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March 2024 by Vic V.
We love going to this Boot Bran mainly bc our gracious salesperson Jee! She's always referring us to great sales deals & alway do courteous and cheerful. The store offers very many items from jewelry to of course great western boots & attire. We totally love it! Jee has a great personality & is an awesome sales leader. In fact, she really looks out for us; your loyal sales customer. Boot Barn is fortunate to have her as a member of their staff. Thank you Boot Barn! See Ya All Soon!
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December 2023 by Barbie J.
Beware!!! They took my money and delivered my boots to the wrong address and told me, oh well, you figure it out!! An almost $600 purchase for Christmas and I have nothing to show for it!!!
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December 2023 by Google user
Boot Barn is the best place to go for western style! Such a grand experience and wide selection of true Texas attire. Thanks to the kind staff my mother brought her first pair of boots and I got a brown leather belt.\\nWill definitely be going back! hopefully soon :)
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December 2023 by Jessica Garrison
Wanted to buy a nice fur felt cowboy hat while visiting Texas on business. Hagan helped me tremendously, he really went the extra mile shaping it and making it just perfect for me. Hagan is truly an asset to your company and this by far is the best hat shaping experience I have ever had. Give this man a promotion!!
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December 2023 by Jessica G.
Wanted a new nice fur felt cowboy hat while visiting Texas. Hagan helped me and did a beautiful job shaping it, he really went the extra mile making it perfect for me. Thank you Hagan! This guy is an amazing asset to your company.
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December 2023 by Kevin Kim
Boot Barn is the best place to go for western style! Such a grand experience and wide selection of true Texas attire. Thanks to the kind staff my mother brought her first pair of boots and I got a brown leather belt.Will definitely be going back! hopefully soon :)
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November 2023 by James Nguyen
I stopped in this evening for the first time as I was looking for wedding attire. I gotta say they have a lot of selections you can choose from as I am no expert on western wear. The team there is helpful and chill. Thank you to Chase who helped me pick my first cowboy hat and boot budget as he helped stay close to my budget. I will be back to get myself a pair of boots. Anne was helpful too at the cashier. Check the Frisco store! ?
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November 2023 by Wet Dog
Kinda bothered by this store, I’ve been here before and received excellent service. This past week I went to look for some work shoes (happened to be in my work clothes) and I got the absolute worst service. 1st it took 20 minutes to get anyone to help even after I went up to and employee to get someone for help. 2nd keyholder lady helped me out and from the get go she was giving off a very unpleasant attitude, like she didn’t want to be helping me.(I had just seen her help another customer and she was happy had a smile and everything) anyway they didn’t have the shoe I needed in my size so I asked if she could locate a store near that had it her response was “I guess” then after she said the store closest I asked if she knew the address her reply was “you can look it up on your phone”. Not a pleasant experience, kinda disappointing because bootbarn is my go to for all work shoes and casual boots. Tsk tsk little sad to be honest.
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October 2023 by david delgado
Clint is a awesome salesman and worker, but management was terrible tonight, couldn’t back Clint up after he made me an offer and then went against the offer he gave me two minutes later, the store employees deserve better management that doesn’t make them look bad
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September 2023 by Tony G.
Sorry that I can't endorse this location. Management should be let go. Customer service was pretty bad. The associate said to mention if needed help; so I said yes I need help with some hats. While he yawned and just gave a distant look. He Wasn't interested in even being there. I actually said I'm fine. So yea he just walked off. Hahaha. Is this real ? The cashier seemed upset that there were actually customers there. That's not acceptable management. Fail for the experience. I've been treated better at Walmart.
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September 2023 by Michael Bascom
We purchased our first set out boots for my wife, daughter and I; it was an excellent experience! The staff was very helpful and patient with my myriad of questions. The selection was great and we're really excited!
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September 2023 by Anna Rose
It was my first time at this location buying a pair of boots! Sharla helped me find the perfect fit and was so sweet through the entire process. She also helped me sign up for the rewards. If you’re looking for a personable experience come to this location!
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August 2023 by Yami Soriano
Worst first time experience. Did not get greeted at the door and never got approached to see if I needed help. The associate that I found went to the back to find the pair I was wanting to buy and never give me an update. I had to go up to her and ask if she had found the pair or what. Her reply was “oh it’s at the front.” I went to the checkout line tried them on they were not the same pair of boots. And they do not give boxes. Decided to not buy anything. Won’t be going back.
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July 2023 by Aparna Tiwari (The wandering foodie)
What a huge collection of boots and hats they have one can never find anywhere else. Store is well organised so easy to get what you need. 25% is full with footwear . At one corner they have all the hat collection to choose from. The clothing line is really good for men. Wrangler or Levi’s collection what you get here is not what you will find in other store outlet. Women clothing too was good .
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July 2023 by Andrea Burks
I really wanted a pair of boots for an event I'm going to but was nervous to go to this store due to the reviews i read about lack of customer service. I was greeted when entering the store and explained I needed to be sized. Someone was called to assist me and they met we in the boot area. Sarah was very patient and informative. I showed her what I found on their website and she explained the ordering, ship to store and the return process. She was able to find boots very similar to what I liked online and I purchased the perfect boots plus another pair just because lol. Everyone was attentive and very nice. I would definitely shop there again.
