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December 2021 by Sarah Kirby
I went to the store yesterday because I was already at the mall and needed to ask a question. The employee (Jess) who answered my questions yesterday was absolutely fantastic and didn’t seem bothered by my 3 year old who was speaking very loudly. I went back today to the Baybrook location to resolve an issue with discoloration of an item purchased less than 6 months ago and again the same employee was exceptionally kind, understanding and helpful after the 2 individuals I dealt with at the Texas City outlet were completely the opposite. Every time I have been in the Baybrook store has always been a positive experience even when I may walk out without purchasing a new item.
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December 2021 by Patsy Carreras
Vera Bradley @ Baybrook.. the rudest, snobbiest staff EVER!!! Sorry Vera but went in with full intentions of dropping some cold hard cash, walked out with zero items!!!! Customer service is lacking in ALL areas! #BigMistake #HugeMistake
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September 2021 by Free Way
Our associate was Aaliyah. She was very attentive and knowledgeable.
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July 2021 by Mary Charington
Super friendly staff at the store. I was out shopping on my own today so went in to look for a handbag. Well more specific I went looking for a hand bag that I’m gonna tell my husband to buy me for my birthday when we come back up to the mall in a few weeks.
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March 2021 by Fanny Garcia
I would like to say this was the first time I get anything from this store. It was for my daughter's b-day. But I have to say the way my daughter was treated is priceless for me. I wish I would of ask for the girl's name,who help us but the receipt said employee number 18033, very satisfied with product as well.
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January 2021 by Zeandra Mathura
Good service. The package was waiting for me at the desk for pickup. Staff on the floor was very helpful and patient.
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January 2021 by Freda White
Our associate was Aaliyah. She was very attentive and knowledgeable.
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July 2020 by ERIN O'LEARY
They all were so nice
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December 2019 by Vanessa Rocceni
The ladies seemed stressed but the product is great
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November 2019 by Letesta Redmon
I love this place. My daughter took me for my birthday and let me go wild.
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November 2019 by Alecia Cates Gonzalez
Beautiful quality product! What can I say about the kind, helpful staff? They are phenomenal!!
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March 2019 by Connie Smith
I love this store! All the beautiful patterns! I love them all. Brings fun and color into daily life and lifts my spirits. Makes me happy. And designs are so well thought out and the quality is outstanding!
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March 2019 by Grace Hartwick
Just looking
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March 2019 by jody lindig
love Vera Bradley
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January 2019 by Rhonald Lua
I was introduced to their line of bags by my sister. Nice looking bags, good quality.