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July 2025 by Bobby Cox
Great place to shop for groceries! Great pharmacy and BBQ restaurant. Love my HEB!
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May 2025 by Rene Collins
THE LADIES AT THE WINDOW HAVE THE WORST ATTITUDE. NEVER FRIENDLY EVEN IF YOU GIVE THEM A COMPLIMENT
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April 2025 by Amanda Beaver
Called to check and see if they had a med in stock that is on back order in San Antonio and surrounding. Was told they did have it. Since I had to go to Fredericksburg that weekend, called back and asked them to fill it (it was already in the system at another HEB). Was told they didn’t have it. When I told the person I had already called and confirmed they didn’t they asked me to hold. Came back and said they do have it but they can’t fill it unless my Dr. calls them (even though that has never been the case at HEB). I told them my Dr only does refills by the pharmacy calling and asked if they would call. They hung up on me. This is a pretty alarming issue and big deal seeing as this med in question is a controlled substance and subject to a big shortage right now. Why are they sitting on those meds and not filling valid prescriptions?
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February 2025 by Cathy Summerall
Knowledge. Easy pick up.
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September 2024 by Elizabeth Perez
Quick and convenient.
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June 2024 by John Leftwich
Professional, personal, and always available to answer questions.
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February 2024 by Terri Soucek
My husband was supposed to have his medication delivered as we don't have a car. I was told they were being delivered but they never arrived. It's Friday so now I have to wait until Monday to ask about delivery.
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December 2023 by Alam0
Please make sure you ck with pharmacist before advising no prescription. Mty husband's dr had called in antibiotic for possible infection of chemo port last night. . Husband scheduled for 1st chemo Monday so very important. Both inside outside windows advised no prescription. Dr gave rx but called it in again and my husband had to request them to check with pharmacist. He was working on it. Out of 100 experiences, this is only negative one but it's so important. Fantastic service the other 99 times!!!!
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August 2023 by Tara Ilalan Dean
Easy drive thru pickup and quick/to the point! Will let you know an estimated time to pickup your order if it's not ready as well.
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November 2022 by Tara Ilalan
Easy drive thru pickup and quick/to the point! Will let you know an estimated time to pickup your order if it's not ready as well.
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January 2022 by DL Bradford
HEB Kerrville would not administer Covid Booster without appt. Moderna. I left an empty pharmacy ( not one person waiting) in Kerrville and drove to Fredricksburg HEB...got the booster with a smile. People are asking for the booster to fit our schedule because we need to factor in booster illness...no wonder people say...forget it! Walmart / Kerrville...same poor customer service but they were rude and confused.
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November 2021 by Scott C.
They have always been there when I've needed them in times of emergencies they do a great job friendly staff hard to beat.
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June 2021 by Morgan Castaneda
Out of Fredericksburg.. I like HEB much better than the other pharmacies. Quick and easy. I always have trouble at Walmart. Plus the drive through is awesome!
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March 2021 by Roger Keener
There are several reviews here about the "rudeness" of the pharmacy employees. I've been coming here for 6 months and have been assisted by several different staff members. I've never experienced the slightest hint of rudeness. I'm originally from California (no judgements please) and I know just what "rude" looks like. The staff at the HEB pharmacy in Fredericksburg is phenomenal! Perhaps this is a newer crew and the "rudeness " element is gone? One bad experience with someone who is maybe having a bad day should not prompt one to write a long lasting review coveringr the entire staff.
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March 2021 by Mindi S.
I recently moved to the area and was excited to use H‑E‑B pharmacy because they have been so great in the past.. I saw the two stars and thought it was strange but it's the closest pharmacy so I wanted to give them a chance! MISTAKE! They are SO rude!! The attitude was completely incredible all that aside they are incompetent I had to call them multiple times placing that order twice! and on hold for so long before they even got it ordered by that time I asked when it would be ready because it's still 35 minutes away and all I got as "after lunch sometime" in THE RUDEST tone !! Cancel the order will drive to Boerne! Ps comfort has a little pharmacy that's adorable!
