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November 2025 by Rebecca Lane
The staff here is really sweet and very enthusiastic. We take our little ones to this location each year for their birthday bear. I haven’t found another location with staff who gets into the spirit of this business model more than here. The lady we worked with sang and everything. Overall wonderful experience for our little ones.
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September 2025 by R.L.
Kyle is the best, we shared some happy moments, figuring out what we are expecting, once we find out we’re coming to let you know Kyle if they had mores stars we would give them all to you
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September 2025 by Martha Ortiz
Fun place and her birthday special
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August 2025 by Jeannie Stevens
Kyle was awesome and made our experience amazing! If you are going to Build a Bear this is your store - Frisco TX
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July 2025 by Gen
We had such a positive experience here! Ken was very thoughtful at the station where the bear got stuffed. I appreciated them taking the time to review the options for voice/hearts/amount of stuffing etc. The store was quite busy when we went, but it was still super fun for my son. When we ran into an issue, Sadra was incredibly helpful as well. Overall, such a wonderful activity and will definitely return in the future.
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July 2025 by Shahabeddin Mohin
Build-A-Bear is such a magical place for kids! The experience of choosing and stuffing their own toy is so much fun and really hands-on. Kids get to be part of the whole process—from picking out their bear to filling it with stuffing, adding a heart, and choosing outfits and accessories. The staff is very friendly and great with children, making the whole visit even more special. It’s not just shopping—it’s a fun and memorable activity that kids absolutely love! Highly recommend for a special treat or celebration
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April 2025 by Miranda Carter
I had the pleasure of being helped by Kyle today, I had to return an online order I wasn't happy with and he went above and beyond to help me turn the experience around! Super happy I decided to stop by this store for help! :)
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January 2025 by Brittney Smith718
I have never gone into build a bear until today. My son turns 1 years old in a few days and I am so excited and I wanted him to go to build a bear. A friend told me about the birthday program so I tried it out. The worker named Jordan helped me out and I was so grateful. She was knowledgeable about the program and she even explained the birthday bundle that came with clothes and a voice recording. The store was loud so I was struggling with recording and she took me to a private place so I could record the voicemail of my deceased mother for my baby’s bear. She went above and beyond to ensure that we had a wonderful experience. I am so thankful. I will be returning .
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December 2024 by Steve Jones
Not inexpensive but worth it for a memorable visit for the grandkids!
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November 2024 by Marisol Peeples
Kyle, is truly our angel. He went above and beyond to repair and restore our sons voice to his captain America bear. The whole staff is so kind, understanding and just amazing. I highly recommend this store.
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October 2024 by Joel Sadowsky
Rude staff
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October 2024 by jay styles
The Young lady’s that worked 09/27 gave some of the best customer service that I’ve ever had at build A Bear. Thank you for giving my daughter a great time. ?
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August 2024 by Amanda Retherford
The staff working on Saturday August 10th in afternoon deserve a raise and employee of the year!
Everyone was so kind and helpful with my VERY shy daughter. She hasn’t stopped talking about her experience since we left. She absolutely loved it and felt so special for her birthday celebration. Even though it was tax free weekend and the mall was pure madness.
The cherry on top was I left my phone on the counter after checking out and I had a mini heart attack 20 minutes later when I realized it wasn’t in my pocket. I retraced my steps to Build a Bear and it was there safely put away on the back counter.
I know it sounds dramatic, but my whole life is on that phone and after checking , I hadn’t “backed it up” in weeks. I would’ve been crushed to have lost all that. So I’m forever grateful they kept my home safe until I got back there. THANK YOU!!
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July 2024 by Heather I
Happy experience
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July 2024 by Kirsten Deleon
Earlier today, my family member Erin was at your store stonebriar centre in Frisco Tx, when her 3yr old had a potty accident. Your employees laughed and pointed at her and her daughter. The customers did the same. And NO ONE helped her until she became visibly upset. This is a store for children, I would expect the situation to have gone differently. Her 3yr old had to deal with being publicly humiliated by store employees. Then after she demanded help someone brought her paper towels to clean up the mess herself. Now I have worked many years in retail and hospitality and this was NOT what should have happened. Either you hired people of low poor character and/ or they have no training in customer experience/ service/ and care. When her husband called later on her behalf, you gave him a pathetic $10 amount of store credit to make it better. They do not need that, and it’s in insulting amount. At the very least you should send a letter to that little girl AND her mother for that experience they had within your store by your employees. A mother by herself with her little 3yr old should never have that experience in a store meant for little kids. I know customer service and I know you need to make amends for your employees egregious behavior towards a CHILD and her mother. Hire people of quality.
