks. It was nothing like my recent Home Depot rental. I do not recommend this location or their trucks!
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August 2023 by William Pacheco
I was promised 34.99 a month and reserved it. When I got to this location they said that unit was being remolded and said I would have to pay 44.99 for the similar size: I would have gone to a totally different provider for 44.99 but wasn’t going to shop around and drive everything to another location right then plus I had to turn my trailer in by nighttime. Now I’m stuck paying $10 more per month for a very very small unit, I was lied to. The management wouldn’t work with me and said I’m sorry but u Have to pay 44.99 now! I’m upset ?
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July 2023 by Miss Angela
I rented a van and everything went great and they were extremely helpful! The online experience was not quite working for me, so the in-person assistance was just what the Dr. ordered!!! Thank you for great service!
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July 2023 by Hicham Lbaz
The facility and equipment were very clean, the manager was extremely nice and very accommodating. She helped me quickly and was very nice
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July 2023 by James Smith
Very unhappy with this location. They canceled my reservation without notifying me, and did not offer me a an equivalent vehicle when I arrived to pick up. Avoid.
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February 2023 by Josie M.
Customer service - 0/10If you would like to spend your money where you're treated like a pleb. Then this is your place. Haven't dealt with rude owner like that in a long time. Couldn't even make it in the office before dealing with attitude.
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October 2022 by Chloe C.
This is the 2nd time I've been to this location and have been treated like absolute trash the second I walk in.. the guy James at the front should not be dealing with customers if he can't keep his anger issues under control I spoke to a lady above him to make the reservation and she said that they would give us the y haul if we got there before 5 and we did got there and he instantly told us he has every right not to serve us because his boss tells him so. I would never go to this location unless you like being treated less then human..
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September 2022 by Charleasia Evans
I rented a truck from there and brought it back at the same fuel level it went out on but was charged $20 when I got back. He said it was 1/8 low which it was not I will never go back to that location again may even stop using uhaul. I have been a customer for years and have never been overcharged because of fuel.
