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September 2025 by Esteban Ruiz
10/10 best cleaners in the biz. Mrs. Castillo and Kim at the front are the sweetest and always do a great job with all my clothing. Affordably priced and fast turnaround, will never go anywhere else.
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September 2025 by Fred Martin
I have used this cleaners for about 2 years. I must say they are the best I've ever used. Always prompt on picking up your laundry and delivery it back. The dry cleaning and laundry is very professionally done and I have never had a problem. The pickup and delivery people are so nice, professional, and caring. Pricing is very competitive and better in some cases. Not much else to say. Certainly professional in every way. Give em try. Maria is the best. Fred Martin
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August 2025 by Lenwood Brooks
My downtown residential building uses this local dry cleaner for our concierge dry cleaning service. Recently, I accidentally left my AirPods in a suit. I called the dry cleaner. The owner not only came in on a weekend to retrieve them but also personally delivered them back to my building. That’s the kind of service you just don’t see anymore. Thank you!!
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August 2025 by Leslie Torres
Very detail oriented! Always leaves my clothes in great condition and Maria is super friendly and professional
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May 2025 by Jim Urquhart Jr
I had a slight emergency as my uniform pants zipper had decided to fail in the open position. I was staying downtown and found this business. I dropped off my pants on Thursday afternoon and Maria not only replaced the zipper but actually brought them by my hotel Friday morning! Excellent service and friendly staff. Highly recommended!
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April 2025 by Ellen Jones
Excellent, reliable and kind service. Very efficient.
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March 2025 by Dell Guy
Maria and Kimberly have consistently gone above and beyond to ensure my items are returned on time and in impeccable condition, often better than when I dropped them off. They offer a wide range of services, including alterations, seam repairs, dry cleaning, and wash and fold. Upper West has built a well-deserved reputation for excellence and unwavering commitment to customer satisfaction. They are the only ones I trust with my belongings, and I highly recommend them to anyone in search of a professional, reliable, and top-quality cleaning service.
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March 2025 by Sally Greenwood
They do it all alterations ! Best cleaners ever
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February 2025 by Carlos Rios
Highly recommend this place, they are always very timely and respectful to customers as well as having a fast turnaround time. Not only are they professional but they are friendly and helpful as well. 100% recommend.
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October 2024 by Jordan Stevens
Highly recommend!!!
Stumbled upon this shop while shooting my elopement photos after we accidentally ripped my wedding dress. The owner stopped down to help us makeshift my dress to work for the rest of our shoot! So kind and helpful, would highly recommend!
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October 2024 by Mike Murphy
I’ve never seen a cleaners/alterations shop with such high reviews and now I know why.
I arrived at my hotel for a conference at 6:30PM that started the next day at 9:00AM. Upon unpacking I noticed that my suit pants had a hole along the seam in the back which would’ve been quite noticeable.
I called right at 6:30 (when they close) and she not only answered but stayed late to repair my suit pants!! Crisis averted.
I’d give this cleaners 6 stars if I could.
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April 2024 by Jack N.
Unbelievable customer service. I had a late turnaround where I needed some clothes same day. Maria had it prepped and done and even offered free delivery. Have been hesitant to go to cleaners in FTW as I've had bad experiences, Maria has my business for the foreseeable future
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April 2024 by douglas murdaugh
Great service and very fast
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April 2024 by Glenn Gans
Fast and reliable service
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January 2024 by Jon P.
Rare to see customer service at this level. Called late afternoon on a Friday. They were closed on Saturday but cleaned my clothes and dropped them at my hotel on Saturday- when they were closed. What a spirit to serve. Congrats on building a great culture!
