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August 2025 by Ozzy
Great buying experience!
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August 2025 by Coray B
Awful. Delivery service is abysmal and customer service is just as bad. I had to reschedule my bed set three times because straight up nobody coordinated delivery time with me the first two times. Then when it finally did show up (after I had to elevate the issue) it showed up missing pieces that are supposedly not available until next month. Now I’m sitting here with a bed frame that can’t support a mattress wondering if the person who brought it is going to show up today? Tomorrow? Eventually? Who knows? Because these people don’t communicate with you. I’m so close to demanding a refund because this has been almost two months of just trying to get three pieces of furniture to my house. Ridiculous.
Also tell them you don’t want their $400 warranty, they’ll take it off the price and just give it to you anyways.
Editing to further express my dissatisfaction with Ashley: 2 1/2 months after my purchase I finally have my bedroom set. It didn’t come without multiple calls to customer service and speaking to many, many different people. I was offered a $250 refund for the white glove delivery charge about a month ago and have yet to receive it.
This is by far the worst buying and customer service experience I’ve ever had. If I could give zero stars I would
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August 2025 by R G
Excellent experience
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August 2025 by susie andersen
Very good.
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August 2025 by Amy Weiland
Had a great time shopping at Ashley! Found fabulous furniture and Marwon answered all our questions to help us make the best choices.
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August 2025 by Stan Rutland
The best service with the best collections in furniture
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August 2025 by Veronica Garcia
Very easy and simple process. Paris is amazing great customer service!
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August 2025 by Maggie Monzingo
Jeff was such a big help without pushy.
Go Jeff!! Maggie M.
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August 2025 by Syed Ali
Very good experience. Highly recommend them!
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August 2025 by Matheus Simoes
Pleasant sales experience, no issues at all with their salespeople.
After the sale, the company will change your scheduled delivery date without telling you and you won't find out until you call the customer service number to resolve the issue. Unacceptable.
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August 2025 by Sheila Wyche
Beau and Paulo was a great combination to work with. They displayed professional customer service.
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August 2025 by Nuer Bohls
Great staff and great options. All the bells and whistles, or nothing extra, it’s all up to you.
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August 2025 by Monte Powell
Knowledgeable and friendly staff and transparent with sells expected mystifications which was very appreciated. The sells representatives to specifically mentioning “Teddie” was well groomed and dress professionally with no pressure or sell expectations. I did compare other store brands prices, product quality and after care / warranties. I asked the tough questions and validated most responses given by the staff upfront. Some other brands were comfortable in pricing however my final decision was based on delivery options, selection and attentiveness to customer satisfaction. Signed former US Marine / combat veteran with high standards
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August 2025 by Gary Kunkelman
Great experience on shopping for a new bed, Chris knows his stuff. He gave my wife and I all the information we needed to pick the perfect bed and etc.
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August 2025 by Haley Harrison
Bronte was amazing!! Very honest & helped me feel fully informed.
