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December 2023 by Gene
November 2023: Today I had a dead battery at Walmart. I have heard many stories in the past about the service at this Walmart automotive service department but have not visited in many years. I talked to a employee who took my car keys but did not write up any information. He said it would take about 45 minutes, about an hour later they asked me if I had the key to my car. I told him that the associate that had taken the order had also taken my key. They could not find the order for a replacement battery nor the counterpart person who had my key. After about 15 minutes there was no response from the store paging system and they went throughout the store trying to find the guy. They did find him and he did in fact have my key. They pulled my car in to change the battery. None of the 3-4 persons working in the auto bay seem to be in a hurry. At the end of the battery installation they showed me that the battery cable itself was very loose on the new battery post and that I needed to buy a battery post shim which they did not have. I was told to go to one of the other auto stores in town and obtain one but for now, we just did the best we could to tighten the battery cable and I left praying and hoping that the car would not die along the way. Pretty poor customer service which apparently they're not too concerned about. Depending on the type of service you get your experience may vary.
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December 2023 by Lawrence Hirtzel
Walmart car care sold me lifetime free tire rotation. Supposed to be good all over the country. Not only is it not good around the country it isnt even honored at this store.
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July 2023 by FernandoBethany G.
The front desk guy is so rude and lack of customer service skills. We are visiting the town and unfortunately our tire needed to be replace and he made our visit unpleasant.
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December 2022 by Richard Mundo
They did a awsome jobServices: Oil change
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September 2022 by Juan Hernandez
This is THE best Wal-Mart Auto Center I have been to! Mike verified the tire was available, placed it behind the counter and when I got there, was ready to go. It took a bit but I had to shop, but it was worth the wait! Thank you everyone!
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August 2022 by Brittany Stewart
Usually I hate going to Walmart for any reason, but all 4 of my tires were bad and it was the only place that had them in town. The customer service was amazing, and they had my car done in less than an hour! I went Saturday to get two and then came back Sunday to go ahead and replace the other two because they said they needed to be replaced soon. They didn’t have two more that I needed so they called the next town over and had them put the two they had on hold until I got there. Great customer service!
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August 2022 by AL NGUYEN
Now is 5.13PM but nobody is here and when I came inside: they said they can not serve! This is the 2nd times and still can not change oil! I think there’s something wrong with the working time and they should adjust it. Waste my time!
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August 2022 by Roman Hazelett
Fast service, got four new tires in and out.
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August 2022 by Curtis Miller
Usually don't give Walmart auto center 5 stars but this location rocks. Was not from town and had flat tire and was on a road trip time crunch to be in California. I went to another place in town who said since I did not havd appointment even though it was emergency I would be last see. Went to Walmart was helped right away no questions. In 25 minutes was done since it was just valve stem fix. Mechanic was awesome and super friendly and curious as well as the cashier at the auto center. Woudl recommend every time over local mom and pop shops in town.
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July 2022 by Kelsey Boudreaux
*If my tire blew in the Fredericksburg Walmart parking lot I’d push it literally anywhere else before I would ever bring it here again*Made an appointment for 8am, paid a baby sitter & showed up on time, upon arrival I was told they couldn’t do my tires because no one showed up to work that day. Came back the next day with kids in tow & was told I should be “thankful” they were open & had workers… I have a lot to say but I’ll make it short. We won’t be back & will definitely not recommend them to anyone. Gave 2 stars because I didn’t die driving home with the new tires.Service: Tires
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May 2022 by erik vosburgh
I arrived here very near closing time but in need of a new tire after a long drive from Big Bend and puncture with no spare. This crew stayed late to make sure I was on my way in good condition. Could not be thankful enough. Took a second to scan band reviews here - yea I get it its a Walmart and some repairs took longer than expected. But without this shop I would have needed a hotel for the night on a Sunday with every other shop closed. Can't thank them enough!!Services: General repairs & maintenance
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January 2022 by Jesse
Car batteries much less here than either auto supply place. All carry same batteries
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November 2021 by Ruben Mejia Corleto
Changed back tires for my SUV.Good prices and service, although the wait was long.
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August 2021 by Isaiah Lopez-Zastrow
They took three hours to tell me they dont know how to pop a hood. No oil change completed waste of time.Service: Oil change
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January 2021 by Nick Bettano
There is nothing quick or efficient about getting your oil changed here. Was the second person in line when they opened and it took over 3 hours for a standard oil change. Cheap prices with unbelievably slow service, guess that's what I get for getting my oil changed at walmart.