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March 2025 by Olivia
Been with this phone company since 2016 and today they did me so wrong, they have been robbing me and my family all these years. I went there 3/9/ 2025 to purchase a phone for my mother, who's phone was not working, her service is on my plan, I wanted the same phone, as an elderly person, simpler is better, the phone cost me almost $200 when asked why so expensive, I was told, due to the fact I am not taking out a plan, if I was, the phone would be cheaper, the phone was already on my plan so I bite the bullet as the phone was needed, I was told nothing else, I paid and left with the phone only. Before my mother could get the phone, my genius nephew fixes her phone, I surely did not need this phone anymore and took it back five days after purchase in my seven-day window. At the store were the person who sold me the phone and a manger, I was very much remembered by the lady who sold me the phone, the manager informed me, from my almost $200 I will receive $64.99 only for the phone price, I asked why was I charged almost $200? I was already informed I would not be getting my activation fee and taxes which came out to over $30 she then said they do not refund the accessories I got with the phone, did I said earlier I left the phone only, I ask what accessory, she said a smart watch. I was not told about any form of accessories when I purchase, I was charged $79.99 for a smart watch with my purchase without my knowledge, if I did not brought this phone back, I would not have known about the watch, the manger refused to refund me for a watch I did not get but was charged for and did tried to give me the watch then, this I refused. I called customer service and waited for over 30mins in the store, after listening to my explanation on speaker, Customer Service agreed the manger was very wrong, I was not told about a watch, did not leave with a watch, I should get a full refund, this was told to the manger, she told Customer Service, she has to do what corporate said and accessories is nonrefundable. Customer service ask for the store address, manager claim that she cannot give out, so I gave it to them. She told me accessories is added to every phone purchase, I bought ALL my family phone at this location, over the years, was never told about accessories or given any accessories, and every accessory is added to your bill, I have been getting robbed all these years, taking back this phone spill the beans. I got my money back, I threaten to call the police because I have been lied to, and I was robbed. I did not get a receipt with purchase, they claim it sent digital, the receipt when I checked my phone, did not reflect what came off my card. Beware of these accessories, they come with every phone purchase, make sure you were told about them, agreed to them and receive them.
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October 2024 by Al Abremos
They got you covered any help you need !
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June 2024 by Rosalia Ochoa
I pay my bill early this morning at the fresno texas and I never got a text with my receipt. I call the attendant and she told me that I should get it during the day and nothing. I got busy until about 7 pm and and I remember and still no receipt. I call customer service and they told me it was best to go back to the store and get a receipts. The girl didn’t wanted to give me a manager name or nothing. On the way to the store the same girl call me and ask for my 4 digit number so she could send me a receipt. I gave it to her and than the payment showed up on my account. I got to the store before time to closed and she was already closed. According to the phone number she call me from she is the manager.
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August 2023 by Cruz Vazquez
watch out for 2 Hispanics who work there. One is a manager and the other a salesperson, between the two of them they steal your money, they pretend they want to help you but in the end it's not like that. They sold me a cell phone case for $50 dollars, until they charged me, they told me it was $50 per case.
Be careful with 2 Hispanic women who work there. One is a manager and another is a saleswoman. Between the two of them they steal your money, they pretend that they want to help you but in the end it is not like that. They sold me a cell phone case for $50 dollars, until they charged me they told me that it was 50 dollars per case.
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July 2023 by D Carey
Poor customer service.
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June 2023 by Brian the Great
I came to this location a few days ago. Service was really good. An employee named America really helped me out to understand what i was getting into. She was really patient because i didn’t know anything about phones. She is a really great employee!
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February 2023 by Jessica Canamar
Jorge and Eric are amazing. Didn't get everyone's names but they all worked diligently to get my vehicle service done in a reasonable timeframe.
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December 2022 by Thickem Dom
America was by far the best customer service associate I’ve experienced . Most of time cricket customers are disregarded due to the pricing , but she took her time , helped my boyfriend and I with her protective case , cleaned the phones , applied my insurance to new phone , all while finalizing sales . I recommend this place compare to any other cricket . They are patient and are not trying to con anyone .
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August 2022 by Victoria
Great customer service
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August 2022 by Felipe González C.
Excellent service...
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August 2022 by Mayito Ortiz
Excellent
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June 2022 by Kimberly Haughton
The customer service and management is very low class. They need to close this location
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April 2022 by Neigel Gunn
Usually take care of my phone problems
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April 2022 by Jetzabel Ocampo
The manager abused the costumer the worker to
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January 2022 by Martin Corona
You know when you're buying the phones there they treat you very nice they talk to you nice but after you had the phone a week and something goes wrong with it they treat you like they don't even know you and sometimes it's not even your fault that the phone is messed up but if you ask any questions about the phone they ignore you and tell you to send it off which the insurance that you been paying on for about a year and they still want you to pay almost a full price for the refurbished phone
