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March 2024 by Mark Thornton
I had to have a couple of shafts replaced for a next day tournament and Greg in golf repair not only got it done in about 40 minutes he helped me select the perfect shaft for my swing speed. The clubs are now better than when I got them. Thanks Greg for a great experience. Highly recommended.
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August 2023 by Aaron M
Won’t ever come here again. Went In yesterday and was looking at buying a new driver and 3 wood. Over 1k worth of stuff. Asked the young punk in the back if I could swing the clubs and see how they felt. Told me no. I’d have to pay 30$ for 30 min in a bay. Lmao! I’ll go to pga tour store and swing all day for free! I asked another guy why and he said. Well, he could of let you for free. We are just cracking down on open bays because people have been coming in and horsing around back here and breaking stuff. I said so y’all stereotyped me as breaking stuff when I was here to buy. I said I’m a 41 year old man not a damn kid. Beyond ridiculous what this place has become. Take your business somewhere else!!!
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August 2023 by Miles H.
I recently had a driver fitting with Braxton and it couldn't have gone any better. After finding out a little about my game and what I wanted in a driver, he started suggesting different combinations of heads and shafts. After trying the ones he recommended, as well as the ones I wanted to try (this stores selection of clubs was A+), we ultimately decided on the right setup for my game. He was extremely knowledgeable and wasn't the least bit pushy towards one driver over the other. It was nice to be fitted for my game rather than a commission check like I've experienced at other places. I would highly recommend to anyone interested in upgrading their bag to be fitted at Golf Galaxy as the next time I purchase clubs I will definitely be returning and requesting Braxton. Thank you again!
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July 2023 by Leslie Barnings-Joyce
New store opening this week....awesome! Sales people are wonderful! Lots of good things for all ages and sports!
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October 2022 by Tanner Moberly
I came into the store tonight around 8 looking to buy a new driver. Kind of snooped around myself for a little bit then was greeted by a rude worker. Had nothing but negative things to say and ended up steering me away from the store completely. One employee was asked to help me and walked away and said “nah I’m busy”. Didn’t feel welcome here and felt very rushed to get out. 0/10 experience. The 2 stars is for the cool trackman ??
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September 2022 by Jerod A.
As a local golf coach and club fitter, having to shaft a club head is a commonly occurring thing. Running out of ferrules in a emergency isn’t so common, but happens. Over the years these guys at the Baybrook location have helped me without hesitation. Big thanks to Jim and the team at Baybrook, I honestly wish the other houston locations would learn how to welcome and serve as you all do, very much appreciated ???
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June 2022 by Taylor Fletcher
Husband went into to buy three clubs he has been eying for weeks. Not one person offered assistance, had to interrupt a conversation between two representatives to ask a simple question. Then never even got the chance to test the clubs out due to the hitting bays being full and no one managing them. We left empty handed, found myself wishing once again that Golf Smith was open because Golf Galaxy once again let me down. Horrible customer service.
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April 2022 by P C.
Had clubs re-gripped, had some old leather grips on my clubs. All they did was cut old ones off and put new ones on. The new ones are much shorter than the old ones, they didn't even clean the goop off the shaft where the old ones were. It looks like a teenager with a bad attitude did the work. I WILL NEVER go back and spend money in this place. Extremely disappointed, especially after they told me the shafts would be cleaned before putting on new grips. PATHETIC
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September 2021 by Taylor Walker
Husband went into to buy three clubs he has been eying for weeks. Not one person offered assistance, had to interrupt a conversation between two representatives to ask a simple question. Then never even got the chance to test the clubs out due to the hitting bays being full and no one managing them. We left empty handed, found myself wishing once again that Golf Smith was open because Golf Galaxy once again let me down. Horrible customer service.
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June 2021 by Andrew
First things first. I love Golf Galaxy and their products. Never had an issue. I'm not one at all to complain, however if your going their to get fitted for new or used clubs. You might wanna look elsewhere. I took my whole bag to be fitted. Had I know to bring just my driver, and 7iron I would've. Rushed through the process. Was there 45mins. I have Ping Irons so those have to be sent to Ping to adjust the lie angle. Golf Galaxy will not do it. The person fitting me could've cared less about doing it properly. After I get my clubs back from Ping I will look at another fitting elsewhere.
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June 2021 by Adam Benas
I want to make a shout out to Mr. Jim Harden Jr., a senior sales associate at this Golf Galaxy off I-45. I learned more in the time I spent with him (roughly 20 minutes in the simulator and additionally an hour plus, talking) about my swing while fitting for clubs within my budget than anywhere, anyhow else. He never tried to make a sale. He merely informed me on which clubs would be best within my budget. I ended up purchasing an iron set from an online outlet, but confidently from his help (They didn't have this set in stock, Callaway Rogue X otherwise, I would have bought them there). He narrowed down which options I needed as a moderate golfer for my unique style. Definitely recommend seeing Jim to narrow down which clubs would be best you. I will be going there to see him for any future fittings and future purchases. Thank you so much Jim!
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May 2021 by Jeff Williams
I bought a set of Taylormade P790 black irons online a week before this review. I played them a round and did not care for them one bit, so I decided to return them since the website says 60-90 day return policy. Mind you I played 1 round and they didn't show almost any wear and tear. Still looked beautiful even got a compliment while waiting in line about the looks. Take them to the counter the staff tells me that since I took them out of the box and hit them the best they could do is trade in value which is 1/3 of the price I paid a week ago for them. I left. I contacted customer service rep Stacy, who was incredibly helpful, cleared their policy up. She contacted the manager and told me to go back. I went back and ANOTHER employee told me that since they were hit they can't take them for full refund. He contacted the manager who completed my refund and told me that they learned a valuable lesson about store policy... Don't let this store give you half credit, so they can send it back to the manufacturer for a full refund. Don't let them pull one over on you since they don't even know their own stores policy.
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April 2021 by Jd Prindible
Love going here to see new clubs an tools for the game along with the apparel.
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April 2021 by Robert Garcia
Kevin was very helpful.
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March 2021 by Eric Phillips
Great store, friendly staff, everything you need for golf.
