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December 2023 by Johnny Duarte
I recently had a disappointing experience at Ulta due to a manager whose behavior made my sister, boyfriend, and I uncomfortable. Throughout our visit, she consistently followed us and probably told her other workers on the floor to keep an eye on us. This made for an unwelcoming atmosphere, I think it was the manager she had braids and black attire. Corporate should address such issues to ensure a more pleasant shopping environment.
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November 2023 by Sydney Dews
This has happened every time I come. I frequently shop here at the Sierra Springs location and the PROFILING from the manager LUPE (Guadalupe) needs to be discussed. I went with me and my 2 sisters which we were greeted at the front like always. In the course of 25 minutes Lupe strategically placed herself to watch us from afar around 5 times. There were around 4 other customers in store at the same time. They were not followed or heavily watched like me and my sisters.Disguising profiling shoppers like your asking them for "help" more than 3x is very uncomfortable.Corporate needs to know about this too because this isn't her first bad review.
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November 2023 by Jennifer Mashburn
I came in to return a gift my 10 year old daughter got for her birthday. Of course I didn't have a receipt because it was a gift. The 4 girls standing around at the cash registers said all they could offer me was a total of $2 for the 5 products I was returning. Usually, when it comes to good customer service, if you have a return without a receipt you can exchange for something else in the store. This wasn't the case at Ulta. I was awkwardly stared at by 4 employees and felt judged. I told them to just keep those products and I left.
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September 2023 by Amna
I love this Ulta!! Ladies are super friendly here and always help me with my coupons when I have issues. When I find sales online they guide to me to the product and add another recommendation when I ask. Also did an online pickup and did that flawlessly as well, they got it ready super fast.
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August 2023 by T P
First off. I’ve had my hair done here before. Shout to Carla! She’s amazing at what she does.This review is for the front store.Today I went in to purchase a few products just after getting a pedicure. I needed some makeup and skincare. I honestly just felt like spending money.Well I get in. I’m walking around the higher end beauty specifically looking for liquid blush. She asked if I was finding everything okay. I said yes and kept moving. The associates clearly roam around like sharks watching your every move. When I actually needed help they weren’t there. But when I didn’t they were watching me like prey.I then go over to the lower end makeup and I’m looking for again liquid blush and lip liner. There’s a man wearing a black hoodie with his hood up and black cut off shorts with blonde hair. He passed me a few times about the third time I started feeling weirded out. I look up from the morphe section to see him in the NYX section looking at me and we made eye contact. Why is a man in the makeup aisle not testing or looking at the makeup? Awkward…He passes me again , I ask “do you work here”. he says no and goes to make a “purchase”I think it’s loss prevention but I have never felt so uncomfortable and racially profiled like that before. I had a small crossover bag and a store basket I was putting my things in.I think one girl helped me find a product but after that I was clearly being followed. I won’t be coming back here. I spent about $75+ here and didn’t feel good about it. I wanted to put the products back from how uncomfortable I felt.Read the rest of the reviews it’s clearly not me they have a problem with BLACK customers and treat you like a thie when you step in.
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June 2023 by Amanda Bradley
Genesis give me a haircut at the salon. She did an amazing job!! I have had stylists that are afraid to cut it short but she cut it just like the picture I showed her. I will definitely be back!
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June 2023 by Faith Benson
Carla is an amazing stylist, she did an awesome job. My hair was gorgeous with beautiful curls. I left the salon feeling fantastic because my hair looked incredible.
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May 2023 by strawberry peachess
I received a broken perfume box from this store & brought back hoping to exchange. Kate who has a horrible attitude might I mention.. well she placed an order for the item and overcharged me. She refused to help and was rude when I explained the item was sold damaged. I asked for her name and she started talking back to me.. she sat there with an attitude and didn’t wanna help fix the issue. On the way out , she said goodbye twice using a smart mouth bratty tone.. why bother when you just were hateful to the customer? Even the manager above her didn’t care or help. Don’t hire brats. Won’t be back horrible service.
