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November 2023 by Tosha Estrada
Front desk clerk was absurdly rude for no reason. The desk clerk is the face of the hotel, and we are extremely disappointed so far.
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November 2023 by Sara Burchett
Room was wonderful. Very up to date. Clean. Everything you'd need. Only concern was a faint urine smell in the bed. Made me wonder when the bedspread was last washed.
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November 2023 by Gail Fishkin
Everything was good until dog started barking at 5 am. If hotels are going to have animals they should all be on one floor or in one area. Barked forever....
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October 2023 by Jodie Rives
The employees are always so sweet and inviting. The rooms are great and
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October 2023 by Vanessa Wint
Appreciate that they are accommodating towards changing schedules of a travel soccer family. Front desk was friendly and understanding.
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September 2023 by Thomas Williams
Stayed for 5 nights. Coffee maker didn't work, no body wash and beds not made. It reaked of headache inducing disinfectant.I didn't get my rewards point either.
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August 2023 by Christa Wall
Pros:Very convenient location to the soccer fields, which is why we were there.Suite has a separate bedroom with a door and pull-out couch in living room.Elevators are pretty quick.There is a water fill machine in the gym.The fridge and kitchen came in very handy!Cons:The floor was disgusting. Like it had grease all over it.For it being pet friendly, you would think there would be more than a few patches of grass to walk the dog.The AC unit in the living room wasn't cooling properly, and refused to send anyone to look at it. The thermostats said it was in the low 60's, but it was more like 75 or higher.No restaurant on-site. Only a few snacks for sale at a high price.Lastly, I left my very nice phone charge plugged in by the bed. I called a few hours after checkout, and they couldn't find it but told me to call back in 20 min. I called back and there was still no sign of it, so he said he'd leave them a note to check the room again. I called back later and still no sign of it. That tells me it was stolen. There was no manager there to speak with at that time.Walkability: Walkable to Toyota Soccer Center.Food & drinks: There is no restaurant on-site, but several within 5 min drive.
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August 2023 by Stephen Hufford
Very nice, clean and convenient. Very close to Toyota center, about a 5 min walk. Staff was friendly and helpful, did lack on some amenities and did look like the hotel shared a pool with a Holiday Inn, but we didn’t venture that way.Nice stay overall.
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June 2023 by Lydia A Rios
If you ever come to Frisco and need a place to stay Candlewood is the best hotel for the amounts of nights your trying to stay at. Once you step foot in the room you booked on you will fall in love!! The room has a stove, it’s own mini fridge with a lot of space in it, their beds are so comfortable with double sheets, and their restrooms are beautiful and clean. Once your leaving the hotel and need a drink or snack for the road-trip, theirs a big pantry with a lot of snacks, drinks, food for your dog, coffee, and they also have personal stuff like toothpaste, toothbrushes, detergent, brushes and more !! This hotel is the best hotel to stay the night at it is really a 5 stars !!
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June 2023 by The Review Guy
Back in March I took a new job in Prosper. I would stay here in the suites during the week and I would drive home on the weekends till we got settled. I did this for a few weeks. I was super happy with my room set up, the staff and the overall clean and presentability of the place. I would recommend to any family or friends that are traveling in. Great pricing during the week
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April 2023 by Lisa Wilson
was just there for 7 days for the Dallas Cup. hotel was nice and suitable for the stay. rooms were clean and my view was nice. Noah worked 3-11 shift and his customer service was awesome. super helpful. my daughter didnt get that vibe from the day shift. hotel is walking distance to FC Fallas stadium and so many shops n eateries... I didn't take pics of the rooms whereas I was in 12 cities in those 7 days. here's what I could find. the pool and patio area are shared by both candlewood and the holiday Inn next door.
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March 2023 by Jimmy Garcia
This was the worst experience I had staying in a hotel. I was one a GM in the mid 90’s to the 2000’s!! I checked in after a long day of traveling and watching my daughter compete in the State Powerlifting meet. We checked in around 7:30 pm!!! Paid for the room on my debit card and proceeded to our room to leave our belongings and left to have dinner!! Arriving back to the hotel the key cards granted us access in to the hotel but not our room!!! I went to the FD and spoke to Noah who was the agent who checked me in. He said I locked you out for nonpayment!! I showed him my bank account statement showing where I was debited 135.87. He reluctantly reprogrammed our keys. Took a shower and had a missed call from the FD!!! He said his manager told him I needed to pay again. I asked him to call his manager (J. Smith) and no luck!! I had no choice to give him my debit card again and he said he was going to manually enter it and it wouldn’t be charged!!! Which I knew that’s not was going to happen. Night shift charged my debit card again for the same amount. Could not get ahold of anyone from management to rectify the problem!!!! I went to the FD at 2:30 wanting to c/o and he said I was never checked in but was charged twice!!!! I wanted to c/o at 5:30 and asked for a receipt and he had so many excuses why not to give me a receipt!!! Drove 6+ hours back home!!! Oh I forgot, the agent was dead asleep with his feet propped up on the desk. He was startled that I was there!!!
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February 2023 by FiveStar (Reviews)
Noah provided us excellent customer service which made our visit awesome!We'll definitely come back to this hotel!The Rooms were clean and big and they had a kitchenette too! Plenty of parking and safe and the hotel also has a convenient store ans free coffee and tea. You will enjoy your stay and their prices are unbeatable!
