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February 2024 by Brandi Oldaker
Drove here for a specific laptop. Staff was friendly, clean store.
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February 2024 by Philip Wilhelm
It is best buy. What do you expect. Barely anyone on the floor to answer questions and a confusing check out process...they suck
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February 2024 by Alexander Karnauch
I recently had the pleasure of interacting with Charles a representative at Best Buy, and I felt compelled to share my positive experience. From start to finish, his service was exceptional and exceeded my expectations in every way.First and foremost, his knowledge and expertise were evident from the moment I approached them with my questions. They listened attentively to my needs and provided insightful recommendations tailored to my specific requirements. Their thorough understanding of the products available at Best Buy helped me make an informed decision with confidence.Moreover, their professionalism and friendliness made the entire shopping experience enjoyable. They were patient and courteous throughout the process, addressing all my inquiries with patience and clarity. Their willingness to go above and beyond to ensure my satisfaction truly stood out.Furthermore, the efficiency with which they handled the transaction was impressive. They navigated the checkout process seamlessly, making it convenient and hassle-free for me.Overall, I cannot speak highly enough of the exemplary service provided by your representative at Best Buy. Their dedication to customer satisfaction reflects positively on your company, and I will undoubtedly continue to choose Best Buy for my electronic needs because of experiences like this one.Thank you for employing such outstanding individuals who embody the values of excellence and professionalism. I look forward to future interactions with your team and Charles at Best Buy.Warm regards
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February 2024 by Brandon Mitchell
Came in for iPhone cable for charging.I came in, I saw, I purchased that easy.
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February 2024 by Forrest Reed
Jash and Spencer were the A team! if you ever need anything at all, find one of these two guys! Great knowledge of almost everything in store! I showed up told them what I wanted and Jash started grabbing stuff while Spencer was filling me in on surround sound! Overall fantastic experience
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January 2024 by M B
Had great customer service from the cell desk. Changed my rating
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January 2024 by Janna Johnson
I bought a new laptop today. My husband wanted to shop around, but I wanted to purchase from Best Buy because of the ease of the data transfer between laptops that I had experienced there in the past. I also purchased the $179 tech support plan which the salesman told us would include the data transfer that was normally $150. (Why does the web site say $99.99?) He also made a Geek Squad appointment for us, and we returned a few hours later with the new laptop and my old one. After a short wait, we told the young man at the GS desk that we were there for a data transfer between laptops. His first question was "Where is your hard drive?" What??!! What hard drive? We have been through several data transfers in the past and were never required to provide an external hard drive. It became quite clear that he was totally unsympathetic as he continued to stare straight ahead and tell us all the things for which he was not responsible...what our salesman did or didn't tell us; what we experienced in the past; what past Geek Squad employees did or didn't do.; etc. In the end, we had to pay an additional $90 + tax for a hard drive in order to get the data transferred. He did walk over to tell the sales manager about our experience. The sales manager seemed unconcerned and made no effort to speak with us personally. I can only hope that the person who does the actual data transfer cares enough to do a good job. Update to come.
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January 2024 by G
Had good service buying a refurbished monitor. Everyone was very helpful, in and out fast with a great deal.A+
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January 2024 by Brenda B.
I took my computer in because It would freeze and open anything. I left my Lenovo all in one. I also wanted a back up so I purchased an external hard drive so they could back the computer up. I was called 2 days later and told that there was nothing that could be done. No back up could be done. They said they could not open the computer because it was an all in one. We went to the store and picked up the computer. They said they could send out to get somebody else to look into for a charge of $500.00. We took the computer to bring it home and get somebody else to get the hard drive out of the computer. When my son opened up the computer, the hard drive was missing. The Geek Squad lied when they said they could not open the computer when somebody obviously did open it up and removed the hard drive. I will never go to that store again. We purchased a new computer and I wish I had not purchased from Best Buy
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January 2024 by James Coxe
They need to have their security stop certain persons trying to sale M&M’s as customers enter and leave the store, right in front of the store. The person was on crack, and aggressive.
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January 2024 by jahnavireddy kora
Great staff. Nice store.
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January 2024 by Rizwan Siddiqui
Excellent location and breakfast is very nice. Great service and neat clean.
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January 2024 by Matilde Sanabria
I have been in this store a couple of times in the past two weeks to pick up orders.Every time everyone from the greeters to the cashiers assisting me have always been polite and pleasant, efficiently taking care of me.
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January 2024 by Haadi Murtaza
This is a special review for Jash. My wife initially came in looking for a PC for my son and we were beyond lost with what to get. Jash stayed with us for a while and make sure we made the right decision before we spent thousands. He took his time to explain all this tech stuff in regular words and elaborated greatly, hopefully they get comission lol. Store itself kind of looked like a mess but the staff is really friendly.
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January 2024 by john o
Impossible to get a staff member to assist. They wander around trying to avoid eye contact. Went to the one on Preston road and 2 people asked to help me within minutes. The Preston store was busier too. Avoid this branch, go to Preston road one!
