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November 2023 by Brooklyn Hafen
OH MY GOODNESS!! When you go you have to FIND BOW and VAL!!! His name is BOW and he makes you feel like you’re in Disneyland with your favorite celebrity!! It’s so exciting and you love everything there and he knows everything about every item and will fan-girl with you about the shows and the series and the movies!! He’ll also never fret about grabbing something for you or looking something up on the website! I felt like every discount was offered, every avenue was explored - to get the very best possible Christmas deal for my husband, BECAUSE THEY CARED!!!!!! They explored his hobbies and passions, looked into different merch and we found the perfect items!! OKAY BUT ALSO AWESOME- VAL!!!!! Val is like Bows bestie but they’re quieter. If Bow makes you feel like you’re excited and in Disneyland, Val makes you feel safe and right at home. They help just as much and are just as excited about your passions and hobbies and fan-girling, but they’re very gentle about it. At one point they even mentioned what they got their partner for a holiday and it was something off a different website that my husband would definitely be interested in!! They cared enough to look elsewhere to make sure Christmas was covered!! Best possible employees, best possible store, best possible combination!! I loved coming here, already downloaded the app, definitely coming back, even if it’s just to see this dynamic duo!! But also definitely to shop!! They need a raise!!
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November 2023 by Olga Honea
Amazing people - good selection of products ? Thank you Beau and everyone in the store who were so nice to me. You rock!
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November 2023 by nallely
I had a great experience here with the cashier. I apologize if I didn’t get his name correctly Lishandre. He was so kind and even offer me a coupon without me asking and was so sweet! Thank you for your customer service! ☺️ I will be coming back!
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October 2023 by Trevor T.
yeah, great stuff, but they're really pushy about providing a phone number. I don't want to give my phone number even if I can get discounts and coupons. when I persisted in say no to the phone number, the service I receive got worse. and when I got home after buying something, I say that the security tag was still attached the the item I had purchased.
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September 2023 by Daniel
Great place to get Disney stuff fornu gf or partner and some anime stuff
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December 2022 by Keah Slowey
They have lots of new inventory, keep well stocked and if somethings not available they will try to find it for you. Staff is helpful and knowledgeable.
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December 2022 by Ashlynn Moran
They have really cool stuff, but are very expensive
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November 2022 by Mila Loren
Super nice and helpful staff! Love my pop figure:)
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November 2022 by Ricco Canipe
Awesome Store and great merchandise!
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September 2022 by Danielle H
They became very rude, there is this shorter guy working there that always seems bothered by something, especially if I asked for certain items, is whether he responds to me like I'm stupid, or with an attitude, or very dry. I'm very upset with his and others customers service. I am shocked that they even let people like them work there. Very poor customer service. This will be escalated. Sad and hurt. And Kevin didn't want to check if I had box lunch money available which I did and he kept assuming I didn't have any without even checking and he just kept arguing with me and it not get done . So disrespectful
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September 2022 by Hailey Johnson
My daughter loves this store! It's a lil pricy but good quality items.
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August 2022 by Nina ._.
very rude employee gave me attitude for accidentally dropping a plush on the floor. She gave me an attitude and told me to pick it up cuz I dropped them but they had fell and I didn’t even notice. She had no reason to be rude could have simply asked me to pick them up and when I gave her a taste of her own medicine she told me to leave the store rudely pointing and yelling “LEAVE”. Poor attitude overall will never be coming back here.
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July 2022 by Sabrina Garza
I love this store and its employees. They are always so helpful in finding exactly what I want and need. I recommend this store for all Loungefly bags.
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June 2022 by naomi garcia
Everytime I come to Baybrook, I stop by this location to check out their products. They always greet you with positive attitude, especially the employee Stephen. He really helped me out yesterday and I appreciated so much. His personality and attitude is always upbeat and happy whenever I come by. Thanks man.☺️
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December 2021 by Samantha Alvarez
such a great selection of Disney, Anime, sci-fi and other character items. Jeff was super sweet and friendly! everyone was helpful! come shop here!
