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April 2024 by YW W
Ha ha ?...... Us bank account problem! No service! Solve your own problems! Won't help! Bad attitude of the staff! Wait for work to be paid! Funny staff! Can the US bank survive? Get away from here!
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April 2024 by JJ NN
I have got supported by Bassem Fanous, who is really a perfect RM, thanks for such great branch and special thanks for Bassem.
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April 2024 by Irania Arevalo
Nadia speaks Spanish, bad experience???
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March 2024 by Alex
Kyle Gonzales (Credit Solutions Advisor) was fantastic. He was professional, knowledgeable and offered a first class banking experience that was second to none. Thank you!
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February 2024 by Liuda Lev
Horrible service. The worker, a woman from India, simply said that I needed to wait for an hour, when another woman from India, who was behind me, was let through in front of me. Racism?
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December 2023 by Jemile Omarova
Sachin Shah is a super senior banker
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December 2023 by Laney
The branch manager Sue was so pleasant and patient she was helping 4 people around her including me. There was only one teller and she kept going to the people in line talking to them and coming back to me to check on my online banking issue. She was so professional and helpful and she looked like she knew how to take care of lines and people waiting and was guiding them accordingly. She was managing so many things and didn’t look one bit worried or angry. She’s the best and Bank of America should get more employees like her who really want to take care of their clients.I give her 100 stars if could.
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December 2023 by Shu Smithson
Kyle Gonzales is a true professional. He exceeded every expectation and got us a better result than we could have ever expected. He didn’t care that we just needed a low amount of money as he still treated us like a big money client . He has a big heart which was seen from the very beginning. In 2023 it is hard to find great customer service and professional attitude. I recommend Kyle to anyone who is in help and needs someone to look at them as a person and not a number. Thanks Kyle once again for your help, customer service, can do attitude, and your professionalism.
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December 2023 by Madhu Shankar Pamidimarri
Mr.Bassim has helped me to solve the issue. It was very experience. Very satisfied with the work he has done. Very recommended.
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December 2023 by Linda Thompson
Excellent service, Josh Feemster went beyond taking the extra step to help me deposit a check that their reader wasn’t capturing the check account number, wonderful job will drive the extra distance because of Josh !
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December 2023 by Lin Han
Absolutely horrible. That indian lady working should be fired immediately. She don't offer any help and just tell you go somewhere else.
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September 2023 by Derek Eason
Charging a minor $8.00 to cash a check written from a Bank of America account should be criminal. Pathetic in my opinion!
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September 2023 by Roxanna Arrieta
I very rarely write reviews but I thought it was necessary that I commend the excellent customer service I received Monday. I want to share what a positive experience I had with one of your bankers, Annar. She went above and beyond to assist me. Not only was she professional but an expert in taking care of my needs. I really appreciated how kind she was especially with how very busy she was as she was the only person assisting the customers in line. She was efficient, timely, and provided best in class service with her winning smile!
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September 2023 by Ivy Tran
This morning I came in to deposit cash and was assisted by a lady named ‘Anol’. She was so rude and disrespectful by all standards. The way she responded was in a very demeaning manner. I have been a loyal customer for more than 20 years and never ever had this type of unacceptable treatment-not even close-like this incident. I hope BOA will note and rectify this customer service mess swiftly. Otherwise I have no choice but to switch to different bank for a dignified service. Thanks
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September 2023 by Hudson Turner
Sadly they need more trained individuals but the banker Anaar is always the first one to assist me and always with such a positive attitude. She always has a smile and a joke to share with me and I appreciate that.
