-
October 2023 by nakayla a.
I never thought I'd have to write a review on a pharmacy... All I'm gonna say is, this is the worst pharmacy I've ever dealt with and I've been through way too many to count. I doubt the people that work here are actual pharmacists. This whole area of Walgreens pharmacies are trash! Just go ahead and drive further out or make that switch to CVS.
-
September 2023 by Andrea C.
I'd give this Walgreens a 0 if I could. The pharmacy staff is incredibly rude. I called every Walgreens in Fort Worth and this was the only pharmacy in the area that had the medication available that I needed to fill. I had to call my doctor and have my medication completely changed to be filled here. My doctors office sent the prescription over that same day. I gave Walgreens 2 days to fill it, come to pick it up, and they said they didn't fill it because they didn't think my insurance would cover it. So rather than call me and ask if I wanted to pay out of pocket for it, they just didn't fill it. Then I'm told to come back at 2:30 to pick it up. I waited until 4:30 to give them a little extra time and not only do they not have my prescription ready to pick up, the rude tech said they don't even have the medication in stock now.
-
April 2023 by Chris V.
The pharmacists are a product of Zoom university Ned students in the workforce. I can get better questions regarding medication from a plank of wood. Not to mention trying to reach them over phone is like trying to guess what pay phone your ex may be using at any given moment and just calling that one. Abysmal customer service!
-
February 2023 by Carrie D.
The level of incompetence at this location is astonishing. I gave the pharmacy the benefit of the doubt when the first tech borked my prescription pick-up. When a different tech and a pharmacist both messed up on orders when trying to fix the mistake of the first tech, I about blew a gasket. And I'm a very calm and patient person (no Karen's here). To add insult to injury, the speed of service is galacial. I've abandoned trips in the past when I've seen long lines in the drive thru, but this last time I was only behind one car. And it took 30 minutes to DELIVER THE WRONG PRESCRIPTION AND MIS-CHARGE ME. Officially taking my business elsewhere.
-
February 2023 by Shellie A.
This review is the Pharmacy only. They are HORRIBLE!! If I could if zero stars, I would . If you call them, you really to be on hold for up to 30 minutes and then you will be hung Yup on . They will tell you that order is ready at 11:30- ( not ready, then it's ready at 2:00 pm -not ready) SO irritated!! Find a new store!
-
December 2022 by Quinton W.
My physician sent my perception to the wrong Walgreens pharmacy, and I can definitely tell the difference. I call my normal Walgreens on McCart and sycamore School road and they answered the phone right away. I called this location McCart and Barry and I was on hold for over 35 minutes someone would pick up the phone and put it back on hold 11 times. With that said I work in emergency department and we are super busy but our phones will always be answered right away. I don't know if this location need headsets since the rude employees hands are to busy to answer the phone. I advise everyone to select another location, unless you have all day.
-
May 2022 by Penelope G.
Terrible. Not only did this Walgreens give me a pregnancy test that ended up being a false positive that literally sent me into an emotional downfall, there pharmacy is absolutely terrible and takes so long any time I need to pick up a prescription. Expect to wait at least 15 minutes anytime you have to pick up a prescription.
-
November 2021 by Bruce K.
A pop in and pop out of this Walgreens because they have an ATM that's in my network. Who wants to pay $3 to get $20? Not me! Clean parking lot and like most Walgreens, the ATM is located in the front lobby area. From there, I can see that the store is neat and tidy and looks exactly the same as every other Walgreens I've seen this year from Crawfordville Florida to Berkeley Springs West Virginia and in between. [Review 16094 overall - 274 in Texas - 1599 of 2021.]
-
October 2021 by Cindy I.
I support Walgreens over CVS. This store. I hate what they have done to the check out line. I feel like the store design came from Russia or a very Government controlled country. Burlington is another store that has a rat maze checkout line. Next time I will buy from a grocery. Just not worth the hassle. Bye Walgreens good bye.
-
June 2021 by Caroline E.
WORST pharmacy ever. Gave me my prescription with the wrong label on it. It said someone else's name and address, everything on it was wrong but the prescription inside it was mine. I tried calling to report it... got hung up on 4 times and all 4 times i was on hold for 20 minutes. Went inside to get it fixed and all they did was say sorry and change the label to the correct one. It's ILLEGAL to carry a prescription that doesn't have your name on it; this is serious and they acted like it was just no big deal. I would give this place zero stars if I could.
-
March 2021 by Phillip E S.
Had to take a Covid test for an upcoming trip to Hawaii. Don't use Walgreens! The lady at the drive-thru wouldn't stop talking long enough to hear what I was actually asking. She kept repeating the same response over and over again. I finally had to tell her shut the F@?* Up!! Of course I was embarrassed about my behavior, but all I wanted was an easy process for what should have been a simple fifteen second test. May shop there for other items, but I'll never use the pharmacy again.
-
November 2020 by Ana B.
The WORST!!! I went to get some drops filled, first they couldn't figure out my insurance and told me to drive around as I called my company to see what they were talking about. I finally get the answer they want, WHO is my covers my pharmacy bill, only to be told it would be 30 minutes before They could even call bc they had to help the people that got there AFTER me. Seriously. WHO hires these people that have zero care or concern about the customers?! What's the point of getting there first if you'll still have to wait until everyone else gets helped? In NO business is that ok!
-
November 2019 by Jennifer L.
I have had a love hate relationship with the pharmacy for years. It's right next to my office and so it's very accessible and easy to pick up prescriptions on my lunch hour. However, for years I've had to trade convenience for disappointing service. It's a very central location and it's always too busy for its own good. However, I just wanted to take a moment to say that the last few times have been so much better. And this most recent time, everyone I worked with--from the new guy training, to the girl who was training him, and the manager who had to handle the escalation due to a mix up with my doctors office--were all so great! They went above and beyond to help out in a difficult situation. So, thanks, Manager Josh, and team for changing my opinion and making me happy to have you nearby!
-
October 2019 by Jackie V.
This is only for the pharmacy. Absolutely terrible. Customer service is fine, I spoke with a man named Kyle about this incident in the customer service department and he gave me some great advice on what to do, so props to him. But I digress. I got my refills from my doctor, and because CVS doesn't take my insurance anymore, I went to Walgreens. Never had a problem at CVS. But oh. My mom has to pick up my prescriptions for me, and firstly they told her ready by 7:45. She gets there and has to wait thirty minutes. Okay. She was then told that they had to have a doctor review for a 90 day (which, mine was a thirty day, just FYI) and she got into it with them because they said they wouldn't be ready until tomorrow. I needed them tonight. So she gets them, I come home and open them to find one I don't recognize. I look it up and it's the wrong medication! They gave me the wrong medicine! I am absolutely heated and will be talking to their corporate office tomorrow after I lay into their pharmacy tomorrow morning right as soon as they open. So pissed! I'm transferring to a different Walgreens this is ridiculous! If I hadn't of checked that prescription I could of taken something I'm not supposed to and it could of been serious!
-
November 2018 by Pseudonym A.
they can never get my refills right. i'm always missing one medication. OR they're short on the meds they gibs me and it's only half in there. their refill prices are great, but their performance is terrible.
