-
November 2023 by Katherine H.
Tina at Lancôme counter is awesome! I had an online order I needed to exchange products and get color matched. She took her time helping me find everything and making sure I liked the colors she chose. would definitely come back and shop again because of her.
-
November 2022 by William K.
This Macys by far was the most rundown one I've been to in recent years. I was really hopeful it wouldn't be lacking in variety but yikesssssss. Terribly dire selection and very disorganized. Not only that, almost no one was around to help or assist. The women's dress selection was very limited, offering nothing modest which was a shame. The prices were also incredibly high for how bleak and bland the dresses were. My wife was just as surprised as I was at the expensive limited offerings to be had here.
-
June 2022 by Hanh N.
I was at shoes department yesterday around 7:15pm, and there were two males employees that didn't want to help me. I had to go after them and asked for help!!! Horrible customer service!!!
-
April 2022 by Davidova W.
What has happened to Macy's? Remember how fun it used to be to shop at Macy's? This department store has turned into a dump. I keep thinking this is temporary but every time I go there it is worse then the time before. It is dark, dirty, cluttered, trashy, un-organized, has rude sales associates, and has dirty & disgusting dressing rooms. You have to walk all over the store just to find an open dressing/changing room. Then when you do, it is dirty with streaked walls, torn carpet, clothing everywhere, and gives you the creeps just to be there. Bringing the clothing into the dressing room completely ruins how you feel about the clothing. I can't bring myself to buy nice clothes after stepping into a dirty dressing room. Why is the carpet still torn up? They have had years to make repairs. Why are all the dressing rooms except one closed? Why is everything so messy all the time? Forget about trying to find underwear or socks for your husband. This department is so cluttered and messed-up you won't be able to find anything. I just don't understand it. Has Macy's stopped caring? What an epic failure in leadership for this once-popular department store.
-
September 2021 by craig santiago
Elizabeth 1957$
-
December 2020 by Aria A.
I bought a $75 gift card from a lady named Sandy in the perfume department and she didn't even put the card in my bag. I returned an hour later and they said it was already used and that it wasn't their responsibility. Like seriously?? I gave them my name and number and they haven't called me. They did not even give me a refund or anything. Terrible service
-
September 2020 by Ďvď M.
Thanks for viviana for helping me finding a gift for my aunt for her birthday excellent customer service Thanks for muhammad in suits for helping me completing my outfit very excellent customer service
-
July 2020 by Joanna R.
Went in to buy some shoes, I showed the associate which ones I wanted, I already had one just needed the other one, so she went and got them for me and rang me out. While ringing up my order she stopped so she could have an unnecessary conversation with her coworker and left me just standing there. After I paid, I checked the shoes to make sure she brought the correct size, as suspected she did not. When I told her this she told me it was my fault and I told her the wrong size, first of all I know what shoe size I wear, second of all I showed her the left shoe and asked for the right, she never asked me for a size because I told her I just needed the match to the one I was holding. The shoe department was overall very dirty, not good especially considering we're in a pandemic. Seemed like Annabelle was more concerned with chatting up her cute coworker than she was with actually doing some work. I guess I'll be buying my shoes from Dillard's from here on out. Their customer service was excellent.
-
May 2020 by Rusty V.
Not impressed what so Ever with Macy's. I was told by my girlfriend to check out a new perfume she bought at a Macy's. This one didn't carry it in stock. My friend was looking for both face brand that "maceys" said they carried. Nope they only have it on line. Then we looked round for a top or a dress and left empty handed And found nicer stuff at rosses of all places. disappointed
