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November 2023 by John John
Watson Auto Group is by far the best dealership I have been to. Everyone was nice and welcoming! They will work with you and do their best to make sure you drive away with no worries!! At first, I didn't was uncertain but Crystal made my worries disappear. Thank you guys!!
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November 2023 by Rochelle Harris
I went there to get a car they told me I was approved when I wasn't but had me come back the next day to tell me I wasn't approved.I live in Dallas so I'm almost 45 min to a hour away , it was okay that I wasn't approved because I went somewhere else and I was approved. The problem is I gave them a 100 dollars to go get the car I was interested in from their other car lot it was suppose be refunded placed back on my card since I was unapproved it's been a whole week and I have yet to get my 100 dollars back everyday it's an excuse please return my money and I will get out of yalls hair! Thank you.
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November 2023 by Liizz Garcia
Watson auto group has an amazing new used cars at your convenience.bad credit ,good credit, they are there to help you .I highly recommend you stopping by to see Crystal she is the person to make your day with a car.her enthusiasm, the care,above it all very understanding to everyones needs.Thank you Crystal for helping us with our car.
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November 2023 by Tiffany Tyer Salinas
If your in need of a dependable vehicle, with past credit issues....."Watson Auto Group" has you covered!! 3 Lots to choose from and a quick and hassle free YOU ARE APPROVED before you leave. I definitely will purchase from Watson Auto Group in the future, and I highly recommend anyone else looking for a new car to go and pay a visit to Mr. Watson and his Awesome sales team. Thankyou for the great service! FYI:( Ask for Crystal)❤️
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November 2023 by Frank Gray
I purchased my vehicle a couple weeks ago from here. I dealt with Crystal her office is towards the back. When I was there she was the GOAT! She had her office full of people, the front office had people waiting on her, 2 people outside were there for her too. The lady I was talkin too outside said Crystal was there before & went on vacation but Crystal is the only person she will deal wit. My experience with her was almost as exciting as gettin in my new car fr. She was one of the coolest people. She kept a great attitude even be’n swamped she kept a smile & always kept everyone informed. I called yesterday & Crystal picked up the phone answering my questions it just reminded me I needed to put a review! She definitely deserves one! Thank you Watson Auto Group & Crystal for getting me into the car I wanted!
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November 2023 by Inky Bailbonds
Crystal’s sense of humor and personality light up that office! She and her boss Kirk Watson really made my experience a wonderful one. She greeted me like she had known me for years at the door and said “come on girl let’s get you rollin” lol! I was there maybe a hour/hour 1/2 last week so this review is late lol but I can’t tell y’all enough how much I love these people! Kirk Watson is a absolute hoot as well and seems to truly care for his customers going the extra mile. I over heard him ask a few times “how can I help”? Anyway enough of my rambling lol If your looking for a Car!!! CRYSTAL AND KIRK ARE THEY WAY TO GO!!!!!
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November 2023 by Miss Jay
Went in to make a complaint about rude service from sales lady Rebecca and ended up getting cursed out by the so called "Bossman"........ so yea that's the type of integrity their business has which is none. I do appreciate the service I received when I got my car from salesman Richie at the 28th street location, but I don't feel there was any need to be verbally assaulted for complaining on being treated less than by an employee! I had 2 initial incidents with their sales lady Rebecca that involved her telling me I would never have a bank approve me and I was always told I didn't make enough money even though I could prove I made at least the 2000 that they advertise is all you need for them to work with you beside valid ID. This 3rd and final incident involved a friend of mine who went and tried to get a car from them and wasn't even given the chance to be put through the process of trying to get approved before they told her that her check stubs were invalid for reasons that didn't really add up in my opinion. I went in the following day to complain of the treatment for my friend which I witnessed myself to be less than it should be in which i discussed the matter with their salesmen Richie, who did explain to me reasons they felt my friends information was not able to be taken. I did appreciate the information because the actual response Rebecca had gave was that the bank did not approve even though she never called a bank at all. HOWEVER, I wanted to know the name of the initial saleslady (I was unbeknownst to her name until after this incident) because of the way she did business. I did plan on doing a report of the matter to a higher office or business bureau and I did let them know that. Once I said that their so called "Bossman" came from the back yelling and cursing at me about how dumb I was, that I was a MF that they don't care about, that I am alot of other curse words, even telling me I was accusing them of being racist. I never once mentioned race at all by the way, only the matter of how they go about doing service. I asked salesman Richie is this regular service of their customers in which he replied there was nothing he could do about being cursed out by "the boss". I lastly asked if I could have the "bossman's" card in which I was met by more insults and cursing and told to leave which I did. I wouldn't trust a company who feels that this is a way that a customer should be treated that comes into a professional business setting! It's one thing to try to accuse someone of something and tell them why there are accusations, but it was definitely taken to a very rude and disrespectful point for the simple fact I wanted to bring up a issue in their service with customers.
