-
October 2024 by Terry Kubal
I rented a car the weekend of 10/4-10/6. The wait at the rental counter was an hour and 10 minutes. When I first got to the line at the counter at 4:00 pm they had two people working the counter and there were more than 30 people in line. One of the workers left about.a 1/2 hour into the wait. Around 5:00 the lone guy started telling people at the end of the line to get on the shuttle and go to the lot.I finally got checked in and got on the shuttle at 5:15. The line at the counter at the lot had another 20 people in it. My car was obviously hastily washed, the windows and side mirrors were covered in water spots making it difficult to see and the car smelled horrible.
I would have given 1 star but after I called to let them know the situation they did give me 20% off. They know how many cars are being rented, they need to staff accordingly. Their lot attendants need to do a better job getting the cars ready.
-
October 2024 by Nauman Safdar
Poor customer service
-
October 2024 by Bob Wolf
Very helpful and patient manager got us into a vehicle at the last minutes before office closing.
-
June 2024 by Mariela Magner
I had a quick trip with zero notice, the manager and the employees! Thank you very much for the hospitality , and getting me in a vehicle in 20 mins!
Truly a great place !
-
April 2024 by Bonnie Jelinek
We rented at Budget at Stonebriar Mall in Frisco and received excellent service. From confirming on-line for better pricing, to guidance in the parking lot to be able to locate the entrance, to having the car size I wanted, to support for making good choices on the option, and return checking was smooth, pleasant, quick and easy. Great experience, thank you Heinrich and Colby!
-
March 2024 by Yi H
Amazing service, friendly and responsible manager. He sets high standard for service industry. One of my rental car tires got a nail stuck in but there are no rental cars available for car swap in this area. Manager called a close-by tire repair shop to help me make a quick appointment and offered free tire repair which surprised me and I felt so grateful.
-
February 2024 by R C
5 stars and more for the employee/manager(?) of this location. We were concerned about one of the tires on the car we got from the airport location before our road trip so we called around to ask for an exchange. This is the only location that actually had someone answering phone calls. The kind employee was understanding of our situation and worked hard to provide us an exchange efficiently. My family had a fun and safe trip because of the service we received at this budget location.
-
January 2024 by Torre Amerson
This location was great! The gentleman who rented me the car was very nice & the owner Heinrich(not sure on the spelling) was absolutely wonderful. He helped change my drop off location and waived a couple things so I wasn’t paying an arm and a leg. His customer service was spectacular and I will recommend to anyone that you rent a car from here.
-
January 2024 by Billy Cowell
Always go with Budget as my first choice. Heinrick was super helpful both with check in and check out.
-
December 2023 by Chancy B.
I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A MALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!
-
November 2023 by Patricia Rincón Medina
Excellent treat and the cars are in great conditions always
-
November 2023 by Arif Dewan
What makes me furious is the fact that the company refused to issue me any credit to my account after I returned the car four days earlier. I had to go out of town so I returned the car after three days although I paid for eight days. I was told to call the customer service. It was a hard no; full stop. I was very disappointed.
-
November 2023 by Peyman Saeid
Fast and friendly staff, I will use this location again. Keep it up guys!
-
November 2023 by Bruce Righter
Customer service at the location was exceptional
-
November 2023 by Dan Naegeli
This was perhaps the easiest rental process and the customer service at the storefront was outstanding!
