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October 2023 by Janet C
Walked in and was immediately greeted and open an account quickly. Lazarus was very knowledgeable and efficient. I’m happy I chose Welby! The staff is amazing! Thanks Welby!
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September 2023 by Robert Young
My family and I are super excited to work with Elizabeth Ramos a few days ago. From the moment she answers the call, we know it was going to be a wonderful experience. She was very knowledgeable about the product and services we were inquiring about, I’m so much we made a business decision in minutes and completed the transaction that day.We would like to say thanks a million and looking forward to continue our membership, also by adding additional accounts in the near future.Regards,Young
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September 2023 by Atiya Bodin
Tivon Martin went above and beyond to help me with my car loan. I cannot express enough how grateful I am to him. The dealership continued to give me issue after issue and Tivon was patient and helped guide me through all of the issues. I am the proud owner of a new car, thank you Tivon!
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August 2023 by Nathan Roher
Mariah was so helpful with the details of my car loan! And Wellby certainly offered a lower rate than the dealer.
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July 2023 by Maria Gumm
Congratulations to Wellby Friendswood for having an efficient, polite & helpful employee by the name of Lazarus. He seems to be happy with his job there. It is a clear indication of a good working relationship between management & staff. You must treat your employees well for them to give it back to us.I would also like to make mention of Juanita. She is patient and always wears a big smile. They both are big assets to your company. . It seems like every business you go to, nowadays, there are rude people. That's why I love coming to Wellby because they are professional and they know how to treat people right. Good job!Thank you!Maria G.
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July 2023 by Cheona Flood
First I want to say that I live closer to the 518/288 location and I prefer to come to this location because of the exceptional service I get every time I visit Lazarus, Tivon, Juanita and Mariah deliver fantastic timely customer service. I would also like to mention in the last couple of months when I have visited this locationin, have had contact with a new customer service representative named Ashley I was a bit turned off by her less than friendly personality and approach to helping complete my banking transaction. With several more visits, and encounters with Adhley helping me with banking needs I have left annoyed and quite frankly feeling “like what actually just happened”? When these last two visits happened Ashley saw me come through the doors with no friendly welcome being she had no customers she acted very bleak and as if she was doing me a favor by being available while her co-workers were tending to other customers. The last encounter I had with Ashley and I am hoping it will be my last with her, I was making a deposit which she asked for my ID and at the time I had a legal legit temporary paper drivers license from DPS, she stated I would need my real DL or my old one. Fact check, I got a new DL because my previous one was stolen. I stated that to her and she said “well I’ll have to talk to someone about this” which I replied O.K. and Lazarus was helping a customer next to us and he said, “oh yeah that’s a legal DL we can accept that” then she proceeded to continue with my deposit. The pervious encounters with Ashley have been irritating in nature because my questions I may have had were met with automatic “NO” which these were just questions pertaining to the deposit process or required ID. All that to say Ashley is an unpleasant employee I have encountered at this location and when i visited today I was more than relieved that not only was she not there she was on vacation and proceeded to enjoy my interactions with Jaunita Mariah and Lazarus even came out from the break room from his lunch to say hi. My hope is that Ashley may take this feed back and realize she maybe not cut out for this type of customer service position and move along to something that is more fitting of her skill set.
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July 2023 by Ellen Smail
I always go to this Welby! Juanita, Lazarus and all those that work here are so friendly and so helpful. I always go inside so I can say hi to everyone! Such a great team!! Thank you all so much!
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June 2023 by Mindy Lee Clark
Opening my account was a bit problematic, but Mariah was extremely helpful in sorting it all out. Thanks a bunch!Also, witnessed some good teamwork amongst the folks there.
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May 2023 by Tania Garcia
We recently had to convert our kids savings accounts into checking/savings accounts because they are getting summer jobs. Lazarus Gonzales was fantastic! He made the process quick and seamless and kept us informed throughout the whole process. We are happy customers. Thanks again Lazarus!
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April 2023 by R0bert Lane
Wow Guys,If you need something cared for, Rosie Nava is the Gal to see. Not only is she knowledgeable but she's the kindest most generous and helpful person I've seen in a very long time. After having the Rosie experience you wouldn't want to do business anywhere else. I tell you she is a one of a kind. I was impressed when she offered a drink to the UPS guy who brought in the mail. We need more Rosies in the world, if we do the world would be a better place to live.
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April 2023 by Jonatan Abarca
After the top tier customer service provided by Assistant Branch Manager, Mariah Leal I was impelled to write this review. Long story short, the dealers finance department was trying to screw me over so I decided to reach out to my credit union where I have been a customer for years. I was lined up with Mariah who went above and beyond with handling my application and even dealing directly with the not so professional dealer to make sure all was quickly processed. She was very communicative and transparent. You can tell she looks out for the customers best interest. Hands down best experience and would highly recommend.
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April 2023 by Stephanie Lapko
We initially had some growing pains when JSC was rebranded to Wellby, but that seems to be in the past. The branch manager, at Friendswood N - Mr. Martin is excellent. His team was very helpful and quickly resolved an issue. He is very professional and went the extra mile. His knowledge and customer service was excellent.
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April 2023 by Vicky Raley
Rosie Nava was a great help, very professional and knowledgeable. A fantastic addition to your staff, thanks again for all your help!!
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March 2023 by Martin Muñiz Jr.
Juanita was amazing at the Friendswood location!!! She was so friendly, nice, and did a great job on my long to list of “to do” items that I needed to complete for my checking account. Wellby has been wonderful transition from JSC!! Know that Wellby will do a great job!
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March 2023 by M S
Great customer service. This is probably the only credit union I'll ever use.
