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September 2023 by Brian Holt
Became a customer here over thirty years ago. This institution used to be great. Not any more. Their service slowly degraded over the last eight or ten years, with the rate of decline accelerating over the last five or six years. Probably no coincidence that the timing coincides with their several mergers. The interest rates that TDECU pays their customers are pitiful. Could that be due to taking on too much bad debt from the mergers and paying millions of dollars to put the TDECU name on a stadium? Probably. At any rate I do not expect this institution to survive much longer.
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September 2022 by Ron Bachman
I just wanted to get some vacation cash. I didn't know my debit card pin so the drive thru ATM didn't help. I parked near the front door and was through the line and on my way in just a few minutes.
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August 2022 by thefelix
wow!!! amazing location!!!! im really wondering how they get paid ???????!???? they are literally dont know anything. they confused themselves every time when im there
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July 2022 by Wendy Guevara
I've been with them8 years and it's only gotten worse. And most of their employees thar were actually the best have been moved or are no longer there. My husband and I always use the night deposit bc we get checks ay the end of the day. And it's been more than 3 times already that they don't do them resulting in us having to go up there or waiting till Monday to get it situated. It's just ridiculous
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January 2022 by Luz Angela Peñuela
Can't say the person at the entrance was nothing but rude. Did not greet and with the situation we are in the world. She does not care to clean or sanatize the check in tablet. As for the teller Melanie, she did a good job but same, she did not greet me and she did not want to engage in conversation. I know I came in at the last minute but came for a 4 hour drive and I was hoping for a little empathy. Thats why I give 5 stars. Very good job from the bank, very helpful and closer to the area I live in. By the valley.
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August 2021 by Jose Ochoa
They always are very cordial and ready to serve you and they are very professional!
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July 2021 by J S
Perfect payments on several accounts for years with a good credit score and you can’t approve a $4K loan when needed?
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January 2021 by Luz Angela Teets
Can't say the person at the entrance was nothing but rude. Did not greet and with the situation we are in the world. She does not care to clean or sanatize the check in tablet. As for the teller Melanie, she did a good job but same, she did not greet me and she did not want to engage in conversation. I know I came in at the last minute but came for a 4 hour drive and I was hoping for a little empathy. Thats why I give 5 stars. Very good job from the bank, very helpful and closer to the area I live in. By the valley.
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January 2021 by edgar huerta
Really rude services
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January 2021 by Rose Iracheta
I haven’t had a problem here! Staff and management are very nice and helpful! Because of it I always come to this one. The Brazoria and Lake Jackson branches are ok, but this branch has helped me when I most need it! Thank you!
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October 2020 by Janice Saddler
I love the Freeport location. When you walk in, you are greeted with a smile and cheery “good morning “. I have gotten to know many of the tellers and really get excited to get help at their window.
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October 2020 by Jina Reyes
The drive thru wait time is ridiculous, don't go to the bank if your in a hurry, you will be late!
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July 2020 by Rose O
I haven’t had a problem here! Staff and management are very nice and helpful! Because of it I always come to this one. The Brazoria and Lake Jackson branches are ok, but this branch has helped me when I most need it! Thank you!
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July 2020 by William Forest
I have never had a problem here..they have always been very professional and very nice..
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June 2020 by Elizabeth Lopez
There is only 1 teller inside helping people bless her heart. While the man in the drive thru has no one yet he is on facebook instead of helping her with the line. I took pictures to show the manager and Laura the manager condoned it. I was so amazed I wonder if they get paid to be on Facebook then I need this job
