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December 2022 by Stephanie S.
Customer service is ok. I select new products from time to time. Trying these new smoothie packs that are now in most stores.
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November 2022 by Siobhan D.
Lovely location with friendly staff, although could use more staff at the deli (always empty so half the time I give up and leave, half the time I wait for someone to come by) and at the self checkout. Love the floral section, and bakery too. Always plenty of carts and free parking. Good sales and coupons, too, if you download the app. This is my go-to grocery in Fort Worth.
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October 2022 by Kiana L.
Best Tom Thumb in the area if you ask me. Everything was fresh and laid out perfectly. Was able to find everything I need and the people working on this day were super friendly and in a good mood which seems hard to come by nowadays. Anyways, I'll be back to this location. First time stopping by definitely won't be my last.
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October 2022 by Julia O.
I found a wallet at the register area. I gave it to the cashier. He took it, walked out the front door then came back. Didn't say a word to me. No thank you, nothing. He Rang up my purchase and I left. Weird vibe in this place.
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August 2022 by Jennifer C.
Hubby and I had a great experience returning an expired product. The floor manager, Cory, personally escorted us to the candy aisle to see if there were any expired items still on the shelf and to find a replacement for what we originally bought. He went above and beyond to make sure we walked away with more than just a replaced item. We always get good service from this location but Cory went beyond the standard and made us feel valued as repeat customers. Thank you!
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March 2022 by Therral L.
Love Cheap Chicken Monday!!! Every Monday 6.99 8 pc special. Your choice of fried, mango habanero, or baked. You can even get it mixed. This visit was kind of a bummer we must have gotten the leftovers from the lunch crowd because there were barely any pieces and they looked old. We got more fried pieces because the fried was fresher. I still enjoy the special on Monday you just have to catch them when a new batch of chicken comes fresh out the oven.
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February 2022 by Alex G.
Best grocery shopping experience, must experience if living in the w7th/downtown area. Has a Starbucks and a bar. Store is always organized and clean. Has helpful employees throughout the entire store.
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January 2022 by Tien N.
This grocery store is conveniently located close to Trinity Park and other restaurants on W 7th Street. It's a little small, especially compared to the Target in the nearby Montgomery Plaza, so there isn't a huge selection of items. However, they do have some good deals sometimes on their weekly ads, and their app makes it really easy to find and save these deals. I've gotten boxes of Haagen-Dazs ice cream bars for more than half off before! Also be sure to check out their discounted baked goods section (in the back right corner of the store by the dairy/freezer aisles) because you can get great deals on muffins, breads, cookies, and cakes. I've has mixed experiences with the employees who work at the seafood counter. Some of them are really nice and helpful, but there is one employee who is not friendly. I've never had an issue finding parking in the lot behind the store.
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January 2022 by Stacy E.
Not a great place to shop, or work. The entire store has kind of a dingy cast, while the Tom Thumb on South Hulen has much better atmosphere and selection of items. Worked here (the W 7th location) for a few weeks last year, and left after being bullied out by other employees who were young enough to be my children, which was not only allowed but encouraged by upper management. Tom Thumb is not an equal opportunity employer if they act with such reckless disregard to people with autism. Meanwhile they are desperate to hire people, but can't keep anyone, which bewilders them. It would be funny if there were no human cost associated with that level of stupidity.
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August 2021 by Xavier M.
The coolest Tom Thumb I've ever been to. They have a sports bar inside with plenty seating and areas to drink and hang out.
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July 2021 by Cheryl R.
I was there yesterday after not shopping there for a while and my check out person literally called a special needs bagger stupid and lazy to his face. When I looked at her she said oh not you honey. If that's the way you treat your employees and let other employees bully then shame on you
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May 2021 by D W H.
Well it has been about a month since I last shopped Tom. I did store pick up at 7th today and was delightfully surprised. Truth be told I did have the manager taking care of me and, I received a call to ask how to deal with a possible substitution. That should happen every time there is a question instead of just guessing. Everything was correct and timely. The manager even spent time talking to me and asking about my previously less than positive experiences with the third party delivery which on a store level they know is killing their brand. If this continues I will be relived.
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May 2021 by Alana G.
This place gets lots of traffic and handles it efficiently with quite a few self checkout stations. Unfortunately, the staff assigned there on my last two visits weren't happy about it. When the bags were all stuck together, the guy said he couldn't do anything about that and the young lady a week later was just mad at everyone. Another observation is the smell from the fish counter is disgusting. It has been strong since the store opened but it gets worse. There are stores I go to that are much older and have the same inventory and no smell. You can smell it from the bakery and wine sections. I've noticed this at other Tom Thumb stores but not at Kroger or Albertsons. I avoid the store when I can but it is really close by.
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August 2020 by Lauren P.
Staff was very sweet when I bought a pool floatie on super sale today. Everyone is always really nice.
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June 2020 by Rachel H.
Did an online order for pickup. First of all half the things I put in my cart were supposed to be on sale or have a coupon but for some reason the deals did not come out properly. Second of all out of 30-40 items, I got about 3 original items I ordered. They substituted around 20 items (most with things that made absolutely no sense. Even the person loading my groceries into my vehicle was confused). The remainder of the items were canceled so I got almost NOTHING I ordered. Never ordering grocery pickup from here ever again. Would much rather drive the extra few minutes to Walmart and get almost ALL of my items for less than half the price. Convenience is not worth it.