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February 2024 by Ravi kiran Kanneganti
It was so dirty and employeesWere so rude ????
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June 2023 by Navin Kumar
I had an excellent experience today working with Aaron Rawlings at this branch. He is knowledgeable and friendly to work with and I would recommend him for any banking operations.
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April 2023 by Joey A
Truist! Truist!Please why are all my correspondences in SpanishTruist!!Why are all my statements a month offTruist!!Why do my deposits not show on my mobile banking!Why will you not release certified funds for over a weekWhy does customer service take forever to answer calls?Why are your agents not educated on when to escalate to managersWHY!!!! WHY!!! WHY!! I will just take my business else where.
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April 2023 by J L
Unprofessional branch and a total waste of time.Made my appointment to open a bank account. Got to the branch 10 minutes before the appointment time. Was told it would be a few minutes as the banker is finishing up with another customer, which is fine. I waited another ~15 minutes, checked with the banker again to see when it will be my turn. Was informed there won’t be enough time and I need to reschedule. I politely declined and left.Come on, what the point the having an appointment? If the bank doesn't respect the customer’s time, then it doesn’t deserve their business. Super unprofessional. Total waste of time. Stay away!
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April 2023 by George Kovalev
I DO NOT recommend this bank . Seems they collect your personal data and can close accounts without reason. That's what scammers usually do.
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April 2023 by Jack
Unprofessional branch and a total waste of time.Made my appointment to open a bank account. Got to the branch 10 minutes before the appointment time. Was told it would be a few minutes as the banker is finishing up with another customer, which is fine. I waited another ~15 minutes, checked with the banker again to see when it will be my turn. Was informed there won’t be enough time and I need to reschedule. I politely declined and left.Come on, what the point the having an appointment? If the bank doesn't respect the customer’s time, then it doesn’t deserve their business. Super unprofessional. Total waste of time. Stay away!
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February 2023 by TD MD (TDMD)
Hands down, the WORST banking experience eve! Closed my business and personal accounts today! Yay!!!. I also bank with Wells Fargo, Fidelity and National Bank of Omaha. Could not tolerate the carelessness of the Truist Bank located on FM 423 in Little Elm, TX anymore! Please consider all other financial institutions before banking here! Their customer service, online banking and banking policies are sub-par and antiquated. I DO NOT recommend this bank as a whole.Aaron is a wonderful compassion employee whose hands are tied when it comes to helping. He can only do so much. Praying he finds an opportunity that suites his gifts??
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November 2022 by Mindy Bush Schuman
Had a great experience today at this location with Aaron Rawlings! Highly recommend this branch. Aaron was very knowledgeable and patient and helped us with changes needed to our accounts and answered all our questions throughly. So happy to find this branch and will drive out of my way to conduct business here!
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October 2021 by Sal Hirani
Called this branch in hopes of getting some answers. Spoke to Erica Jordan, who had answers to all my questions. She was amazing. I plan on getting auto loan, Heloc and Personal line of credit with them... Great Experience.
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August 2021 by Brad Bozz
Amazing staff to work with, will take care of you whatever you issue might be! The previous 1 star was due to temp staff while the main staff had to quarantined due to one employee being sick (they went above and beyond with virtually no notice which was impressive).
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October 2019 by Hanna Zendejas
BB&T is a great company my dad and I have banked with them for a while now. I have my daughters savings acct set up with them. The reason I'm giving this location 1 star is because of the African American teller who's name I can't remember... I've never seen her before.. (maybe she's new) my dad and I go with Robin who's amazing and super sweet. But this lady who I saw today was very rude. BB&T needs to be careful with the new employees who they hire... cause don't forget... they hold our money. But if you visit this place... see ROBIN!!
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October 2016 by Samuel Ndisya
This is the worst branch to deal, with Shane brown is a very disrespectful individual, I applied for a small loan and got the run around, I was send wrong paperwork to sign, and just gave up, I will never ever step foot in this branch again, I deal with the Frisco branch much friendlier and professional.
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December 2015 by Cole Travis
Very friendly staff and their head banker, Robin, is awesome. I like the fact that when I go in there I don't get attacked with up selling like at Chase, Wells Fargo and Bank of America. Feels like a small town bank.
