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July 2024 by Angelica Zaragoza
I bought a hat and wanted it customized..was asked what I wanted on it and WROTE it on the slip..picked up my hat name was misspelled..like really. What is the purpose of writing down what I want when it doesn't even get looked at by the sales person embroidering the hat. Her words specifically. Then I come back to pick up the hat and it hasn't even been started on 1hr later..when I was told 30-45min. She's not even in the store. Worst customer service ever..my hat should of been the first hat to do since you made the error. I will never ask for customization from this location ever again. I'm still waiting!!
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June 2024 by B G
Oscar was very helpful. The selection of Astro hats is solid. Thank you.
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May 2024 by Cole Adiska
Katie went above and beyond to provide exceptional customer service, making my exchange smooth and easy.
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March 2024 by Alwin c
Employees at both Lids locations are back dooring hats to a guy named Codean Dean at the resell shoe place called premier select. Lids managers and corporate need to do something about this. There was a limit of one hat on this exclusive release. How did he get so many the day they released.
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January 2024 by Damian Le Doux
They sellout too quick of new shipments.
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January 2024 by Alfredo Alfaro
Great service at last-minute shopping Christmas. My kids loved their gifts
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August 2023 by Dean Barron
Had great customer service from Drew, who helped me out with making the right decision on what to put on my hat! I will definitely be back.
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June 2023 by Rence
Said they opened at 11am, actually opens at 12am
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June 2023 by Kelli B
I got time and other errands to run, so no harm no foul (still get 5 stars because I'll be back lol) but your hours say open at 10am, it's 10:15 and that cage is most definitely down. Maybe change the hours if y'all don't open at 10
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February 2023 by Ben Sabedra
Consistently closes early. I could see the Hat I wanted to purchase and had the money but was refused entry 15 minutes before they closed. I work the same hours of operation so getting there before they close is difficult.
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September 2022 by ramon nieto
Tayra needs better customer service maybe some additional training
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September 2022 by Matt Johnson
Not a great selection of sizes. We went to both Lids stores in the mall. 7 3/4 was a rare find.
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June 2022 by Jose G.
This review is for Fanzz which is now owned by lids. I just left the baybrook mall locations, and boy has this store gone downhill. As soon as I walk up to entrance I could smell the stench of weed. Then after walking in the smell was overwhelming, I hate to say that it seems like it was coming from the employees. All three of them behind the counter shooting the breeze with loud vulgarity after vulgarity. I thought this was a family friendly store, good thing my kids didn't follow me in. Lids, this is your problem now.
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December 2021 by Maria Johnson
Not a great selection of sizes. We went to both Lids stores in the mall. 7 3/4 was a rare find.
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October 2021 by John Farrar
I went to Lids at Baybrook mall yesterday. The selection is great. The reason for this review is not for that reason it’s for the great customer service I received from Tyra. She answered every question I had even helped me match hats with my shoes. I was in the store for about a hour. She did not get frustrated she made me feel comfortable with my purchase. GREAT JOB!!!
