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April 2024 by uzma zafarullah
2 workers were too busy talking to each other in an empty store to help me. Ignored me until I asked them a question. Refused to get up to show me something even after I asked her to show me. It was my son’s birthday, I specifically asked if there is anything else done for a birthday and she said no. Surprisingly I looked on website and there’s several fun things done for your child on their birthday. They just felt like working for free today!
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March 2024 by Julie White
Took my daughter here she absolutely love it it was a fun experience
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March 2024 by LOUD MOUTH FLAVORS LMF
Couldn't answer basic questions about product pricing. How do you not know your own prices.
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March 2024 by Clare Dennis
They were understaffed, which I understand. A young woman had just arrived for her shift and was trying to help me check out. The manager came over and was very rude to her in front of me. The manager made the young woman go in the back to put her apron on before she could finish checking me out (I was literally about to pay). The manager said “corporate is coming in today!” Which if that’s the case, maybe don’t be so understaffed and rude to your employees
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February 2024 by Alisha
I went here to get my niece a bear for her birthday. It was extremely hot in this store. The lines were long. Cool place, but it's best to go on a weekday.
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February 2024 by Ludmila Alcasas
The staff were friendly, guiding us through the bear-making process with care. The kids loved personalizing their furry friends. The workshop was clean and well-organized. With a variety of bears and accessories, each child created a unique companion. Highly recommended for interactive family fun!
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January 2024 by n m
Very friendly staff and vast varieties.
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December 2023 by Zachary A (Zac's karts&mini bikes)
Had the best experience with Ruby. Extremely nice and helpful
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December 2023 by Anthony Elmore
It shouldn't be allowed to make the small print on your sale adds that small.
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September 2023 by Isaiah Anderson
Don’t arrive early you’ll be sitting outside for 45 mins.
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August 2023 by M Kit (Local foodie)
Love this store ?
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August 2023 by L. C.
I took my two kids here thinking it would be a magical experience and it wasn’t. First, the store was chaotic. There was no formed line or organization to get your bears stuffed and poor communication about the process on selecting a sound. Secondly, they did not have the hearts for the bears and told us we would have to come back. A discount would have been appreciated instead. Finally, when we get to the register, I’m asked a million questions. Do you want to pay for a tote bag? Do you want to pay .95 for a box? Do you want to pay $10 for $20 gift card? Too many upsells. Then they ask can we have your email? I don’t like to give my email because who knows if they will send you junk emails or sell your email to a third party. When I told them no, I don’t want to provide it, they told me I couldn’t do returns or exchanges, or something like that (don’t quote me). There was some limitation disclosure I was given on things I couldn’t do if I didn’t provide it but I couldn’t hear exactly what he was saying because it was pretty loud in there. Now you’re punishing customers who don’t disclose their email. We won’t be back for those reasons. The bears were cute and my kids love them.
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August 2023 by Kyla Sneed
If you want to go to a store where no one greets you, then this is your place! If you want to get yelled at and deal with passive aggressive employees this is your place! To the lady, who I believe name is Tana you need to understand that, there is no reason to yell across the store at customers. There's no need to yell passive aggressive comments across the store . Your co worker asked me how I wanted to have my bear stuffed and I said firm. He said that was no problem. You literally yelled yapping about build a bear code on stuffing a bear to him while stuffing my bear. I have never had a problem getting my bears stuffed firm, no one has ever said anything other than that was fine. You were was less than unprofessional. That was the second time you yelled either at me or were referring to me while he stuffed my bear. To add insult to injury, the certificate the general manager put in my box is not even readable. The printer smeared ink all over the paper. Because she put it in the box, I did not notice it. Why anyone hand out a certificate with smeared ink all over it to the point you can't really make out the words is crazy. It shows that not only did that employee not care how she handled me as a customer, but you the general manager doesn't care either. There was nothing fun about this experience. Oh and I like to take my own tag off my bear,I don't want anyone ripping it off but me or the person I'm gifting it to. Worst Buid a bear experience ever!
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July 2023 by Tannah H
We created a bear and did the heart ceremony and picked out a shirt. It was a fun experience. Lots of good options to make the stuffy unique.
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June 2023 by j r
Fun experience for the kids and adults that enjoy that for their children. We loved it. Did the Buy Your Birthday special. Had a great time.
