The UPS Store #3210 in Friendswood is a locally owned business that offers a variety of services, including packing, shipping, printing, document finishing, notary, shredding, and faxing. Customers appreciate the convenience of having a mailbox for all mail and packages. Many reviews highlight the exceptional customer service provided by Kimberly, who is noted for her friendly attitude, attentiveness, and professionalism. She consistently goes above and beyond to meet customer needs, making their experiences positive. However, there are mixed opinions about other staff members, particularly Luis, whose attitude reportedly detracts from the overall experience. Despite some concerns about staffing during busy times, regular customers have been using this location for years and find the service to be efficient and courteous. Overall, The UPS Store in Friendswood maintains a reputation for helpful service, especially when Kimberly is present, and continues to be a convenient choice for local residents.
I’ve used this location to send out dozens of pieces of art. Kimberly always does an incredible job to ensure each piece is packed perfectly, especially the fragile pieces. Customer service is amazing, too. They are the only shipping service I’ll use!
August 2024
Physical plant was clean and tidy and very well organized. Representative was extremely polite.
August 2024
Went in today despite the terrible reviews. I had 4 Amazon returns with their return receipt that were not packaged. They took them and said thank you and gave me a receipt. Also, it was 15 min til closing and were still open!
