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October 2023 by Faraz B.
The ATM machine in this particular location always is out of order and very poor customer service, try to avoid this brunch
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July 2023 by Travis Ála
It feels like a broken record at this point amd public knowledge but Chase as a company just keeps getting worse and worse.This branch represents one of the worst experiences you can have with them as the service is horrendous.
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March 2023 by Weihang He
Five stars to Neepa Shah for her professional customer service! She did a great job helping me to get the medallion stamp done which was such a relief from the endless calls. The other banker was very helpful too. Thank you!
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November 2022 by VICTOR A
The phone will keep ring anytime of the day ... the staff is usually MIA.
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April 2022 by Ji Hee Aoki
Branch manager and Vy dang is the sweetest persons ever! Not just that, very professional as well. Caring sincerely. Since I moved to Frisco 2018, so far very satisfied. Thank you so much ??
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March 2021 by Moses A
Amanda the Customer Service person was a 5 star rock star. After having issues with telephone banking and finding the 423/Eldorado location closed i chose this Chase Bank location ( 3127 Main Street Frisco TX) & was never disappointed.Amanda deserves every STAR in the universe. She helped me fast and with a smile. Excellent job.
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December 2020 by Syed Raza
Called them multiple times for some reason they don't pickup the call
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December 2020 by Balaji Sekar
No banker available and cannot say when they would be available!
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October 2020 by Annette S.
My review is specifically to recognize and thank Amanda who helped me and my little one this morning with a sheet of checks. It was the nicest customer service I've ever gotten at a Chase bank ever, and I've been a customer for 10+ years. She was so helpful and accommodating. Thank you, Amanda! I wish there were more people like you.
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October 2020 by Jennifer L.
Eric H. at Chase Bank, you were friendly, helpful and understanding. You put me at ease with your kind disposition and can- do attitude! Before I left I told you that you made my day. You asked if there was anything else that you could help me with and thanked me for coming in today! Outstanding young man with incredible skill! You make a difference
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July 2020 by Mohamed Ismail
Neepa Shah was very kind, helpful and professional. Thank you for taking the time to go above and beyond for me.
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June 2020 by Ivey Coor
Came thru the drive thru today. The teller Tiffany was very helpful, took the time to answer my questions, and was able to help me resolve an issue I was having. Definitely worth 5 stars!
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April 2020 by Tim W.
Avoid this branch at all costs. The manager is a fat sack of s*** who's completely and utterly useless, except for being able to shovel more and more food down his gullet rather than actually helping customers.
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January 2020 by Jesse Hinojosa
Had a great experience! When I walked in I was greeted right away and met with Vanessa one of the personal bankers. I made an appointment with her and she was ready to assist as soon as I walked in. Vanessa did a fantastic job of helping me, adding me to my dads account by ways of POA. She took what could have been a tedious and long process and made it simple fast yet she went over everything thoroughly to make sure it was done perfectly. Truly felt like I was her #1 priority.
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December 2019 by Erdal Karataylioglu
You want to bring them business, open an account etc, they don’t even call you back or follow-up. These guys just don’t seem like they want to do business, be in business..