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December 2023 by Leeana I.
Do NOT purchase a mattress from Mattress Firm unless you'd like to be extremely mislead about the warranty the mattress you're buying comes with. We purchased an intellibed back in 2018. We were told if ANYTHING goes wrong with this mattress it comes with a 20 year warranty. Fast forward to present day, and our mattress is sagging horribly and creaking worse everyday. We open a warranty claim, but it is denied. Why? Due to "inadequate frame support". What is "inadequate frame support"? No idea, because the 'terms' of their warranty don't define this or elaborate whatsoever. This is simply a loophole for them to be able to deny your warranty claim. Our frame is most definitely not inadequate. We are using intellibed box springs and a top of the line bed frame from one of the top furniture stores in the Houston area, definitely not inadequate. When I try calling mattress firms corporate offices the line rings and rings. I was also hung up on. I emailed them and have not received a response or explanation. Disappointed is an understatement. We spent over $8,000 on a bed and got 5 years out of it. Take your money elsewhere.
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November 2023 by Robin Taylor
Working with Clayton at the El Dorado store in Friendswood was an excellent experience. He presented all the available options and patiently listened and understood our desires for replacing our mattress. I highly recommend working with Clayton if anyone is looking to buy a new mattress.
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November 2023 by Marcus Rull
Clayton was very helpful in assisting us to find a good price mattress that was also very comfortable. We are happy with our choice and will definitely choose this place again for mattress and bedding purchases.
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November 2023 by Cristian Castillo
Walked in and walked out in less than 30-40 mins. Very great experience with everything. Clayton the sleep expert was very informative and patient with us while he was attending another couple. We left happy and excited! Will definitely be back and recommend!
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November 2023 by Kathleen Valentine
My experience with Jacob Bradley has been efficient, informative and very pleasant. He is knowledgeable and friendly. This is actually our third purchase at this particular store. Each was the same…efficient and exactly what we wanted.
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October 2023 by Tomekah Goode- Scott
Samantha was amazing! She took great care of me! I was price matching and she made sure that I left with the best deal! I am confident that I did. If you are in need of a mattress please go by and see Samantha! What a blessed experience, I can’t wait to sleep on my new mattress!
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August 2023 by Kayla Wadge
My dad and I have been here 3 times now to get a bed for him, my son and now me and Samantha is just amazing with her top notch hospitality!I have never had a bad experience here.Samantha was a little tied up with something when we came in just recently so we had Alan help us which he did just as good! Answered our questions and helped direct me to a perfect mattress with the right price.Thank you for being so kind and genuine!
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August 2023 by Linda Burchette
Recently purchased a Stearns and Foster mattress from Samantha at the El Dorado location. She was amazing, knowledgeable and very patient with me making sure that I had selected the best mattress to fit my needs. Excellent service! Thank you, Samantha!
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August 2023 by Jessica Carney
So I went here to get a new pillow because I’ve been going through SO many pillows on Amazon. Clayton was very helpful and knew so much about each and every pillow he showed me and helped me find the perfect one! I’ve been sleeping so good since I got my new pillow. Thank you, Clayton!! (:
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August 2023 by Marta Durham
Samantha was amazing—she was efficient, knowledgable, courteous and helped me get exactly what I needed. Plus, I feel comfortable upgrading if we should decide that’s warranted. I would come back and shop with Samantha again, for sure!
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July 2023 by Janice Straughan
Clayton was such a wonderful salesperson! He took all the time I needed to help me choose the best mattress for me and my budget. I appreciate his attention and knowledge of merchandise. After 30 days, I am enjoying my mattress as I had hoped I would. Thanks Clayton!
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July 2023 by Robert Beeson
Went in looking for $1200 mattress, left with $5500. I guess, good sales people. Got what we really wanted. Samantha was so helpful, spent over an hour with us explaining all the different mattresses- pros/cons. Demonstrated all the mechanical base features, just so nice and helpful!
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July 2023 by Dawn Urbanovsky
Had a truly wonderful customer service experience at Mattress Firm El Dorado location. Within minutes of walking through the door Samantha zeroed in on what we needed and managed to exceed our expectations. We got a great deal on exactly what we needed. Thank you, Samantha!!!
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July 2023 by cyber chunk
Samantha was very courteous and professional. She found me a great deal on 2 mattresses. Everything was wonderful. Thank you so much!!
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June 2023 by Atzel Arias
I recently had the pleasure of being assisted by Clayton the manager, and I couldn't be happier with the experience. Clayton's expertise and helpfulness in guiding us to the perfect mattress and base were exceptional. He took the time to understand me and my boyfriend’s body types and sleep preferences, ensuring we made the right choice. Not only did Clayton provide valuable information, but he also went above and beyond to secure us great deals on our purchase. He even took care of arranging the delivery and generously shared his contact number for any further inquiries. Clayton's remarkable level of knowledge, kindness, and support throughout our interaction made our mattress shopping a delight. We're incredibly grateful to have crossed paths with him for our mattress needs! I 1000% recommend coming to Mattress Firm because it was a great experience! :)
