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August 2025 by CynM J
I had a great experience with Jeremiah on Thursday. I was offered assistance and given suggestions on a few pairs of shoes to match my outfit. Thanks Jeremiah!! ☺️
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July 2025 by Rytham S
Horrible staff (store manager) at the Stonebrair Mall in Frisco TX. What sick attitude, he is under the impression that he owns Aldo. And all of this because we went back the 2nd time and asked to try one shoe. And he just brings it out and leaves at the counter and says u can help your self since u already tried it once. I didn't know Aldo published , no trying the same shoes twice in a day. Uneducated people should not be given big responsibility. Do the due diligence before hiring staff, else such people can tarnish the brand reputation altogether.
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August 2024 by MM
Overall amazing experience! Staff was extremely helpful! Great selection! Amazing customer service!
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August 2024 by Yella
Overall amazing experience! Staff was extremely helpful! Great selection! Amazing customer service!
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July 2024 by Олег Чаусов
It was supposed to be opened at 10 am, but we’re waiting for somebody to open almost 15 minutes and it was still closed . We had a flight so we needed to come to change shoes at 10am and we couldn’t do that bc it was closed!!!
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July 2024 by aisha ali
The manager here is extremely rude. I understand my sale was final and I cannot receive the in store credit I would have loved to have. However, He told me rudely and there was a male dominated attitude coming from him. Purchase online if possible and avoid this store. My credit would have been $100 which I don’t mind not receiving it’s the attitude and anxiety I received from being here that will haunt me. Plenty of other shoe stores with unbiased attitude. Thank you
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December 2023 by Spencer C
No acknowledgement whatsoever from the cashier this morning on Black Friday. Walked up to the register and there she was, texting away not even looking up at us. She eventually lifted her head, put her phone down and said “what do you want”? We left because of her ignorance and attitude.Response: I emailed the email indicated and heard nothing.
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December 2023 by Vivek Anandh
Please recruit a staff who knows to greet, smile and attend the customers rather being busy texting! Also update your Sunday store open hour to noon and not 11am since it was not open until noon.
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November 2023 by Natalie Brown
Cute shoe selections.
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October 2023 by Akshita Panyam
Hi,I placed an online order of two footwear and upon which I collected one of them before as there was delay with another one. The one which I had collected, didn’t like them so I went to return and the lady at the counter didn’t accept the return and to which I am very upset and also I didn’t pick up the second one as I was very unhappy with the customer service. Now, I got an email saying that my second pair was picked up which I didn’t. I can’t reach out to the customer service through the automatic chat option or through the toll free number. Need help on this. M attaching the pictures of the shoes which I want to return but were not accepted for return.
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August 2023 by Iris Pizarro Fuentes
They have only one person to serve customers. Very bad ?
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August 2023 by Charis W
Jewelry nice
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January 2023 by Iris Pizarro
They have only one person to serve customers. Very bad ?
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November 2022 by William Purnell
Terrible service! I had just purchased multiple pairs of shoes from Aldo’s website and when I went to the Aldo at Stonebriar mall to pick them up and try them on, the staff just stared at me and acted like they didn’t want to help me. They were all on their cellphones and not interested in helping me. I even told them I was there for a pickup and they ignored me. I have never felt so uncomfortable and discriminated against in my life.I like the shoes but I will never buy from this location. If you are looking for customer service go elsewhere.
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August 2022 by Tully Road
Low quality.
