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March 2024 by J M.
Might want to do a little HIPAA training with the staff. Definitely unaware of basic confidentiality. Once that training has been updated, customer service training might be something to consider. Staff complaining about being the only employee on duty and raising their voice at customers, unacceptable. These issues were witnessed by me . My appointment was without issue. Unfortunately, three other customers were treated terribly.
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February 2024 by Erin Rapp
The person who took my blood was so kind. I really appreciated her manner as she put me at ease and was overall terrific.
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February 2024 by Rick Aldrich
Great job!
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February 2024 by Rafael Segrera
A bit of waiting but overall great experience!
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February 2024 by Garry Gallagher
Well organized and friendly employees
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February 2024 by Patrick Doerrig
Quest Online lost my originally scheduled appointment!
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January 2024 by Sheri New
If I could give this place, zero stars I would. If you are disabled, avoid this clinic at all costs. Checking in on an iPad is ridiculous. The technician that opened the door violated ADA by asking me about my service. After I confronted her, she continued to ignore any other question I had after that. I was there for almost an hour and a half to pick up three tubes, and did not get any instructions on what to do with them. I will certainly not go back.
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December 2023 by Melissa Ruiz
This QUEST is the worst!!!!!!!! I Had an appointment and people kept coming in and out in front of me. My name was first on the board and then it dropped off about an hour later. They finally got to me after Hours an appointment and people kept coming in and out in front of me. My name was first on the board and then it dropped off about an hour later. They finally got to me after I got my blood I Went through the lock door, and I was bleeding all down my arm and clothes . I knocked on the door for about three minutes before someone came and helped me. Just rude people that don’t like their job.This was not the first time I had problems with this place, but I promise you it will be the last. Don’t bother making appointments because it don’t help. They either lie and say they don’t have an appointment for you or make up some stupid excuse.
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November 2023 by Melinda James
I have been going to this location and bringing my elderly family member here for twenty years without issue other than the poor wheelchair and mobility issue access availability. We arrived on time for our appointment. Checked in on the kiosk. Our name and appointment time was at the top of the list on the monitor when we sat down. Our name dropped off the monitor and we assumed we would be next. The two women kept coming out and calling the people with appointments after our appointment. When I finally got one of the techs to address me, she said she would check the schedule. She proceeded to do the patient she was taking back and afterwards told me we weren't on the schedule. I don't see how that is possible since we were shown checked in and waiting for our appointment on time. I really feel like they cancelled her off the schedule so they wouldn't have to deal with an elderly patient. I work at a hospital and know how a patient tracking list works. This was such an insult to us. If you only knew how difficult it was to get my family member to the appointment and how painful it is for them to move you might show even a sliver of kindness. I don't understand the lack of flexibility in the operation of the lab. The techs act like they can't make any decisions or adjustment on their own. If that is the case, there should be a manager at the site that can make common sense adjustments to the schedule. I have always gone back to this location because of the friendly and talented staff despite the difficulty navigating the sidewalk and entry, but today will be our last visit to this location. The next order we receive from our Doctor, we will be going to Labcorp.
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November 2023 by David M.
If you need something that is not on their idiotic kiosk menu, like dropping off a sample, it is impossible and they won't help you. They won't even answer the phone.
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September 2023 by Hannah Gronseth
In the past I've had decent luck here which is why I am giving this one 3 stars. But I had 6 sticks today. Only 2 hit a vein and only 1 hit the mark. I'm a tough stick but normally phlebotomists at least can find my veins, especially when they're listening carefully to what I am saying. If you're a tough stick I wouldn't go here, but if you have good veins, this location is probably fine.
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September 2023 by M S
Writing this after my 3rd experience. Everyone was sweating and angry in waiting room. There's no one to help. Only a kiosk. If you're told that you don't need an appointment, then that is a lie. Appointments don't matter anyway, because you could be waiting an hour or longer after the appointment time passes. People end up leaving this place to go to a different location. I've done that twice. This location is a waste of time.
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August 2023 by Emily W.
They lied and said they would faxx my order order to my doctor. It's been two weeks and no faxx and no way to reach them over the phone. Bunch of idiots
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July 2023 by A T
Old black lady has a major attitude problem. Trust me, nobody wants to be there any more than you do. No need for that.
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July 2023 by Emily Wilbanks
If you have on order faxxed to them they can’t find it bc they don’t know how to access faxes. Two times I went in their and they lied to my face saying that they don’t have my order when my doctor confirmed that it was sent. The lady was also extremely rude. My father asked her a couple of questions over the phone as to why they can’t access faxes and she rolled her eyes and told me “your dad is a piece of work.” Unbelievably disrespectful