REI is a store for outdoor gear and clothing where the staff provides excellent and helpful customer service. They carry a selection for activities like rock climbing, kayaking, biking, hiking, and camping, suitable for both newcomers and seasoned pros. The store features their own award-winning REI Co-Op brand alongside others like Patagonia, though some find the selection of certain brands like Kuhl, Mountain Hardwear, Cotopaxi, and Helly Hansen to be limited in-store. Their online store offers a much bigger selection. The staff is known for going out of their way to help, including with online orders and knowledgeable product advice. REI stands behind its products with a 100% satisfaction guarantee and shares an enthusiasm for outdoor adventures.
10/10 Customer Service. Michael M in the bike section was absolutely amazing. Got me in and out in less than 15 mins. Super knowledgeable on products and helped me sign up for the membership. Cashier was amazing as well!
August 2025
My friend is a member, and they have a good selection of gear.
July 2025
Great store and even better staff - Sebastian and Italy went out of their way to help me out this week after I’d messed up an online order - I really appreciated the extra customer service!!
