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October 2023 by nakayla a.
I never thought I'd have to write a review on a pharmacy... All I'm gonna say is, this is the worst pharmacy I've ever dealt with and I've been through way too many to count. I doubt the people that work here are actual pharmacists. This whole area of Walgreens pharmacies are trash! Just go ahead and drive further out or make that switch to CVS.
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September 2023 by Andrea C.
I'd give this Walgreens a 0 if I could. The pharmacy staff is incredibly rude. I called every Walgreens in Fort Worth and this was the only pharmacy in the area that had the medication available that I needed to fill. I had to call my doctor and have my medication completely changed to be filled here. My doctors office sent the prescription over that same day. I gave Walgreens 2 days to fill it, come to pick it up, and they said they didn't fill it because they didn't think my insurance would cover it. So rather than call me and ask if I wanted to pay out of pocket for it, they just didn't fill it. Then I'm told to come back at 2:30 to pick it up. I waited until 4:30 to give them a little extra time and not only do they not have my prescription ready to pick up, the rude tech said they don't even have the medication in stock now.
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April 2023 by Chris V.
The pharmacists are a product of Zoom university Ned students in the workforce. I can get better questions regarding medication from a plank of wood. Not to mention trying to reach them over phone is like trying to guess what pay phone your ex may be using at any given moment and just calling that one. Abysmal customer service!
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February 2023 by Carrie D.
The level of incompetence at this location is astonishing. I gave the pharmacy the benefit of the doubt when the first tech borked my prescription pick-up. When a different tech and a pharmacist both messed up on orders when trying to fix the mistake of the first tech, I about blew a gasket. And I'm a very calm and patient person (no Karen's here). To add insult to injury, the speed of service is galacial. I've abandoned trips in the past when I've seen long lines in the drive thru, but this last time I was only behind one car. And it took 30 minutes to DELIVER THE WRONG PRESCRIPTION AND MIS-CHARGE ME. Officially taking my business elsewhere.
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February 2023 by Shellie A.
This review is the Pharmacy only. They are HORRIBLE!! If I could if zero stars, I would . If you call them, you really to be on hold for up to 30 minutes and then you will be hung Yup on . They will tell you that order is ready at 11:30- ( not ready, then it's ready at 2:00 pm -not ready) SO irritated!! Find a new store!
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January 2023 by Maria Morales
If I would give 0 starts I would very unprofessional and give you the run around
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December 2022 by Quinton W.
My physician sent my perception to the wrong Walgreens pharmacy, and I can definitely tell the difference. I call my normal Walgreens on McCart and sycamore School road and they answered the phone right away. I called this location McCart and Barry and I was on hold for over 35 minutes someone would pick up the phone and put it back on hold 11 times. With that said I work in emergency department and we are super busy but our phones will always be answered right away. I don't know if this location need headsets since the rude employees hands are to busy to answer the phone. I advise everyone to select another location, unless you have all day.
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December 2022 by Google user
The pharmacy has HORRIBLE staffing issues! I sometimes am on hold on the phone waiting for a human to answer. You wait and wait and wait while it rings and then is answered and you are immediately placed on hold (without them even saying anything) THEN on hold again, rings, answered and immediately put on hold again (without them saying anything), over and over and over. Then you are answered and they HANG UP ON YOU WITHOUT SAYING ANYTHING. I’m really angry about the constant poor service due to poor staffing. Ugh!
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December 2022 by Sally Ross
The pharmacy has HORRIBLE staffing issues! I sometimes am on hold on the phone waiting for a human to answer. You wait and wait and wait while it rings and then is answered and you are immediately placed on hold (without them even saying anything) THEN on hold again, rings, answered and immediately put on hold again (without them saying anything), over and over and over. Then you are answered and they HANG UP ON YOU WITHOUT SAYING ANYTHING. I’m really angry about the constant poor service due to poor staffing. Ugh!
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May 2022 by Penelope G.
Terrible. Not only did this Walgreens give me a pregnancy test that ended up being a false positive that literally sent me into an emotional downfall, there pharmacy is absolutely terrible and takes so long any time I need to pick up a prescription. Expect to wait at least 15 minutes anytime you have to pick up a prescription.
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May 2022 by Kindle Bunch
My boyfriend and I went here for drive through COVID-19 testing since it’s one of the few free in-person testing options that Hawaii accepts for travel. We were shocked when he received a positive test result considering we have been vaccinated and have continued wearing masks/social distancing, so we made an appointment the following day at the same location to get a re-test. We had the email confirming the appointment but apparently he wasn’t on their schedule when we got there and they “didn’t have the form for him”. They told us there was nothing we could do and would have to come back the next day. What?? At 6pm the evening earlier they had open testing appointment times all day that day. We were persistent enough I guess because finally she (wish I had gotten her name) and another pharmacist, maybe the manager, threw a test in the drawer which she shoved out at us in obvious annoyance. Honestly, I was a little worried they were going to tamper with the test to make sure it came out positive again based on how angry they seemed. An hour later we get a call where they basically say there’s another person in the system with the same name as my boyfriend and that’s why they had issues with getting him scheduled. Plus, there was a chance his test results were somehow mixed up with that person’s! They said they would call the testing company to figure this out, but they never did. We could tell they just wanted us to go away and we never even found out what the results of his test were. We did end up scheduling a third test for the following day, but we made sure to do it at another location. The pharmacists there were far more professional and friendly than the ones at this location. Only 45 minutes after testing, we got his results and they were NEGATIVE. We did an additional rapid test at a separate clinic just to confirm this and it was also negative. So, the first test was a false positive. We almost had to cancel the entire trip due to the dysfunction at this location. I understand this could have been the fault of the testing company and the testing system, but the customer service made everything a million times worse. Long story short: if you want reliable testing, especially for travel where there is a strict time constraint, don’t go here.
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November 2021 by Bruce K.
A pop in and pop out of this Walgreens because they have an ATM that's in my network. Who wants to pay $3 to get $20? Not me! Clean parking lot and like most Walgreens, the ATM is located in the front lobby area. From there, I can see that the store is neat and tidy and looks exactly the same as every other Walgreens I've seen this year from Crawfordville Florida to Berkeley Springs West Virginia and in between. [Review 16094 overall - 274 in Texas - 1599 of 2021.]
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October 2021 by Cindy I.
I support Walgreens over CVS. This store. I hate what they have done to the check out line. I feel like the store design came from Russia or a very Government controlled country. Burlington is another store that has a rat maze checkout line. Next time I will buy from a grocery. Just not worth the hassle. Bye Walgreens good bye.
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June 2021 by Caroline E.
WORST pharmacy ever. Gave me my prescription with the wrong label on it. It said someone else's name and address, everything on it was wrong but the prescription inside it was mine. I tried calling to report it... got hung up on 4 times and all 4 times i was on hold for 20 minutes. Went inside to get it fixed and all they did was say sorry and change the label to the correct one. It's ILLEGAL to carry a prescription that doesn't have your name on it; this is serious and they acted like it was just no big deal. I would give this place zero stars if I could.
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June 2021 by Marcus Clemons
SPEEDY SERVICE & KNOWLEDGEABLE PHARMACIST‼️??
