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February 2024 by Brittney S
Too slow! There are 10 people in line and only 1 cashier. The other workers and Manager are walking around instead of assisting. The Caucasian Male Manager with the blonde hair was not assisting and stayed in the back and did not come back out to the front when the poor cashier was asking for assistance. Very sweet girl. I felt bad for her. I will never come back to this location.
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February 2024 by Dani Dell'Olio
From Measuring me for a bra at the front of the cash register with my sweater etc on to acting like my sale doesn’t matter we love being a regularly sized woman at Victoria secret
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January 2024 by J W
Had to make an online return, I was given a giftcard and I've had SO MANY PROBLEMS WITH IT. I have spent more than 3 days just trying to get my full refund and have gotten no where. The cashier that helped me gave me incorrect information about my return.They also carry limited sizes in store, so for larger chested girls, good luck!
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December 2023 by Nicole Matthews
The female manager that supervises what's going on at the check out counter is very helpful. When the normal staff is not very helpful, she definitely came to the rescue!
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December 2023 by Toni Terry
Great customer service and Gayle is awesome
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November 2023 by Avery Lopez
Came in yesterday to exchange some items. I wanna say it was the manager who was working the middle register while another employee was working the right of her. The manager was very very rude to the other employee. Maybe the employee was fairly new but the manager was very condescending towards the employee and the customers the employee was helping. Even the employee looked uncomfortable as she could not talk back especially in front of a line of customers. I ended up leaving because I did not want her helping me and would rather go to another location.
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November 2023 by Trynne Baker
Poor customer service. Not professional. The worker's was acting if they didn't want to be there. Will continue to go the Pearland location
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November 2023 by Kandi
Affordable and great quality items. Their fragrances are nice as well.
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July 2023 by Misty Gwinn
Really surprised to be completely honest! I have worked for Victoria’s Secret twice, both virtual and in store. I have never seen the lack of care these associates showed. My daughter needed to be fitted for a bra. So I had informed her to go up to the associate with the measuring tape around her neck. The associate looked at my daughter never measuring her and told her, “yeah you’re a 34B”. ? Which in fact she isn’t but that’s not the point. I am extremely saddened by her behavior which only got worse. When she said that to my daughter and walked away, she then proceeded to start talking to a few other associates and laughing in my daughters direction. My husband, who had no idea what was being said and could only see us, told me as we were walking out, those girls were talking about you. How absolutely horrible. Yes, be proud that you work for Victoria’s Secret but you thinking that you are any better than your customers (being the way YOU make a paycheck) is absolutely ludicrous. I really hope the GM will take my review serious as I can’t imagine how many times something like this has happened and no one says anything. I will most definitely not be back and will report to the head office. ?
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July 2023 by Timothy Coster
Disgusting and disgraceful.Store full of customers line is 12+ deep with one poor young girl behind counter. Yet 4 or 5 more mature ladies just wandering around the store. They offer to help you, but not the 20 + ppl waiting in line to actually pay for items. Very fortunate my daughter likes your products I HATE YOUR CUSTOMER SERVICE.ADDITION...So as I'm waiting 45 mins with my son at front of store we take out phone to watch YouTube, the 5 or 6 ladies standing around doing nothing become agitated with just our presence. Then a store manager(?) Approaches my son and I and asks us to leave the store, eventhough we were already outside the store. He said the ladies complained I was taking pictures....lol. i giess they may be feeling guilty about not helping a single soul in the store, stealing their wages from their employer and leaving the other co-workers out to dry.
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May 2023 by Surfside Jedi
Big clean store. A lot of product but everything was spring colors. Nothing was traditional black red white etc.
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May 2023 by marie johnson
The staff at this location is by far the best keep up the good work ladies and gentlemen
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April 2023 by Yasmin Pena
2 stars because I have bought from here before, and I find really good deals in the clearance department. But today, 1st lady insisted I was an extremely big size that never in my life I been before. The second lady also wouldn't understand that the bra I was currently wearing was padded and if I bought the size she insisted I would have to return it. I asked them multiple times to let me use the fitting room to check what size of bra I was wearing because it's a comfortable fit and it's a size they sell in store. They refused to let me do that, and kept trying to talk me into this crazy sizes I am not ?. I felt they where trying to just push me out the store.
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April 2023 by viviana torres
The lady monitoring the front was so rude to two young boys who were just waiting for their mother/aunt/ sister to shop & because of her rudeness to the two young boys who were waiting at the entrance their relative didn’t buy anything. So Victoria Secret do better at hiring people, because this lady was rude!
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February 2023 by Jacy Brockway
the older short lady with blonde hair follows you around at not even bibles length. she’s also very rude and unfriendly/unprofessional. my friend was looking in the panties and the older lady knelt down next to her and asked loudly with an attitude what size she was. after my friend told her she didn’t want help, the lady proceeded to follow me and my friend around within 2 feet of us and was huffing and sighing anytime we touched anything. i understand it’s the end of the night and you want everything to be clean so you can go home as i work in retail myself, but it was more than an hour before they closed and we always try to fold things back how they were. it feels like she’s trying to guilt trip you for shopping there. she also had a major attitude towards the other employees there, telling them how the panty bar was “A MESS”. again, i completely understand being frustrated and wanting to leave at the end of the night. but there’s no reason to be rude to customers and your employees who are probably just as tired as you and also want to go home as fast as possible. she either needs to be retrained or work a position that doesn’t involve customer service. this isn’t the first time me or my friend have had or seen her terrible customer service skills. a bad day is one thing, but being consistently rude and fatphobic is another. at the end of the day, it’s a lingerie store and you should make customers, no matter the size, feel welcome and comfortable.on a lighter side note, i love the new store remodel and all the other employees are wonderful and do a fantastic job and keeping the store clean and the ambiance nice.
