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August 2024 by Maggie Edwards
I’ve used this location to send out dozens of pieces of art. Kimberly always does an incredible job to ensure each piece is packed perfectly, especially the fragile pieces. Customer service is amazing, too. They are the only shipping service I’ll use!
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August 2024 by RockHead Regolith
Physical plant was clean and tidy and very well organized. Representative was extremely polite.
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August 2024 by Nicole Perez
I recently had the pleasure of receiving exceptional customer service from Kimberly at the UPS Store in Friendswood, TX. From the moment I walked in, Kimberly greeted me with a warm smile and a friendly attitude. She was incredibly attentive and went above and beyond to ensure all my needs were met.
Kimberly handled my requests efficiently and provided clear, concise information about the services I needed. Her professionalism and dedication to customer satisfaction were evident throughout my visit. She even took the time to explain the shipping options available and helped me choose the best one for my needs.
I truly appreciate Kimberly’s outstanding service and her willingness to assist with every detail. It’s rare to find such dedicated and helpful staff, and she certainly made my experience at the UPS Store a positive one. I highly recommend this location and commend Kimberly for her excellent customer service!
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August 2024 by Jamie Boudreaux
Went in today despite the terrible reviews. I had 4 Amazon returns with their return receipt that were not packaged. They took them and said thank you and gave me a receipt. Also, it was 15 min til closing and were still open!
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July 2024 by Josiah Sandhu
Got here 15 minutes to close and they were already locking up. Got a finger wag saying no. Checked the time on their sign but I guess the manager was ready to his Friday night started??
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July 2024 by Bob Pham
I've used this Friendswood UPS store over the years and it has been just fine. I had a bad experience today. The store was littered with leaves, etc. When I asked to use their dolly the answer was no, because of a flat tire. That was an outright lie.
She told me to go get a cart from Kroger. When I brought my heavy box in they refused to help me unload it. I had to go get my wife to help. There were two workers plus the unfriendly manager.
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July 2024 by Doni Dillon
The staffer Luis is incompetent for hiding job
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July 2024 by Kathy Rogers
Convenient hours good location. Always get a receipt because Amazon and ATT sometimes lose things
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June 2024 by Rebecca Barton
The ONLY reason I come to this store is because of KIMBERLY. Luis has the worst attitude with customers for no reason! If I come in and I don’t see Kimberly, I will leave. Someone higher than Luis needs to tell him that if it weren’t for Kimberly, he would NOT have a business.
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June 2024 by May Delgado
Worst customer service experience. Don’t go here if you expect to be treated properly. Luis the manager lacks customer service etiquette and is completely arrogant. I’ve never seen someone approach a customer the way he approached me and then he tried to back track when I dished the attitude back. You can’t be rude to people and expect them to be polite again. He needs more groaning in customer service etiquette.
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May 2024 by Ryan Smith
Kimberly is the best!
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March 2024 by james weiss
My experience with this store was very disappointing to say the least! To make a long story short, I was called out of town unexpectedly and had to have a shipment delivered to this store. All of the details were handled by the company I made the purchase from, including the nearly $200.00 fee for changing the delivery address. I then made two phone calls to the store to confirm all was good and was assured by the young lady I spoke to that it was not a problem. She explained, that they would hold my items for five business days. My next contact was from the store owner Luis, who called me and immediately started speaking in a very harsh tone with broken english that was very hard to understand. He was very rude and would not listen to me, as I tried to explain my side of what was going on. He threaten to return my items unless, I paid $60 for him to hold them for the weekend, which I did. In the end I was so ticked off about my treatment that I had a friend go pick my items up. To his credit, Luis refunded my 60 bucks. My advice, use the UPS stores in Pearland or League City.
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February 2024 by Cristina O. Zeigler
I went to return Amazon packages last Friday Jan 19th and this place was very unhelpful. As soon as the older man with glasses behind the counter saw me having several boxes right away he said “Ooooh no!” with a negative attitude (what a nice* way to greet a customer). He only took three of my items, the first two he didn’t know what to do and asked the other worker how to do it, he seemed very overwhelmed and then he told me he couldn’t return the rest because there was more than one package in one order and he wasn’t going to pack that because I’m supposed to pack that myself and bring it back—- I was so confused (yes, customers get confused too, we don’t do this everyday) I read to him the Amazon instructions where it said “UPS will pack and ship” to ask him, but he began giving me an attitude and replied “I know what you’re talking about we get that *all the time!*” .He said I had to “call Amazon and tell them to send me a label” - that was absolutely weird to me. Him saying “we get that all the time” along with everything else made me wonder *how many other* customers he’s said this to and sent them back…I went straight to UPS in League City location with the same packages and Lo and Behold! they packed all my stuff right away without a problem. My refunds were issued right away, and they were SUPER helpful! I asked them questions about the Amazon instructions this man with glasses at the Friendswood location was telling me about in regards to more than one package in the same label and they explained indeed UPS was supposed to pack it themselves *based* on my Amazon instructions and of course that there *are other times the customer should pack it as well— They even showed me how the instructions look (phone screen) when customer packs vs ups packs returns. They are very knowledgeable/experienced on Amazon returns and fast too. I got all my refunds issued and money back.The man at the Friendswood location seemed very overwhelmed. But it was very unprofessional to behave like this especially in front of my small children who became very uncomfortable and were ready to leave like I was. Whether ups packs it or not, that’s fine! but he could’ve pushed his attitude aside and be professional (even a nicer way to greet me vs “oooh no”) to communicate with me, it didn’t have to be an interaction like this.
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January 2024 by Sherry Wolf
The lady at the counter was rude. I had a copy order pickup for 2 pieces of paper... 2, not a 500 page book. And instead of trying to help or look for it, she said we haven't received a copy order since Christmas. Really, I have the on-line receipt for that store?? She didn't want to look at it. RUDE customer service.
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January 2024 by Tara Richardson
Dropped off an Amazon return in October (Apple AirPods) and came to find out from Amazon that the return was not complete and would not issue a refund. I sent an email to this store asking if they had cameras and explained the package had obviously been tampered with and wanted to check with the store to see if they had surveillance that could help. I never received a response from the store and I’ve been fighting with Amazon and my credit card company ever since. I got a drop off receipt from the store but somewhere between this store and Amazon, someone took the merchandise. Just went in this UPS store in Friendswood recently and did not see any cameras facing the counters, only the customers. Went to the UPS store in Pearland off of Broadway today to return something from Amazon and noticed at least 4 cameras facing the counter and back area. I will got to the UPS store in Pearland in the future for all of my returns. It’s sad that this happens at all but I’m not about to be out $220 again because of punks.
