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December 2023 by angela Jenkins (doodlebug)
Thank you Austin Bank for helping assist my husband and i, and getting our Christmas money back!! We can not thank you enough!Mr.Mrs. Jenkins
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July 2023 by Elizabeth LeFevre
Tried to tell me my child support check wasn’t real from the state of Texes comptroller. Mind you they have cashed these checks forever. They had no desire to see the envelope or anything I had received from the state with the check. They were rude and dismissive. Acted like I was trying to rip them off for a measly $250. If I’d been trying to cash without a license that would be one thing but, wow! Austin bank is trash. DO NOT BANK WITH THEM.
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August 2021 by Maydelle Country Wines
Wonderful crew. Always helpful and friendly.
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July 2021 by Clifford Floyd
Young girl that works here is lazy and very in helpful
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January 2021 by jim collins
Very very friendly people work there
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November 2019 by Patricia Ott
They are friendly , helpful, and have always taken good care of us when we go in. I recommend this bank.
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July 2019 by Laura Fiffick
We had nothing but issues with Austin Bank. They marked a payment to a national vendor as fraud every month and rejected the charge. If you leave the country, don't expect for your debit card to work even if you let them know. If you have an issue with your card over the weekend, customer service is closed. I couldn't transfer money to my spouse even though he had an account with Austin Bank without paying a fee. After all this frustration and we canceled our accounts, they kept sending checks out for months from bill pay.
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June 2019 by Justin T.
Not particularly happy with this bank at the moment. Screwed up a debit card order and it's been nearly 3 weeks. Turns out Debra never actually ordered the card. So another 2 weeks most likely until I can pay my bills.
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April 2018 by Dollie brooks
Everyone is always courteous, and helpful
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September 2017 by Sandy Doyal
For a bank they have done a good job with our accounts. The staff at the drive thru are courteous and professional. However, every time and I mean every time I walk into this bank I am treated like I'm anything but human. Doesn't matter if I'm there to transfer money, get in our safe deposit box or make a withdrawal. Probably some small town click going on but honestly, a smile would go a long way.
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August 2017 by Amber Jenkins
They are all rude and not helpful at all. We switched to a more friendly bank.
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July 2017 by Brandon Crawley
This bank knows what customer service is all about. I had an issue that was completely resolved with a phone call that took less than 4 minutes! Highly recommend this branch!
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June 2017 by Jacob Harvey
Just a bunch of d*** asses in bank can't even do there job Austin bank sucks I switched my account over chase were Atleast some one has a brain an can do there job
