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October 2023 by Suzanne B
I was in yesterday shopping for things for my grandchildren. I was enjoying my alone time when I realized I forgot gallon baggies, so off the the back I went. There was a Female close to the end and a man in front of the baggies, they were stocking shelves . It was a very narrow entry to get to the shelf as he had a rack or something in the aisle . I bumped into a dog treat box that was filled with dog treats, and a bunch fell out and on the floor . Being the person I am, I went to pick them up , they kept falling , the man said don’t fret about that, I stood up and put the rest of the treats on top . He walked towards me , I walked towards the baggies . As I grabbed the box the lady says “she dropped she needs to pick them up “ . I used to have a terrible Temper, it’s mellowed over the years., however she sparked my anger that hadn’t been Ignited quite like that in a very very long time . I was lit up . I looked right at het and said , I’m a decent human being and I tried . The man then assured her he had told me not to worry about it . She made another comment and I basically lost it . I told her today is not the day to mess with my I am in no mood . She said she was in no mood as well . I’m in customer service folks, I live to make people happy, my goal is to have my clients trust me , like me , and let me help through a hectic time in their lives no one wants to have to deal with . Not only was the horrible customer service it was downright rude. So I said the only I could think of . I’ll pray for you . Trying to calm myself down as I walked toward the front . I do not condone violence but had she come towards me I would have hurt her . Shame , shame , shame on Dollar general for allowing its employees to act this way . And shame on her ! Do your selves a favor get her some training and behavior classes . No human deserves to be treated like that . I won’t be back .
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September 2023 by Suzanne Storment
I was in yesterday shopping for things for my grandchildren. I was enjoying my alone time when I realized I forgot gallon baggies, so off the the back I went. There was a Female close to the end and a man in front of the baggies, they were stocking shelves . It was a very narrow entry to get to the shelf as he had a rack or something in the aisle . I bumped into a dog treat box that was filled with dog treats, and a bunch fell out and on the floor . Being the person I am, I went to pick them up , they kept falling , the man said don’t fret about that, I stood up and put the rest of the treats on top . He walked towards me , I walked towards the baggies . As I grabbed the box the lady says “she dropped she needs to pick them up “ . I used to have a terrible Temper, it’s mellowed over the years., however she sparked my anger that hadn’t been Ignited quite like that in a very very long time . I was lit up . I looked right at het and said , I’m a decent human being and I tried . The man then assured her he had told me not to worry about it . She made another comment and I basically lost it . I told her today is not the day to mess with my I am in no mood . She said she was in no mood as well . I’m in customer service folks, I live to make people happy, my goal is to have my clients trust me , like me , and let me help through a hectic time in their lives no one wants to have to deal with . Not only was the horrible customer service it was downright rude. So I said the only I could think of . I’ll pray for you . Trying to calm myself down as I walked toward the front . I do not condone violence but had she come towards me I would have hurt her . Shame , shame , shame on Dollar general for allowing its employees to act this way . And shame on her ! Do your selves a favor get her some training and behavior classes . No human deserves to be treated like that . I won’t be back .
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September 2023 by Suzanne S.
I accidentally knocked over some dog treats at this store . I started putting them back in the display , but they kept falling. A man told me to leave it not to worry about it . So I put the last 2 on the top, and walked away from them to get some zip lock baggies at the back of the store . This rude woman mouthed off and said she knocked them off she needs to put them back . I looked right at her , and at that point my temper flared First this woman didn't deserve the temper or attention she got from me . Sadly , it did make me mad . I was having a great time shopping for my grandkids who are coming over . And just like that , my t was over in seconds. I told her back I am a decent human being and I did pick them up. She just kept looking at my snidely . When finally the man , who I assume might have been a manager told her he told me to leave it . I said a few things like , don't mess with me as she kept mouthing off . In the end I walked away praying for myself and told her I would pray for her. I drove away and parked to calm down. Secondly, the cashier a very nice young man is extremely slow . But at least he was kind . Dollar general I work In customer service . This woman should get some serious training on being humble and an attitude adjustment. I won't come back. Future customers be aware of how this employee treats people . Now to calm down and enjoy my day .
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August 2023 by Elizabeth Crowe
I don't know who the new manager is at the 1827 Trammel Fresno store but she is very rude and with an attitude. I wouldn't recommend coming here.
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June 2023 by ariel tristan
The store website and store states it closes at 10 pm at 9:30 they have locked the door refusing to let anyone in as there trying to lock up either fix the hours or stay open till the time it says
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February 2023 by Kevoniesha Jackson
This store will cancel online orders for no reason! Even when the system show they have the stock for things!!
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January 2023 by Heidi Moreno
Great prices, beautiful and diverse selection of plants and flowers . Super nice and friendly owners providing a top notch customer service. I live outside the town but they made the delivery smooth and on time.
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October 2022 by Denise Denise
This location use to be the “go to store”. I’m not sure if there was a change in management, but shelves are totally empty and the floor manager was rude and didn’t care to acknowledge paying customers. I won’t be patronizing this location again.
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October 2022 by Justin Cobb
Here rn at 145 pm on a Sunday and it shows on Google it should be open EVERYDAY from 8am to 10pm and it's closed....??
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September 2022 by Tammy Hazeley
Store has went downhill. Items never stocked, shelves stay 60 percent empty. Credit/debit card machine always goes down. If you're in line and it does have to use cash. If you don't have it. You know the rest. Always one cashier while manager or whatever her title is, is on the floor stocking. Shelves are cluttered. I could go on but you get the picture.
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September 2022 by Kai Rhodes
Had a great experience as well as the customer service. I really appreciate it how the cashier inform me of weekly deals on the quality of meat was superb
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August 2022 by Lions_Qu33n Is Favored
Staff is super nice & pleasant keep up the good work! only one suggestion .... maybe overnight stocking, that's all... I'm not sure how other stores prevent boxes from being in isles, but let's please get our store up to higher standards, this store deserves to look like its surroundings, ijs
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December 2021 by Wendy B
Customer service is ok but the store always looks terrible! There always seems to be multiple bins, boxes, carts, cartons, etc blocking multiple aisles because they never seem to actually stock the shelves. I have never seen a place always in such disarray. Absolutely no pride in cleanliness, order, or organization anywhere in sight. These issues tend to be a sign of poor management. There is no reason a store should consistently look like this one does. They need one employee dedicated to stocking and sales floor maintenance and one or two people on the front end to check out customers so no one is having to run back and forth and the sales floor can finally look normal.
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September 2021 by Angela Chapa
Lame they haven’t restocked in almost two months
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September 2021 by Carolina Torres-Salvador
Before I went there I checked to make sure items I was needing are in stock with the app and when I got there I had never seen a store in such a mess. I wasn’t able to find the items that the APP said were in stock :( and I never seen a store in such disarray please management do a better good of helping your team. I’m sure some of the items were even blocking the FIRE EXITS.
