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November 2023 by Michelle Do
11/11/23 - car inspection. My hubby and I didn’t wait long to be called. They had an outside lobby enough seatings to wait. Surprisingly the inspection was very fast. It was about a 10-15 min wait (seemed like). We got a free car wash as well to do inspection. The woman at the customer service desk was great as well. Thank you guys for the quick service.
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November 2023 by Patrick Walsh
Just had a horrible experience with the lube department. Ray Ray doesn’t understand customer service. He talks down to customers. And then argues with customers. I asked for the manager at the shop and all he wanted to do is defend Ray Ray. I seriously wonder if he was even the manager. I was basically told they do not want my future business. unbelievableService: Oil change
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November 2023 by Joseph H.
Have been pretty loyal to this place for 10 years but the last 3-4 they've gotten up charge happy and have started using salespeople to get more repairs and/or money out of you. E.g. fuel injection service on a vehicle with 40k. Etc. Now a pitch to fix my windshield for a chip no bigger than a pinhead down at the bottom next to windshield wiper. Must have just coincidentally gotten that this week without knowing it because it was not there last week.
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October 2023 by Shèrrie
Today was my first time visiting and I am not disappointed! They exceeded my expectations with detailing. My BMW has not been detailed this well since I moved from New York. The team from start to finish were amazing and patient with all my questions. I definitely recommend the $325 detailing you won't regret it! I will be a faithful customer.
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October 2023 by Veronica Carr
Absolutely the best service ever! This is definitely a place for all my girls, they explain everything in detail and don’t try to oversell you anything! They even found things that Honda of Frisco said they did, that was not done! They now have a forever customer in me. I highly recommend this place to all my girls!Services: Auto detailing
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September 2023 by Bella 4Life
I used to feel bad when people appeared to be rude to the staff. Now after more visits, I have a better picture. The staff are extremely rude and unprofessional to customers. One person, who appeared to be an employee was even walking around talking about people pulling out guns. The manager was informed and I immediately left the premises. Granted nearly everyone claims to be a manager there, when you ask to speak to a manager. None of them appear to have things under control. It's a hot mess!!
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September 2023 by Dustin M.
Rude, incompetent and lazy employees. Literally backed my car out of the bay before they started changing my oil because of the level of disrespect these guys showed me. Will never be back.
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September 2023 by Howard Barsam
Came in for an oil change and state inspections. I've never been to this business before, but they are close to where I live and they offer Mobil One oil. Technician was courteous and helpful. Surprisingly I was not quoted a price but to be honest didn't really care. Good thing was when I was presented the bill it was right at what I was expecting. We'll, that was the good part of the experience. Next was the included free car wash. Seemed pretty straight forward while it was being wash. The crew wiping down after the wash seemed pretty fast but there was two of them so I dismissed it. When I got home, you know the old I just wanted to get out of there, I noticed a scratch on the driver's side front door as I walked by. Upon further checking, three more scratches all at the same level. In addition my bumper was still dirty and they didn't even bother to wipe the door jambs down. Water spotting on the doors as well. Wheels came out very nice though. Will I be back for a wash? Never. Oil change, probably.
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September 2023 by Alvah Woodhull
Manager is OUTSTANDING and made the whole experience perfect! I never thought I’d say that about having my car serviced. I usually go to David McDavid Honda. But, out of the need for convenience, choose this place. I normally only get car washes here and I have for years. But, honestly, will be coming here for service from now on. The Manager was very upfront, honest, and it didn’t end up costing me several hundred dollars like it usually does at David McDavid Honda of Frisco. Grateful!
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September 2023 by Dorothy Reynolds
Everyone here was so friendly! I bought my BMW a few months ago and came in to get my oil changed. Lynch was so knowledgeable about my car and I'm so glad! I've never owned a BMW and didn't know much. He took the time to teach me and show me things about my car! I will definitely come back!
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August 2023 by Tommy N.
I paid for 18.00 for service I thought it included in side service like valcum in side if I knew it didn't include inside i would have paid for it but I left with a cleaned out side and a dirty inside so tell the manager to explain things more so I don't have a problem!!!!! don't mind paying for xtra ( love this place been a customer for years!!! TNeal
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August 2023 by Roberto Bisani
This location is amazing!!! I have always come here for car washes and have had nothing but a great experience. I met the new manager Lynch last week (not knowing he was the manager) and he helped me with my service needs. I purchased a new Genesis not too long ago and he taught me more about my car than my dealership did. He special ordered my oil filter and got me in and out of there in less than 30min for and oil change and fluid too off after receiving my filter over night.. Pricing was super reasonable and they go above and beyond to not up charge you. Lynch is a stand up gentleman and I am looking forward to doing business with all my vehicles here. Thank you for the great service guys!
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August 2023 by 仲村理沙
My AC not cold I stop by here . Guy walk to my car touch Air . I ask " my AC not cold enough . Could you check for me " he said " your AC is fine . Trust me. I work 102F . This is fine to me " so I true that word . 20 min later I got over heat and engine oil leak .Cost $2000Wish he check for me . So I could void over heat . I could Fix there when I stop by . Please carling little one sign please .
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August 2023 by Victoria C.
Had a great inspection experience with Cesar. I also like bringing my car here for car wash. They do a great job.
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July 2023 by Amy H
I think this layout is great. You pull in to the bay you need. The offer oil change, mechanical service, state inspections and car washes. Staff are helpful and down to business. Waiting room is nice and cool, with tv and complimentary drinks. Comfy couches or internet bar. Great place
