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July 2023 by Lucky P.
Do NOT use them. Incompetence and really bad service. BBB reviews will sum up all billing and practices. Shame on you walgreens
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June 2023 by AM
The pharmacist here Charlotte S is very rude and has a horrible attitude. I don’t understand why anyone unfriendly would choose to work in this field if they’re not going to show patience and compassion for their customers. The woman hung up the phone mid conversation of me speaking I can only imagine how many other people she has treated this way.
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May 2023 by Franchial Barnes
This is the worst service that I have ever had in my life. I canceled a prescription because of my health and never once did they tell me that the doctor had to discontinue it. They filled the prescription and now that I am trying to send it back they denied me and made up lies to cover themselves. DO NOT GO TO THEM BECAUSE THEY DON'T CARE ABOUT YOUR WELLBEING!
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February 2023 by Brogan Leahey
I unfortunately have no choice but to get my Spravato filled here. What can I say that hasn’t been said by many, many others? They deliver the medication when they feel like it, not when it’s needed. On hold for 30+ minutes. When these clowns finally pick up they don’t help. This medication is supposed to keep me from taking a long walk off a short pier but it’s been a month without a delivery or ANY UPDATE AT ALL. 0 stars. —1928282 stars. This isn’t a pharmacy this is a portapotty on fire rolling down a hill towards a park full of kindergarteners
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January 2023 by Katie Maeder
If the option for 0 stars were available, that is what I would do! My neurologist's office, Dr. Asher Imam with Southlake Neurology, had his assistant Hailey contact you beginning January 3, 2023, to verify my insurance for my Botox order that is to be delivered directly to Dr. Imam. Hailey contacted your office multiple times demanding my insurance and discount card be verified, but all she got as a response was "the representative sent an email marking the request to verify as urgent." I spoke with Davone on Monday (1/09) requesting this get verified and investigated. Davone advised the "email had been sent" and it was "marked urgent." I notified Davone that I had my appointment on Thursday (1/12) and this needed to get completed ASAP. He advised me that it would be. I received a call from Hailey with Dr. Imam's office advising that my appointment would need to be canceled as your office still had not verified my insurance and discount card information. This has now caused me additional harm as beginning another migraine cycle that took 3 months to break last time. You have had more than 7 days to get this information verified, especially since there haven't been any changes and you have been providing this service for 2+ years. Absolute negligence on your company's part! Intentionally harming a patient! Despicable!
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October 2022 by Thom Snellings
These people could make Gandhi curse. Starts out with the most horrible on hold music you've ever heard, I wouldn't even call it music I would call it torture (hasn't changed in years). Be prepared to make multiple calls regarding your order - patient portal is useless. People are nice. Company is broken. Whoever is responsible for on hold experience should be locked in a box an made to listen to it 24/7 until driven insane - then they should have to get their meds here.
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September 2022 by Desiree
Got fired from this job without explanation. Eric was my trainer and did not do a good job. He had employees going back and forth with him. He always complain saying we was not doing what he wanted. I had to get a home phone connection through my spectrum company and it cost more on my bill to just get fire without explanation.
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April 2022 by megan
Unfortunately CVS speciality doesn’t fill the prescription I need and I’m stuck with Walgreens. Been calling for three weeks trying to get it sorted. How are they going to take my insurance but don’t run it for my prescription and I find out a week later by calling? Seriously? They also couldn’t transfer my prescription when they said they would, made me get ahold of my doctor for a new one. I suggest everyone to file a complaint with the Texas State Board of Pharmacy.
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February 2022 by Michael Piecyk
This is the worst pharmacy in existence, I have called multiple times for them to push a medication out and they have failed to do their jobs. Some of the laziest people must work at this pharmacy cause they obviously don’t care at all. Again the worst pharmacy ever!
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January 2022 by Randy Wolski
If only I could choose zero stars. Been calling for a week, every day (if I didn’t who knows where I would be) they tell me for sure shipping tomorrow. Nothing showing up on “online tracker” until today, out of stock! Seriously, it was in stock a week ago when I started requesting my rx filled. Look at all of the negative reviews. If I were apart of this “leadership team” I would hide my head in shame. What a joke.
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January 2022 by Ismael Garcia
Specialty pharmacy don’t care if UPS or FedEx fails to deliver as scheduled. They will not grab seizure medicine from carrier by using another carrier. Worse customer service and lack of concern.
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September 2021 by Chris Tomlinson
I will not waste my time repeating what everyone has already said. The only reason they are in business is because we are forced to use the by insurance
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September 2021 by Criss Cross
They don’t respond to your requests in a timely manner
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June 2021 by tina Olisky Shoeib
This is the first time using this pharmacy. My doctor changed my immunosuppressant medication to a stronger medication over 3 weeks ago. The medication was approved by my insurance within 3 days and I still don't have my medication. I have had to call multiple times. I have been I'll now for the past week because I don't have any immunosuppressant medication . If they can't do their job effectively they should not be in the business of healthcare, especially a specialty pharmacy. People's lives are on the line and they act as if they are ordering a part for for for a stove. The first girl I talk to was chewing gum and even burped in my ear. I didn't say anything because it seems I didn't want to be rude but now looking back I see why she was behaving so unprofessionally, they don't hire professionals it seems.. I will change my pharmacy once I have the chance to find one that can supply the medication I need, CVS or any professional pharmacy that understands their part in healthcare of a patient.
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May 2021 by kishore sunkara
Terrible service. People who answers the phone really don't care to help you. This is coming from a Physician who needs to call this pharmacy for the patient meds. on a weekly basis. If I could I would avoid this place.
