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November 2023 by Jordan Woods
Lady upfront wasn’t very nice, asking for a small fix for weather stripping on front windshield and since they didn’t replace my windshield (recently moved from Arizona) she rudely said no. Went to Gerber collision and glass and they fixed it no problem
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November 2023 by Daniel Hernandez
I was recently rear ended and was planning on taking my car to the official body shop in grapevine. That shop was backed up until February (they repair cars they buy to sell used as well) so I ended up going with Caliber Collision and I couldn't be happier! The bumper was fixed and painted and looks like new! Took less than a week and everybody was nice and helpful. All my questions were quickly answered by Darren on the phone and in person including a whole new estimate after I picked it up for some other damage I got in a hit and run. Glad I decided not to wait and will definitely be recommending this shop to others!
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November 2023 by N R
Darren was super friendly and transparent about the repair process, ETA, and what to expect from the repairs. They provided updates along the way. Car came back good as new! They care about providing a quality repair without rushing/taking short cuts.
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November 2023 by Rashadah Jordan
Update this is one of theeee best teams you could ask for. It’s not JUST their repairs but the hospitality and everything else that goes along with it. They treat you like family. They look out for you in every way possible and I’m truly thankful. Don’t hesitate you won’t be disappointed!
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October 2023 by Mr ME
Great customer service, top notch respectable people. Like to thank chad for having a ride for me instead of calling a uber and making me wait. The driver Zach was awesome, paid attention to surroundings and made a couple funny jokes on the way to my destination
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October 2023 by Larry Smith
The best of the best. Skeptical about taking my Corvette to a production type shop I was pleasantly surprised that a shop other than a dealership could return my car to better than pre-accident condition. It's like it never happened. As it turns out, Brent is a former employee of GM specializing in Corvettes. It's was flawless and rumors are true. Middle age guys and their Corvettes are unbelievably picky. I hope to never have another mishap but if I do I will come back to Caliber Express.
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October 2023 by Cami Nelson
GREAT customer service and people. My car was ready early. They have text option to keep you constantly updated which was awesome. Highly recommend!!!!
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September 2023 by Kelly King
The staff seems pretty decent but the front desk receptionist by the name of [Kelly] is extremely rude. What's worst is every time I call up there I have to speak with her and she's absolutely rude every call. This time I called was because I wanted to confirm some things I discussed with the manager prior before I brought my vehicle in and she left me on hold for 10 mins. and claimed I hung up when I called back and decided she did not want to talk to me and just gave someone else the phone. I will not be giving this location my business. She makes it look bad on every one who works there.
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September 2023 by mark kidd
I received the best customer service I have gotten in a long time. I would highly recommend caliber to a friend family or pretty much any anybody.
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July 2023 by David T.
When you call to get an estimate, every location tells you it will be a week or more but they suggest using their online claim service. You will get a response within 24 hours. What a joke it's almost impossible to get a photo of your car because the system doesn't work. Eventually you take one photo and it uses that photo for every one of the require photos around the car. Finally submit the claim. Two days later you get a response this claim is not valid for this service. It was simply to paint the front number of a Ford no body work no special work needed. What a joke stay away from these people.
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July 2023 by Hannah
4 weeks in the body shop for minor hail damage. I would never trust this body shop with my car ever again. They tried to return my car to me with wet paint peeling off. After I identified the error and yet another week In the shop they “repainted” the hood of my car. I would warn anyone trying to take there car here as their quality control is clearly lacking.
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June 2023 by Jean Hill
They fully explained all the repairs needed and the process. Car was ready when promised and washed. They also returned the rental car.Very satisfied.Services: Painting
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May 2023 by Debbie Chamberland
They did a very good job. Went above and beyond and I was informed along the way. I would highly recommend them.Services: Painting
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May 2023 by Tonya W.
Had an insurance claim and Caliber Collision would not let the tow service drop the vehicle off, they wanted me to drive it in for repair so now I have to find somewhere else to take my car for repairs.
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April 2023 by Jordan Massey
Apparently, this place doesn't want everybody's business. I called on Wednesday of last week, 08 Mar, 2023. A representative answered saying that I needed to email photos of the damage caused by the wind and hail storm that hit North East Texas so i did just that. I never received an email back to confirm so I called the following day and was told that a technician would call me. Never received a call! Here it is Monday, 13 Mar, 2023 and still no quote on the vehicle or anything.... I'd say stay clear from this place as they don't seem to value everyone's business here.