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February 2024 by Joyce Saraiva
I was not aware of this location but am so happy I found it while passing through Macys! Pamela helped me and was so delightful and patient, she was very personable and helped me with all of my questions. I will most definitely make this my number one choice when looking for glasses, even the name brand options had cheaper prices than competitors nearby. Wonderful costumer service and great options for glasses!
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February 2024 by Cheryl Kelley
Ms. Pamela Mendez was such a pleasure to work with. She got me the best deal available. She knew all the glasses and helped me get the ones that I LOVE! Will go back there again. Rate experience and Pamela a 10+
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February 2024 by Cindy Fiddler
Very attentive and very helpful
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December 2023 by Janie Lewis
Thank you everyone that made my experience so special! I got the help I needed thank you for your great service, everyone was so friendly and helpful. Hands down to you ALL!
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December 2023 by Antho
I son was racially profiled because some lady accused me of stealing and she told her coworker that and there many people around this glasses store, and also i go to this place all the time when we enter just to look at the glasses and no one has ever said that before to meAlso to know the lady that said this she is a white Caucasian lady and she was wearing a blue shirt and I am also 12 and I wouldn’t steal anything
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December 2023 by Darby Phelps
Special thank you to Elisa & Nicole in the Macy’s LensCrafters for being so sweet their customer service was amazing!
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November 2023 by Shauna J. King
My Hubz and I both got stylish glasses and the correct scripts the first time!!!!!!!! Elisa remembered details from our first visit when we ordered our glasses and asked about our trip! She really knows how to provide customer service. Elisa and her "work daughter" made sure we were fitted properly and happy before we left.
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October 2023 by Angelica Garcia
I highly recommend this store rather than the stand alone one at the mall. Mrs. Pam and Elisa are the best!! If you want the best customer service make sure you ask for them. I had been to the store 3 different times and every time these ladies made sure I left happy. Their customer service is top notch and they acknowledge every client even when being busy. I can’t say enough about these ladies.
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September 2023 by Lauren Anderson
I popped in on a Tuesday evening and was greeted by Ashlynn. The whole experience was great! Ashlynn helped me pic a frame and immediately provided me with the cost- she was able to find my insurance and make sure I got the lens I wanted. After taking my measurements, I asked about a second pair in which she assisted me in picking sunglasses. I felt no pressure to purchase, but this location had exactly what I wanted! I will absolutely come here for future eyeglasses needs. I can’t wait to see my new glasses! Great customer service (thank you Ashlynn)!
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August 2023 by Brittani Austin
They allowed me to change my mind a million times without getting frustrated with me, thank you for the great service and all your assistance
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August 2023 by Albert Walton
Ivy the lady that sold me my glasses was great, however the staff that works weekdays avoided trying to fit my glasses. I’ve worn glasses for 30 years, every time my glasses have been fit the technician has to feel where the end of the template curves on my ear. However the staff on weekdays does not do it this way. They asked me how does it feel, they should know how it fits if they actually touch where the frames bend along my ear. They gave me the impression they are frightened to touch the customer’s ears. For the amount of money I spent on glasses I would have expected a better fitting process. Hopefully LensCrafters can properly train these individuals.
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August 2023 by SKay - RP
Pamela Mendez is awesome! She was very helpful! I was very satisfied when I left. She is detailed at explaining what everything was for! She’s the best!!
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July 2023 by Jina Chauvin
Elisa helped me with my glasses that the right arm became loose a few times. i thank her and the staff for great customer service
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June 2023 by Pamela Mendez
Very nice customer service. Was very professional and helpful. Ashlynn and Nicole.
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April 2023 by Tim Day
The buying process with Pamela Mendez was a great experience, She did a great job on finding a pair that fit properly. She was a huge help with options and determining the appropriate ones. Definitely recommend her for anyone shopping for glasses.
