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April 2024 by jelissa peoples
Jonna Was So Helpful
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April 2024 by Perez
Jonna was very nice and explained everything in great detail.
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March 2024 by Eider Lora
Storage is easy to use, clean and safe and Jonna is super great and kind excellent customer serviceLove this place
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January 2024 by Kashanda Miller
From the time I got the storage to the time I requested to move-out, the experience was HORRIBLE! One of the front office ladies has a really condescending attitude and she’s very argumentative. She gave me a unit that was broken into and tried to lie about it. I showed her the proof that I had, including pictures of their broken camera with wires hanging! She moved me to a different unit that was flooded, leaving me with damaged goods, wasted money & gas to go take pics and remove the rest of my items! She entered in the system for both moves, a false explanation in order to take the liability off of them. It makes NO sense why I would be charged the full amount when my items were damaged & only stored for less than a month there. Although this storage is super convenient to many apartments nearby, I would strongly recommend you to take your business elsewhere.
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January 2024 by Skeeter LaDue
kelly was helpful! great job!
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January 2024 by Erik Salazar
Great help from Manager Jonna!
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November 2023 by Ayush sharma
Public Storage in Eldorado Frisco: Exceptional Customer Service from JoannaJoanna, the property manager at Public Storage in Eldorado Frisco, is truly a gem. She went above and beyond to make my storage unit rental experience an exceptional one.After closing hours, Joanna met me at the property, opened the gate for me, and walked me to my unit. She meticulously explained all the paperwork, the finer points of the facility, and the information that goes with the storage unit. Even though the computer was giving her hiccups, she kept me warm about updates and made sure I had a working lock and door. She also explained the process step-by-step and called out key points so that I could understand everything clearly.Both my brother and I felt safe and confident due to Joanna's presence. She is a professional and caring individual who is dedicated to providing her customers with the best possible experience.If you're looking for a storage unit rental experience that exceeds expectations, look no further than Public Storage in Eldorado Frisco and ask for Joanna!
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November 2023 by Harshit Pandey
Exceptional Service Beyond Expectations at Public Storage, Eldorado FriscoFrom the moment I arrived at Public Storage in Eldorado Frisco, I knew I was in excellent hands. The property manager, Joanna, transformed what could have been a routine storage unit rental into an experience marked by exceptional care and service.Joanna didn’t just perform her duties – she went above and beyond. After closing hours, at 6 pm, she graciously walked me to the property in the dimming light, ensuring I was comfortable and settled with my new storage unit. Her dedication to her customers shone brightly as she meticulously guided me through the paperwork, ensuring every detail was clear and every step of the process, from securing the lock to understanding the finer points of the facility, was thoroughly explained.But her commitment didn’t end there. The following day, Joanna reached out with a follow-up call to confirm everything was in order, keeping me updated and reassured that I had made the right choice.It's rare to encounter such dedication and customer service that not only meets but exceeds expectations. Joanna's professionalism, warmth, and attention to detail deserve the highest recognition. If you're looking for a storage solution handled with the utmost competence and care, look no further than Public Storage in Eldorado Frisco, and rest assured that Joanna will take exceptional care of you and your belongings.
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November 2023 by Tamara Wirz
Warning! I rarely, if ever, write negative reviews but feel compelled to do so even if it helps one person AVOID THIS PLACE. The facility was broken into and badly damaged, the staff was incompetent, they charged unreasonable move-out fees and would not negotiate and, after taking it over from All Storage, they increased rents by 30% every 3 months. So glad I am out of there. Horrible experience.
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October 2023 by Curtis Thomas
Ms. Jonna has took care of me since day one she's a team player for public Storage she's do for a raise, take care and be safe. Number 1 Employee Jonna.
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September 2023 by Isabel Martinez
Jonna was extremely helpful!! She answered all our questions. Ask for her when you visit!
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September 2023 by Rebelle “Lil' Lady” 6ixx
Jonna has been amazing here at public storage, awesome customer service and fast response. I love renting here
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August 2023 by Tim W.
Absolutely terrible process. I needed to speak to someone as I moved in, impossible. I was there in the middle of the day, door to the office is locked. Called the number on the door, automated system & voicemail. Very expensive units & 0 support. Fail.
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July 2023 by Marie Osborne
Jonna and Trisha were so very nice! They were detailed and professional. They also made me feel very comfortable asking questions as it was my first time renting a storage unit.
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June 2023 by Emma Ginnell
After a less than ideal circumstance, Trisha truly went above and beyond to help us out. Many other people would not do the same. As we work during the office hours, we caught her right at close and although she did not have to, she helped us out. It’s refreshing to know there’s still good people out there who are willing to help out a stranger. Trisha is the reason we will continue using Public Storage.
