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April 2024 by Hannah B.
I wish I could give this place zero stars. The room was disgusting, stains all over the place and the floors have not been swept this decade. The room feels like your risking your life taking your shoes off- stay at your own risk. Aside from the Petri dish like floors, the front desk staff (especially Isabel) are extremely rude. They charged me twice and instead talking about what happened all she said was "well I don't know which card you used how I am supposed to help?" Overall a pretty bad experience, spend the extra money and stay elsewhere.
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March 2024 by Susie R.
Clean rooms, comfy beds. Quiet area, yet close proximity to shopping, food, and fun. Breakfast was a bonus!
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March 2024 by Sonny messick
I was charged for two nights and only reserved one night January the 26 2024 I talked to the lady at front desk she informed me that she canceled one of the charges. When I got back to Florida the charge was still on my card I called the hotel they assured me that it was my bank and not them. I called my bank and disputed the charge I just received a letter in the mail my bank informed me after talking to best western plus it was a ligit charge so basically the hotel lied to me and stole 164.00 dollars from me. I will never go to another best western hotel ever. They were rude to me about it also.
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February 2024 by Andrzej Demus
The hotel's glory days are behind it, but free parking and the predictability of what you will find in this hotel chain are a plus.
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February 2024 by Nicky Christopher
The rooms were really clean and the beds soooo comfie. (Except the shower. It looked suoer sketchy so we skipped our shower that morning) I enjoyed our stay. The front desk peeps were really nice. I needed a straw and went to the cafeteria to see they had any but all they had were those little coffee stirrers. But there was an employee in there who said she had one in her car and she'd be happy to get it for me. So I gave her my room # but she never brought it. I had a $10 tip waiting on her for her promised above and beyond service she was going to provide. I was disappointed but it all worked out in the end. It was nice of her to offer tho. I did ask for a top floor room with a view of the hill country but she put us on the bottom floor with a view to nothing but a p-lot.
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February 2024 by Jeanne Kilbourn
Room was fine. Power kept going out during brkfst. Two women that checked us in lacked in the cordial personality depth. Gentleman was very helped & found another discount for us.
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February 2024 by billie williamson
Just walked out from reserving a room, went to hospital where my granddaughter is, had a change of plans, called motel and the rude man at counter refused to work with me. Needed to cancel the room . Will never go there
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January 2024 by Ariana Bell
We’ve stayed at this location many times. The Best Western is just okay. It is usually clean enough which is good. The breakfast is good for a continental breakfast. However,I do not think it is worth the price they charge. Every time we stay the rooms are hot and stuffy with poor air circulation. Even in December with 40ish degrees outside. The WiFi is also not very strong.
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January 2024 by Clifford Townsend
Beautiful hotel with friendly staff. Would definitely stay
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December 2023 by stephen B
The hotel is well located in Fredericksburg. The room was well lit. The breakfast was simple but good. The porch, with their rocking chairs, are inviting. A person could enjoy staying there several days.
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December 2023 by Frank Kleinschrodt
We had a pet friendly room and chlorine smell was so strong, my wife couldn't sleep.Decent free breakfast
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November 2023 by Kim McCutchen
Hotel was designed to blend in with the Hill Country ambiance and is gorgeous inside and out! Excellent service from front desk staff and the room was spotless. We loved our stay and can highly recommend.
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November 2023 by Alexis Fontana
Room was fine but services associated with our experience was not up to standards. We just asked if we could use the lobby for a quick call after checking out and we were said it was not possible. Hotel is about customer service not only about parking people in a room. Kind
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November 2023 by William Sharlow
We were traveling from San Antonio to Big Bend and back. We decided to stay in Fredericksburg on our last night instead of staying by the airport. Great decision, the town's nightlife is in full swing and the Best Western is nearby, rooms are clean, large, and the area is quiet. Highly recommend if you're in the area.
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October 2023 by Kevin Lackey
WONDERFUL STAY. Many thanks to the General Manager, Frank, for his help in securing a room at late notice (and during Oktoberfest). A true gentleman! The hotel room was really nice; clean with a comfortable bed and an air conditioner that was cold! HIGHLY RECOMMEND.
