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August 2023 by Google user
Debit Card consistently gets declined. Card has now been restricted for the entire weekend and SSBT does not have any customer support over the weekends. I will certainly be moving banks after this.
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August 2022 by Zack C.
I've used this bank for years, as has the rest of my family. We love doing business with them, rather it's day to day banking, loans, our for our business. They are always friendly, easy to deal with, and ready to help if an issue comes up. You are more then just an account number, and we really appreciate that. Keep up the great work!
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June 2022 by Mike ekiss
Lousy bank. Stodgy and musty.Absolute waste of time opening an account there. Bought their checks .Tried to get $$ at teller yesterday in Kerrville on my SA bank check.Called Fred and they said no dice. Their ATM limits are $200. Needed way more.Oh the money was there in account.Closing out with this dinosaur today.
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February 2022 by Shane Spruiell
The staff is always nice and helpful.
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November 2021 by Mike Azzarello
Great experience with the bank. We have a private corporation and needed to open an LLC (owned by the corporation) for a new service. Security State Bank & Trust reviewed the documents and got it all done in one day. Highly recommend them for your business banking needs. By the way, we tried the other local bank, a regional bank in Texas, and they didn't know how to handle a corporation owning an LLC... after a week of waiting I went to SSBT.
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October 2021 by Helen Cox
Worst bank in the world. Multiple mistakes on my account. Divorced over a month ago. Been with this stupid bank for 21 years. Said I had to have a photo ID to prove my new "identity". DMV has a two week appointment system. Twelve days ago I presented the bank with certified name change papers and photo ID (these ppl call me by name when I walk in the door, ) and the divorce decree. They "attempted" to issue me a new debit card. I received it today. Under my old married name. They said they'd reissue it...in another 14 days. Totally incompetent.
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November 2020 by Andrew Cummings
The Best Home Grown Bank in The Texas Hill Country since 1940 Security State Bank & Trust Good Staff And Good Service To Help Your All Your Banking Needs At Security State Bank & Trust Serving Fredericksburg & The Texas Hill country since 1940 and Beyond
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November 2020 by William Lucy
They staff is very friendly, helpful, and accommodating. They have provided services outside the typical bank services.
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February 2020 by STERLING PAGE
The personel are very nice and polite. The bank is without a doubt the worst, after being a member for 20 years with very good standing and never asking for a loan was turned down for a new car loan, then when going on a vacation taking my grandson to see the Grand Canyon I went in and informed them and filled out paper work saying I was going. I get there and go to pay for my room and in front of all the people there my card was refused, you can imagine how embarrassing that is. The next day I call the bank and they had shut down my card eventhough I told them and signed forms telling them I was going. The last straw was today when I was making a large purchase and they declined it. I called them and was told I had to sign forms to release that much money, ok. Then I'm told that a loan officer would have to approve my purchase. So when does a bank have the right TO TELL ME WHEN AND WHERE I CAN SPEND MY MONEY!!!!! It's not a loan it's my money. That's strike 3 and I am out, i will be closing my accounts and moving to Guadalupe Bank. I am not sure if the BS they are doing is even legal.
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January 2020 by James Behrends
Wonderful service ,call to ask about possible double billing , very satisfied overall.
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October 2019 by JD JD
I have found Security state bank to be honest, helpful and caring. .Security state bank couldn't not have been around as long as the have without great customer service and being fair to there customers.Im writing this review because I can honestly say that if someone had a problem and went into the bank they will be reasonable and try to help. Like any business we all have regulations out of our control.Stand up and be a proud Texan the we have a local bank.
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September 2019 by Alana Lively
Most of the employees are very helpful and kind. However, this bank is so antiquated and behind the times. Whenever they do attempt to update their lousy electronic backs, it's a cluster to make it work. And their hours...seriously, what legitimate bank (or any business for that matter) closes their doors at 3pm on a weekday?
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September 2019 by Annalise Bard
Very helpful and kind to my Son and I
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August 2019 by Desiree W.
me and my boyfriend have this bank and it's really annoying and always super inconvenient that my card gets compromised like once a year
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April 2019 by Micky Mac
Very nice Bank