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March 2024 by KaTja Michels
Not impressed they only had enormous bottles of shampo who needs that I will check out Sally's instead
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March 2024 by Latte The hot cup
They were out of a lot of the smaller sizes in eyebrow makeup. I did want to purchase a full size and end up not liking the overall look of the eyebrow makeup
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February 2024 by Alexa Jackson
One of the managers named Kimberly was extremely rude and uncouth. She does not belong in customer service much less any level of a managerial position. I had a product to return that was right about 3/4 full and within the return period for the item to go onto a merch card. The cashier helping was kind and she had let me know it would be store credit which I was fine with. Then Kimberly came up to the counter to double check the product and told me the item was “definitely”not full enough. (See photo below) . That was weird but I didn’t really argue & went about my shopping. The problem was Kimberly’s confrontational attitude when I came back up to the counter to get confirmation on the return policy. There were 3 different employees who gave differing answers to what the return policy is when I asked them. all the answers conflicted with the website. One of the employees told me that Kimberly was the manager so whatever she says is the right answer. I went back up to the counter to let her know what I found online and asked her if there’s posting of Ulta’s return policy anywhere? Kimberly essentially shut down and went straight into aggressive confrontation mode. When I tried to correct her obvious misunderstanding of my intent in asking she still continued to aggressively argue and tell me she wasn’t going to tell me what the return policy is and that If I can’t find it that’s my problem . (Even though I was showing her the website). I was never rude to her and I didn’t get upset when she didn’t accept my item yet she was so aggressive towards me that I thought she was actually about to try and start a physical fight. I legitimately wanted clarification on what the actual policy was for my own future reference because what she said was completely conflicting with my knowledge and even what’s online. She refused to help and just wanted to fight. Her refusal to return an item for store credit was beside the point and not the real problem. This was the worst customer service experience I’ve ever had at an Ulta before it must have been slim pickings post Covid because I can’t even believe they hired that woman. Kimberly, you do not belong in customer service much less any leadership position. The general manager did ask me to come in so she could make it right after I called back to get a name. The G.M was much more professional in her communication style and body language.
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February 2024 by Estevan Garcia
Amazing place for cosmetics
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February 2024 by Lucille Kemp
Great experience. Excellent customer service. Charlie went out of her way to answer all my questions . Gave me excellent recommendations.
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January 2024 by cheri pierce
I could spend all day in this store. It seems like they have everything.
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January 2024 by Margarita Sanchez
Train hanna on counting went there today at 6:56 and embarrassed me… saying I gave her $10 when it was $20 smh
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January 2024 by Glitterstar 56
Nice store, well organized, nice staff
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December 2023 by Katherine Evans
Great selection of products, mostly everyone is friendly
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December 2023 by Chandler Chandler
Great experience. Super nice staff that showed me exactly what I came to buy with no additional pressure. Easy experience in line, it moved quickly.
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December 2023 by Skyler Vasquez
I came here to pickup an online order. The process was super easy and the employees were friendly. Just make sure you have your ID ready for pick up! The store was very clean and organized. They had an employee at the door greeting people and making sure you could find what you needed. I’ll be back to this location - easy to navigate and clean!
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December 2023 by rauw alejandro
The lady with the smeared lipstick is terrible and needs to be retrained. She made my experience at Ulta horrible. If you're deciding on a location the one off of Chisholm Trail is much better.
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December 2023 by LeiLani Hutchinson
These ladies were the sweetest when I went in there! They made very good suggestions and definitely helped looked for what I need:) and the lady who checked me out made sure to remind me of coupons to help me get money off. Absolutely love this location
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November 2023 by Malia Daniel
Britni Wallace is a fantastic make-up artist!! I went in to get my make-up done for my wedding later that day! She was so personal -able and so so nice!! And she did a beautiful job with my make-up which I have never had a full face and didn't want to fell like I had one on and well she was fantastic!! I felt so comfortable and confident!!
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November 2023 by Natasha Chugh
I got a blowout done by Abril a few days ago, and it is the best my hair has ever looked!! She is such a sweetheart and is so talented. For other curly hair women searching for a good hairdresser, go see her!! My hair is curly and thick and has been messed up in the past by so many hairdressers, but she knew exactly how to care for my hair and made excellent recommendations and was so fast too! I would highly recommend her to anyone for any hair services. I will be back! :)
