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April 2023 by Chelsea Stilwell
Tina was so amazing and helpful! I was here shopping for attire for a funeral and not only was she sensitive to my situation but she took care of me from start to finish, saved me money, and steamed my jacket for the funeral happening the very next day. I appreciated her kindness and I really needed it. Thank you so much<3
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January 2023 by Bree C.
I've always loved shopping here for my "nicer" clothes. The clothes are definitely on the pricier side (although not overly so), but the staff here have always been extremely helpful to me. Most of my wardrobe is WHBM at this point. Best compliments to the store manager, Karina, for not only helping my find fashionable clothes, but also for remembering my name every time I visit. The customer service is top-notch; I've also had good service from the other staff members too. I have a larger upper body than most ladies, and the staff here have done their best to work with my body type, not to mention the fact that many WHBM clothes fit my body already. I'll admit, the dressing rooms are a little smaller than some of the newer WHBM stores (eg. North East Mall), but they're not too small. The soft, heavy satin curtains and chandeliers add a luxurious touch to the dressing room spaces, and I love this little attention to detail. The curtains extend from the floor to the ceiling with no gaps on the sides (just note that you might have to pull them slightly). I would only ask that they dust off those chandeliers inside the dressing rooms and some of the mirrors a little more frequently, as this is the only thing keeping me from giving 5 stars. Not that this is a big deal for me; it's just that like many ladies these days, I do take selfies of my outfits by pointing my smartphone camera at the mirror (it doesn't help that I grew up on Instagram). Other than this little complaint, everything else is perfect; this boutique feels like my happy place.
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January 2023 by Sydney C.
I've always loved shopping here for my "nicer" clothes. The clothes are definitely on the pricier side (although not overly so), but the staff here have always been extremely helpful to me. Most of my wardrobe is WHBM at this point.Best compliments to the store manager, Karina, for not only helping my find fashionable clothes, but also for remembering my name every time I visit. The customer service is top-notch; I've also had good service from the other staff members too. I have a larger upper body than most ladies, and the staff here have done their best to work with my body type, not to mention the fact that many WHBM clothes fit my body already.I'll admit, the dressing rooms are a little smaller than some of the newer WHBM stores (eg. North East Mall), but they're not too small. The soft, heavy satin curtains and chandeliers add a luxurious touch to the dressing room spaces, and I love this little attention to detail. The curtains extend from the floor to the ceiling with no gaps on the sides (just note that you might have to pull them slightly).I would only ask that they dust off those chandeliers inside the dressing rooms and some of the mirrors a little more frequently, as this is the only thing keeping me from giving 5 stars. Not that this is a big deal for me; it's just that like many ladies these days, I do take selfies of my outfits by pointing my smartphone camera at the mirror (it doesn't help that I grew up on Instagram). Other than this little complaint, everything else is perfect; this boutique feels like my happy place.
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July 2022 by Briél Kate
I've been a fan of WHBM since I first fell in love with the brand back in late 2017. The clothes are gorgeous; if you have a sophisticated sense of style, then this is your store!The staff at this location have always been very helpful to me, helping me choose pieces that match my sense of style and that could work well with my body type. Since I have a nonstandard body type (I'm transgender), finding pieces which actually work can involve a little trial and error, but that's true of any brand/store. I'm usually a size 14/XL (occasionally I can wear a size 12), which is the largest size that they usually sell in-store. They also have a decently-sized clearance section, although if you are on the upper-end of their size range there are fewer items usually available on sale.All of this talk about sizing reminds me about the fitting rooms. WHBM boutiques in general have gorgeous fitting rooms (not too small), better than many other fashion chains in my opinion; this makes trying on clothes a fairly comfortable experience. Although the fitting rooms have curtains rather than doors, the curtains extend from floor-to-ceiling, are quite heavy (and feel very soft!), and don't have gaps between the edge of the curtain and the wall. Note that the fitting rooms here are a little smaller compared to newer WHBM locations (eg. North East Mall).I'm going to give a 5-star rating since my experiences at this store have always been pleasant.
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June 2022 by Stephanie Mamantov
My favorite boutique. The staff here is amazing! The selection of clothes is better than other locations and they almost always have my size. When they don't have my size they'll find it elsewhere and have it shipped to my home for free!
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June 2022 by onagoodday-j bang bang bang
Great service
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March 2022 by Danielle Wight
This review is based off my first experience in the store. I had just left Ann Taylor (which is in the same shopping mall, isn’t as expensive, but has amazing customer service).I was ready to spend a decent amount to add some nice new pieces to my work wardrobe. Unfortunately, no one managed to even say “hello” the entire time I was there. It was me and one other customer, so it seemed like they intentionally weren’t looking to help. Both women stayed behind the counter.I would recommend checking out other local shops first if you want better help with your experience.
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March 2022 by B Shanlever
Great customer service, great quality. Love this store.
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August 2021 by Jenny Tate
Love this place. The staff is always friendly and helpful. I like they also will pick 1 or 2 things that you might like to try on too.
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March 2021 by Bobby Cole
very nice workers
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March 2020 by Jason Richards
Very friendly staff. Was very helpful.
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February 2020 by AMTaylor673
They always super helpful.
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March 2019 by Jason Roberts
The customer service at this location was terrible. As I was shopping here the, an older sales lady was obscene and ignored me several times ask I was asking for help. After I had asked for help on at least three occasions finally, i was assisted by an associate who treated me as if I was not good enough to be in her store. After 30 minutes of enduring this, I politely walked out without making a purchase.This being said the selection of dress were great it just too bad the sales team either is taught to treat customers as if they are not good enough to wear their clothing or they are taught that it is acceptable behavior to treat a woman poorly if she enters in a pair of jeans. Either way treatment at this location was enough for me never to return.
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March 2019 by Sunny Day
Great customer service
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December 2018 by David Marette
Loved it, but honestly it was just OK