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November 2023 by Brandi Roberts
I’m going to give only 2 stars because I did get a car, was it the one I wanted no, but I needed a vehicle and had been going back and forth on my own for a week. So I sent docs in to Stephen on a Monday he told me he’d call me back the next day that didn’t happen so I called he was off no big deal ok, so the next day called spoke to him and again said I’d get a call back but didn’t. I didn’t get to speak to him in depth until that Saturday. Convo was good and promising so I went in waited for awhile which was normal and was assisted by crystal, here’s where it goes bad. Her overall demeanor was horrid. She acted like she didn’t want to help me, answered questions short sand crassly. And looked at me like I was the scum of the earth. Finally she says come back Monday cause this other bank will be better so I’m annoyed cause again I’m ubering there and they are not cheap especially on weekends. She showed no concern or remorse was trying to rush me away. So Monday comes go over the car o want and etc and it’s a no go so I did get at 2018 escape overpriced YES! Radio didn’t work bumper was messed up and interior was crazy! I know you can’t control previous owners but they didn’t attempt to try and fix those issues before I text drove it, talked to Kirk and he was rude honestly it was pick another car since that was too high 332 every 2weeks he wasn’t really trying to be nice tbh, and crystal just uggh rude rude rude gave inaccurate information and got mad when I questioned cause it mad not a kick of sense. Needless to say I needed a car that day so I put 1k dwn and got it they fixed the bumper or rigged it and put head rests in it, but said nothing else about the radio as they said, Stephen sealed the deal professionally and apologized for crystal and stated this happens before and I believe it’s with like melanated customers honestly. Her vibe was just ugly. Anyways as they guaranteed 6mnths and I can trade out of it so I’m holding them to that cause as a single mom tagging my paycheck every two weeks 333 is crazy but they don’t care all they want is money and it’s credit repair so I get it but if people are in need helpThem don’t hang them and put them in worse financial strains to line your pockets, and passively justify it as “helping”. I wouldn’t refer anyone hear after that experience.
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October 2023 by Ralph Lauren
Crystal Crystal Crystal!!!! Can I say it again???? CRYSTAL!! Is the G.O.A.T… she was personable, fun to hang with while my deal was being processed, she made sure I had a approval before I came in! I got on her nerves I know I did lol but SHE IS THE BEST! If you go to this dealership ask for Crystal!
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October 2023 by DeShanie Wade
I DO NOT recommend getting a car from here! First off it doesn’t take 3 days to get no car after being APPROVED! I kept getting told my check stubs were fake even after showing ALL the proof that they weren’t, I even showed my bank account and that I get paid by the company I work for and it all MATCHES LITERALLY! I even called my boss so they could possibly work something out and STEPHEN hung up on my boss and all he did was ask for Stephen’s name so he could know who he’s speaking with! It’s a 1 star from me cause that was a COMPLETE WASTE OF MY 3 DAYS!!!!
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September 2023 by Chow Gozen
Wow who knew it could be so fast and painless. Stephen and Kirk, you my guys!! Thank you so much!! Would recommend 10/10
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September 2023 by Jay Padilla
Stephen and Kirk did a great job at putting me in a great low mileage car. Super happy with my purchase.
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September 2023 by Monica Garcia
Make sure you read everything and clearly before signing. They are liars and know very well what there doing to people. I do not recommend this place for there prices you’re better off going to a known big dealer ship.
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August 2023 by Taylor Flores
Great people! Yes yes ID recommend anyone go to see rebecca for a vehicle! They made every sacrifice they could to get me into a car. Ill never go anywhere else!
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July 2023 by Dajah Williams
Yess as soon as I walked in great service and I got a car!! Thank to willie he’s an amazing!!!!!