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January 2024 by Google user
Chris was patient, as I normally detest technology. Chris was knowledgeable and very professional. He was able to explain (in lay man’s terms) any questions I had. He went above and beyond with Customer service: first, the system was showing incorrectly that I had a past due balance and he outreached to different departments to get it quickly resolved so that we could move forward with the transaction as opposed to giving up and asking me to return on another day. Second, Chris waited patiently for my new devices to charge so that he could transfer and sync all of my information on all of the devices. He provided me with a short tutorial on how to navigate etc. I know what I described is a reasonable expectation as a customer however, it was nice that I didn’t have to ask or insist on Chris’ help! That makes all of the difference! I only had intentions of upgrading my phone but because of Chris’ exceptional customer service I purchased an apple watch and multiple accessories which I usually bypass. Thanks Chris from the old lady in the feather sweater. ?
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November 2023 by Barbara Green
I had a wonderful experience yesterday at the AT&T store in Little Elm, TX! As soon as I walked through the door a Sales Rep named Travis asked if he could assist me. He was very helpful and friendly. Travis was also quite knowledgeable about the products he presented to me. He assisted me with transferring my photos and apps from my android device to my iPhone. He advised me that it would take a while instead of just making me wait and not say anything. But fortunately it didn’t take long at all. I also purchased some more items from him. Thank you Travis for your quick, friendly service. If I ever have to visit the store again I would love for Travis to assist me!! ?? Thanks AT&T, I’m happy that I switched my cellular service back to you❤️
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November 2023 by Alex Hook
Came in to upgrade our phones tonight. The Sales Associate, Chase, quoted a price just under what we saw for upgrades when we signed into our account online. He then quoted a second amount that was higher by the amount of the taxes on the new phones which I paid. Then Chase proceeds to tell me we needed to pay the taxes on the new phones. When we tried to discuss the differences between what he said originally and what he said the second time he just kept saying that we misunderstood him and that "he has no reason to lie" implying that my wife, my child and myself who all heard him say the same number were lying. Completely unacceptable business practice. If I decide to go into another AT&T I will drive further to go to another store... if I decide to return and I've been with a customer for over 20 years with multiple lines of service that says something.
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November 2023 by Alex H.
Came in to upgrade our phones tonight. The Sales Associate, Chase, quoted a price just under what we saw for upgrades when we signed into our account online. He then quoted a second amount that was higher by the amount of the taxes on the new phones which I paid. Then Chase proceeds to tell me we needed to pay the taxes on the new phones. When we tried to discuss the differences between what he said originally and what he said the second time he just kept saying that we misunderstood him and that "he has no reason to lie" implying that my wife, my child and myself who all heard him say the same number were lying. Completely unacceptable business practice. If I decide to go into another AT&T I will drive further to go to another store... if I decide to return and I've been with a customer for over 20 years with multiple lines of service that says something.
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October 2023 by Rob Kincaid
Wow! Great customer service. Sure, I had to trade in my Note 9 and give them my first born child to afford the G23 Ultra, but I have more kids so I thought it was a good deal.
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September 2023 by Tyler Mcfarlin
Beyond helpful. Bupe, trenice and Zach did way more than they had to to get an issue resolved for us regarding internet service.
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August 2023 by joey porter
Staff was very friendly and helpful. They made me feel very welcomed and as they had cared to help me woth any issue that they had the ability to help with.
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August 2023 by Dan Sammons
Travis was very helpful and we appreciate his patience. Thank you Travis.
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July 2023 by Sherri Stowe
Courteous, knowledgeable representatives helped us get into our new phones and fix a problem we were having with one of our other lines. We will be back!
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June 2023 by Rebecca
Zach did a wonderful job showing us the options available and making my dad feel comfortable with an updated iPhone. Great customer service and professionalism.
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May 2023 by v k
Walked in to get my husband a new phone and was greeted and helped by Bupe. He was so helpful and very knowledgeable along with the other sales guys! We will be returning for future issues just because of the great service we received today!
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November 2022 by Sprout Dentistry For Kids
Bupe, the manager helped us out. He was super professional, honest, and helpful. Highly recommend this location as the service was great with very little wait time.
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November 2022 by Tushar Sinha
Gabriel is an absolutely fantastic rep to work with. It was an absolute pleasure to interact with him. He is very thorough and knowledgeable and helped us with our phones
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September 2022 by Barbara Schlegel
Bupe was very helpful. My daughter got her first phone and she was excited to get her case and accessories! He made it a fun and nice experience for her to get all set up and even put the pop socket on. Thank you Bupe!
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August 2022 by Sharon V.
We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!