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March 2023 by Danielle Williams
I'm so disgusted with what I heard today in this store. For one, this is my home store that I shop at quite frequently. As I was about to check out, there were 3 employers standing in the front where they usually greet you. I noticed three young black me about to walk in, and one of the employees said, "Here come the homeboys!" The others laughed. That is so unacceptable. Now im wondering what they say about me when I walk in this store. Ulta, you definitely need to handle your employees and let them know they can not stereotype people in this way at all.
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December 2022 by Michelle Ivy
I went in the store on December 15, 2022 at the Sierra Spring Location in Fort Worth, Texas. The workers once again were racially profiling my child and I. So we put all the items back and went online and purchase from Juvia Place and Morphe. The good thing is that the online stores were having a 50% off sale. So Ulta lost money and a customer. They really should stop racially profiling their customers.
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December 2022 by M M
Upon arrival with my wife, Lupe the store manager started following us like we were shoplifting. I tried to diffuse the situation by asking a question about how was their Black Friday and holidays season was going. I wish I didn’t, her approach make me go back to hight school times, this lady really has an aptitude. You can tell by her tone how demeaning she was. I don’t know if was the fact that I’m a Hispanic was the trigger that resulted in her aptitude. Maybe Mrs. Lupe hasn’t realized that in todays world Hispanic people can go to school and even college and earn a college degree, reading the previous reviews it seems like the store manager has a serious problem profiling Hispanic customers, and Ulta has done nothing but embrease this behavior by not holding her accountable. I don’t know if this company has realized maybe by using their sales/demographics reports that most of our neighbors are Hispanic heritage. Honestly, as an resident on the area and I won’t never visit this location or any Ulta location. I rather to drive to The Shops at Clearfork where Neiman Marcus is not shopping with my Hispanic wallet. It is outrageous to witness how a company allows their managers to harass certain customers base of their race. And don’t tell me this is an isolated incident because some other clients have complained about the same behavior coming from the store manager in this location. Next time, if you would like to visit this location remember their promotion “ try to buy anything and get a nice piece of sassiness courtesy of Mrs. Lupe the store manager totally free.” I hope with the new developments a competitor opens to have a decent option.
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September 2022 by ik ki
AMAZING store!!!! If I could give it a 100 stars I absolutely would. The girls are so nice, especially the manager Kate!! So helpful and amazing to just have a quick chat with! The store had amazing selection and was organized very nicely. Best Ulta in fort worth by far.
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August 2022 by Alex Garcia
AMAZING store!!!! If I could give it a 100 stars I absolutely would. The girls are so nice, especially the manager Kate!! So helpful and amazing to just have a quick chat with! The store had amazing selection and was organized very nicely. Best Ulta in fort worth by far.
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August 2022 by Monica Herrera-Perez
This is a review for Shea and Danni in the salon. These ladies are greaat at what they do, very knowledgeable and friendly. My daughter and I have seen both ladies on multiple occasions and leave very happy each time. It is hard to find someone to trust with your hair, thankful to have this Ulta and salon close to our home. Thank you, Shea and Danni!
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June 2022 by Anahy Garcia
If I could give this location a million stars I would whole heartedly do it, walking in I was greeting by not only one but all of the employees on staff, was constantly asked if I needed any help and even stuck up conversation with the ladies there! This was one of the most memorable experiences I have ever had at an Ulta. I have been a regular at the location on Hulen but lately I haven't felt comfortable so I finally decided to make the trip up and I do not regret it, my loyalty is definitely at this store now. I got my eyebrows done at the Benefit counter and the brow lady, Carolina, was one of the most exceptional human beings I have ever met in my entire life. She made me feel like I was her #1 priority, definitely going back to get my brows done with her. Checkout was a breeze, the cashier was SO nice and even upsold me some things I definitely didn't need but had to get after she told me about them LOL! All in all, 100000000/10 recommend this location!
