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September 2025 by Nancy Le
Nice friendly staff. Went over and beyond to return phone calls and made sure I was happy with service. Will be making my future purchase at this location, since the galleria location is a far drive.
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December 2024 by Jocelynn Gonzalez
great experience mustafa went out & beyond for me to get the perfect ring i needed he made a transfer from another city just to get my right size. highly recommend him to anyone when going into swarovski. thank you so much! 10/10 experience
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November 2024 by Nayab Contractor
Last month I walked in to buy a gift for a friend. It was a last-minute stop and I was getting late, but Mustafa and Atreen were attentive and patiently showed me everything that would match what I was looking for and helped through the process of picking the best option. I would go back just because of them!
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September 2024 by Guy Garza
When I went I had selected 2 items one price at 99 and the other at 69. When I was going to pay it was almost 300 and I asked why it was so much. Then they told me the smaller item was 149. We both saw it was marked 69 and they wouldn't honor the price.
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September 2024 by Víctor Luna
Terrible Service, the manager at this location is am ignorant and comes up with her own rules! She treated my daughter like trash! I will not be returning to this location ever again! Save your money and don’t buy from this cheap jewerly Store
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September 2024 by victoria Luna
Terrible service, manager Kenya was extremely rude and unaccommodating, do not purchase from this place! They sale damaged stuff and then they won't exchange them! I will not be purchasing again from this place again! Expensive stuff yet cheap materials and terrible service
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August 2024 by Binyelum
Assistant manager is VERY RUDE I will be reporting to HR , I wish Bryan Bernal still was here to let him know of how rude asista y manager is I am so upset at how they treated my family
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July 2024 by Margot Price
Miranda at Baybrook Mall was extremely patient and helpful. We will definitely come back to see her. Awesome customer service with a smile. Thanks, Miranda! :) A+A+A+A+A+A+
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August 2023 by STEVE Rodriguez
First time shopping here and Danielle was very helpful and made me feel very welcomed! I will continue to shop here and recommend to my friends and family. Thank you Danielle for helping me pick out a piece for my birthday!Paloma
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April 2023 by Narumol Allen
Really disappointed ? I went there the first time with my bracelet hoping to get it clean. The lady there said they were out of the solution but I can come back in about 2 weeks. No problem.. Then I went back after 2 weeks this time in the original box and asked to have my bracelet clean again if they have the solution. One of the 3 ladies there just walked me out of her shop and pointed me to Kay store and told me to go there to have my Swarovski bracelet clean. She said "they clean any jewelry". How would you feel? I used to believe in their quality and what they should have stood by even after the pieces are already sold!! Really disappointed ?
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September 2021 by Mable Able
Absolute rip off and trash quality jewelry. The sales lady never mentioned that their rings are not made with precious metals. My fiance bought a ring a year ago and recently purposed to me, when I went to get the ring resized the jewelr said it was plated which means it can't be resized. Swarovski doesn't have this ring in stock anymore and their return policy is 30 days. We feel scammed. It ruined a really special moment for us and I honestly thought better of this company. I would highly recommend anyone looking for engagement rings or for jewelry in general go elsewhere.
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May 2021 by Sabrina
The store displays beautiful crystals and jewlery. I shop there every once and a while to purchase a crystal figurine for my collection or for a gift. In my previous visits, the employees have always been kind and have helped me out. However, in my most recent visit, I encountered a salesman who was quite rude. I've never seen this employee before, so I assumed he recently started working, or that I just never seen him. I was browsing the figurine section to look for potential gifts. The salesman approached us and asked if he could help us with anything (in which it was a rude tone). At that time, I was just looking. I said I was just browsing, but he replied with an exasperated "just browsing! okay!". He then walked away, but he seemed very impatient with me. I also noticed he set some sort of timer, which I don't know if it was for how long I could be in there for. I eventually just left. I wish he was a bit more patient with me because I had only been in the store for around 5 minutes. You cant expect a customer to immediately buy something and make an impulsive purchase. Another thing, I was with my brother when shopping, but he had to make a call, and the same worker said to him "so, you're just gonna call by the door." Of course my brother could have found a better place to make his call, but a simple "sir, can you please take your call outside?" would have been much more appropriate. Overall, the salesman seemed entitiled, impatient, and ill-mannered, which made my visit at the very least, unpleasant. If he had any concerns, he should have approached us in a more appropriate manner. When you shop here, just make sure you don't encounter this worker. An attitude like that won't make many sales!
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October 2020 by Matthew O
I visited the Baybrook location because my tennis bracelet snapped while I was at work. The gentleman who greeted me was very kind and helped look up my purchase through the rewards program, since I misplaced my receipt. Sheilah was very kind to give me a new bracelet even thought it wasn’t in the policy to do so. She truly went above and beyond to give me a pleasant experience. The service is amazing and I will definitely be back in the future. THANK YOU SHEILAH!
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January 2020 by Fox E.
I swore off Swarovski for awhile, but Barbie got me back into them. This is extremely expensive jewelry located inside the Baybrook Mall down in Friendswood southeast of Houston. I tend to come down here regularly because we're often driving to Galveston or some of the malls in between. When we're in this big indoor mall, which is all the time, we've probably been in most of the stores in here a few times, but we only came in here once to browse, and the stuff looks really nice, but of course the problem is the extremely high prices. Then again you don't really buy mall jewelry unless you are willing to pay extremely high prices.
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December 2019 by Matthew Ortiz
I visited the Baybrook location because my tennis bracelet snapped while I was at work. The gentleman who greeted me was very kind and helped look up my purchase through the rewards program, since I misplaced my receipt. Sheilah was very kind to give me a new bracelet even thought it wasn’t in the policy to do so. She truly went above and beyond to give me a pleasant experience. The service is amazing and I will definitely be back in the future. THANK YOU SHEILAH!
